Atrium Hotel & Suites

I went to the restaurant with my boyfriend, the lady took forever to take our drink order, then she asked us what we wanted to have. We ordered a chicken sandwich with no bacon. We explained we couldn’t eat bacon bc of our religious views. She was nice and said we will not serve you bacon. Well we waited another 30 minutes for the food. We got our food, and it was a chicken croissant not the sandwich. I was super hungry and I said, forget it I will eat this. Well everything seemed fine until I took a bite in the middle!!! There was bacon bits in the sandwich!!! I told my boyfriend to stop eating and get the lady cause the sandwich had bacon. The lady apologized and said that they cook all meats together. I know for a fact your not suppose to do that bc it’s considered food contamination! We asked to speak to the manager and she said he wasn’t there. After this we lost our appetite. The lady didn’t charge us but, that’s not the point, the point is: make the order like your customers order it, bc they are paying to get exactly what and how they want it! Not a place I’d ever go back too! Not recommending the restaurant part of this hotel.

I enjoy staying here because of the location, it is close to a Walmart, and several other places to eat and shop. My three star rating is for mainly two things. 1. The foul smell of sewer that lingers on certain floors. 2. The mismanagement of the van shuttle to and from the airport. (This management refuses to make two runs per hour, they also refuse to think outside of the box to make the shuttle runs more efficient). 3. The breakfast buffet is starting to get really bad. (Dirty plates, burnt food, etc). It’s really becoming a sub-​standard place to stay.

Barely deserves one star. Floor is softer then the beds. Bathroom was out of the 70s. Pool was green. Horrible save your money and sleep in a parking lot.

Dominique amazing he welcomes you with a smile along with a beautiful lady which I completely forgot her name she has curly hair and both worked on the night of ³⁄₃₁. I stayed at many hotels in Dallas this is by far on my top 3

Undergoing a remodel, and I had night meetings so the 8 am construction wasn’t exactly easy to sleep through. The rooms are dimly lit and the inside rooms have funny little balcony’s that look over the bar. The balconies weren’t really usable. Maybe after the remodel, things will be better? They had a sign at the counter bragging about a «Good» rating. That seemed odd.

Overall no problem with this place. Clean, sizeable, comfortable room. Nice atrium area. Reasonable rate. Complimentary airport shuttle Only issue, had no roll away bed for unexpected WIsconsin fan/friend.Would stay again if in area.

This 5 star rating is mainly for the front desk receptionist by the name of Kischa (so?).
We were in the area for AA training and inadvertently arrived at the Atrium in error.
Kischa was courteous, professional & helpful in deciphering the mix up.
Great front desk presence.

This may be the most bizarre hotel stay I ever had — for sure the rudest staff.

I’m writing this review using there wifi. When I’m in Dallas I get put here all the time on company travel. The hotel used to be called the park inn. The Ritz Carlton it’s not! But it is close to the airport and has a free shuttle service that runs on the hour and very efficiently I might add. This is my 3^rd time staying here in 2 years. The rooms are clean and staff is friendly. I personally have not had any problems while staying here. There are a lot of airline crew members that stay at this hotel. If you are looking for a place to stay and need the convenience of a shuttle service and is quiet. I would recommend giving atrium inn a shot.

It would be a 3.25 but you can’t do fraction stars on here.
I read pretty carefully some of the 1 and 2 star reviews. About bed bugs. I do admit that’s a little disgusting but I have stayed at 1 star places and never saw any before and didn’t see any here
From the very beginning:
the price wow $ 65 great price motel 6 is one star and is more than that
free shuttle from the airport or free parking if you have a car
the lobby has an AWESOME setup all open space and I love the multi floor level plant gutters around the perimeter with the bar two steps down in the center. Cool place
The pool is indoor and heated. Kinda wish it was a little deeper than just 4 feet but oh well
The room was really spacious and I like the bed a lot and it’s was all very clean
The free Internet is really fast BUT goes out a fair amount
This Hotel is NOT rated a 3 ½, 4, 4 ½, or 5. It’s rated a 3 and I agree
I’m really impress for $ 65

This place was beyond horrible!!! I would encourage travelers to stay away. If your travels find you in need of a hotel and this is your last resort, sleep in your car! First off, the staff was extremely rude. It seems as if they had no customer service training and I am not just talking about the clerks, I am talking about the manager, Sally. I cannot believe that she still has her job because while hanging out at the bar area (which closes at 10 p.m.), I saw many guests (4+) within an hour lodge complaints about the quality of the hotel rooms and linens. Her first response was always, «You are not going to get a refund or credit.» These guests were asking for reasonable accommodations and that was her first response. That response set the tone for the ensuing conversations which were fun to watch but frustrating.
Let’s start off at the beginning of my horrible experience here.
The first night, the hotel overbooked my room and while I was sleeping, I woke up to find someone in my room telling me that I was in the wrong room!!! Are you kidding me?! When brought up with SALLY and the desk clerk, she refused to admit her mistake and made up a bullshit story about why that had happened. No compensation or even an apology. She made this seem as if it were my fault.
Second, the rooms were disgusting. The bathrooms were peeling paint and dilapidated. There were dead cockroaches in the bathroom along with stains around the toilets (the maids were horrible also). After inspecting my sheets and noticing that they were not changed, Sally had the audacity to tell me that I am the one that brought in the stain and that the maid pulled trash matching the description of the stain. Yes, she went that far as to tell me that on the first night, I had somehow trashed the room and had gotten stains on comforter. The funny thing is (but I could not prove it to Sally) was the fact that the stain was on the interior of the comforter and not on the outside. This led me to assume that the horrible maids just reversed the comforter. Mind you, this all happened on the first night (did not stay anymore nights after this).
The place looks nice from the lobby but upon closer inspection, is very disgusting. The employees are rude and the maids talk shit in Spanish about the guests. I happened to overhear them talking about me in Spanish and I just so happen to speak Spanish.
I am not writing this review out of anger and vitrol, but honesty. I have started a process with the Department of Health as well as the Better Business Bureau. I do not know how far this will take me, but I want everyone to know how truly bad this place is and how horrible of an operations manager SALLY is. I truly believe that this place is a health hazard and needs to be checked in to.
STAY AWAY!!!

My Stay at the Atrium Hotel was quite pleasant and certainly economical for the quality. The staff was personable, diligent and seemingly well trained. The atmosphere was extremely serene, clean & sanitary. A great … great … great value!

I was in Dallas for the Skins v Cowgirls game. Despite that, the hotel was clean and quiet. It seems like an airline hotel, lots of flight crews there. Entire bar on Sunday night was filled with pilots. Food was ok and not crazy expensive. WiFi was very fast. Room was really big. A/​C was a bit difficult to get right. There is no temp setting just a circular dial but whatever. I paid $ 50 per night via a priceline bid. I’d stay there again at that price. Oh, there vending machines are crappy and the snacks get stuck. I had to go get refunds twice. Bring your own, they have a fridge and microwave in each room.

I recently used the airport parking service available at the Atrium Hotel and Suites. Upon my return, my catalytic converter was stolen, this also happened to another car as well. While I understand that the hotel does not assume responsibility, the manager did not offer the basics in customer service. She did not even ask for my name, and when that was brought to her attention, she still did not ask for it. She offered me a drink, but a drink was not what I needed. There are times when your policy may not provide what your customer needs, but you still should leave the customer with a feeling like something was done for them. I will not only not park here, but I will not stay here either.

Larger than expected rooms, clean. Friendly staff. Lobby bar has a very capable kitchen staff. Get the crispy chicken salad ! I am here for a corporate gig — don’t mind at all. Close to DFW airport.

Well… I arrived during the day and had that instant «Uh oh!» feeling upon seeing the place. (It looks better at night, by the way.) I booked the hotel by using my company’s expense system which immediately charges me, so… I felt stuck/​no option to get out of it and so I decided to go ahead and check in despite that gut feeling I was going to be in for a real treat. The hallways flowed with old gold carpet and textured gold wall paper. They were dimly lit, and I couldn’t help but recite «Redrum, Redrum» (a reference from «The Shining»).
I found my room… and upon entering, felt compelled to check all closets, behind curtains, in the shower, etc for the boogeyman. Thankfully… no boogers or bugs! :-)
I stayed for a total of 3 nights. The rooms are in bad need of an update, but I was surprised — given the wear & age — that the rooms seemed fairly clean. Don’t get me wrong… I didn’t sit on the suite furniture or walk barefoot on the carpet, and I sacrificed a pair of leather sandals in attempt to avoid potential foot fungus that may be lingering in the shower. But! The grout in the bathroom was clean, my sheets were clean, the room didn’t smell funny, etc.
They have sleep number beds, which seemed cool… until you realize they’re actually terrible. Very uncomfortable… no matter how inflated or deflated.
The best part of my stay was the water pressure. That was fierce… and quite enjoyable.
I am quite certain I won’t be back. Maybe I’m pompous, but I just wasn’t comfortable in the dark, dingy, certainly questionable inn.

I stayed here because I made a bid on priceline for about $ 50/​night. It came out to be $ 70 with taxes and fees. I thought the beds were ok as they had sleep number where you blow air into it to get how firm you want the bed to be. I was ok with either. I got there about 11 at night after my flight and was hungry as I didn’t get to eat during my flight. I walked to the closest place which was whatever burger. It was a little walk in the cold of the night and they dont have sidewalks! Walking along the street. The food I thought was good maybe because I was hungry. I got in right before the rush of people from a bus that probably stayed at the embassy next door. Coming back to the hotel. I’d describe it as a cheap and ok for just one night kind of place. I would not rate it above a 3. I found a dead bug in one of my towels after showering in the morning though. Good thing those don’t scare me. I would give this place a 3 but a 2 is because of the dead bug. They do offer free shuttles to the airport but they come every hour and I missed it by 5 mins.

We reserved this hotel on hotwire, which has it rated as 3-​star. I don’t think this is a 3-​star hotel; I would class it as 2 at best. The service was ok, but the overall look and feel of the hotel is dated and past-​its-​prime. Wouldn’t stay here again.

This Atrium has flown several flags as ownership has passed from a few different hotel brands. It was previously called The Park Inn.
The hotel itself has a fairly vast indoor area encompassed by glass that reaches all the way to the top floor. The interior rooms are small suites that have balconies overlooking the lobby.
I recommend the interior rooms which have a comfortable feel plus a balcony. The exterior rooms have adequate sound insulation despite the surrounding highways. The bathrooms are clean and well kept. The beds are the «sleep number» type though I never make use of this feature as it’s plenty comfortable without blowing any air into it aka «sleep number».
The pool feels a bit odd as it sits between the lobby and restaurant. It also put out a bit of a chlorine smell. The fitness room is kind of small and out of the way and very limited with only a few pieces of cardiovascular equipment. If you do want to run outside of the hotel area there are few safe running routes that avoid the majority of traffic though I’d avoid these running areas after nightfall.
The hotel is a bit away from other businesses so you’ll need transportation if you want to do anything. There are a couple of fast food spots and one restaurant just up the street within walking distance.
The bar and restaurant have a decent food menu for a night or two visit though I’d probably venture elsewhere after a couple of days.
The staff is always cordial and attentive.