Woodbridge Self Storage

We just rented a storage unit from Woodbridge Self Storage and couldn’t be happier. Kimberly Johnson was the agent who helped us and she was knowledgeable, professional and a delight to work with. She was so very patient with how picky we were being and walked us through the paperwork methodically making everything very clear. We are so glad that we found this facility as it looks very clean and very well taken care of. We would feel comfortable recommending it to anyone needing storage.

I have been seven years customer of Wood Bridge Storage in Irvine Baranca … I have never been late on payment. There is a history of my payment… I am so upset and dissatisfy from this storage and their employees. This storage is ripping of the customer that is the reason has made Many branches around the Orange County with rip customers off… Very very bad customer service. They don’t care you are new or old customer. They promised to return late charge because it was not late they were closed earlier than six or they were not in the office. Then they claim computer won’t let to refund so they said we transfer it to next month… again they claim computer won’t let. They think people are stupid. only needs over ride key to do that. Then within one month constantly increase the rent. I am so disappointed and upset of all their employees and their behavior with customer. their behavior is like you are criminal. Prices start from $ 60.00 changed to $ 90.00 then then $ 100.00 then this month 120.00and with other charges last 2 days claim 170.00 Dollar. This is the way they do business.

It’s Saturday I’m stuck helping out my son’s mom move her personal things which she didn’t pack. Her hired help (relative) showed up late without a truck. After he returned with a truck from uHaul He rushed through and didn’t make good use of that space in the truck. He asked me to call the storage center my ex reserved and they were closed. What to do next?
Now my 14 year old son is upset because he wanted to help his mom. I found Woodbridge Self Storage on Unilocal and spoke to Rose. She was very helpful and understanding of our predicament. She reminded us it was close to closing time if we were to make it in.
I drive my car ahead, she showed me a few options, I signed a few docs, and the truck soon arrived. I told my ex’s hired help we didn’t have much time and we had to hurry. Rose showed him to our unit as they didn’t have a map of the facility and we unloaded. He broke a few boxes and threw stuff around (my son and I came back on Sunday to reorganize). I know it was a bit past closing time as Rose was waiting for us at the gate. My son apologized for our delay.
I should note, the facility is very clean, in a very secure, secluded area behind Carl’s kind of… Loading Times from 7AM-​7PM at time of writing this. A bit later than most in the area.
If Woodbridge Self Storage reads this, they should know they won over a this customer thanks to Rose!

Great storage place. Clean, good security. The guy in the office was not friendly AT ALL. Extremely rude. We were not made aware of the limits on the «FREE» truck. The truck was in bad shape on the outside and he started nitpicking.
Other than the horrible customer service the place is perfect and the price reasonable.

After 7 years with this storage unit I am disappointed to write that when I contacted Woodbridge to reduce my unit to a smaller size they would not give me the same offers on a free month that they offered to new customers.
I explained that they had not trouble from us. we had paid on time for 7 years and it did not matter. I am no longer considered a good customer therefore i will be leaving this facility for other options. The fact that I stayed for 7 years indicates that the overall experience was good, however, I will not stay with suppliers who do not consider my loyalty as of value to their business.

I’ve been storing my items at this unit since 2011. I have moved from a small storage to a bigger storage. At one time I had 2 storage units for almost a year, a 5×10 (without any lights) and a 10×15 (with lights), right next to each other.
The entire time I’ve been doing business with this company I have been very satisfied. They really treat their customers well. I like their customer appreciation days and customer raffles during holidays for dropping off donation items.
You can read my previous review for more details regarding their service.
I just wanted to make a post about how sad I am at this point because my new house is almost done being built and I had to call in to end my storage with them. It’s bittersweet since it is such a nice facility to store all my items for so many years AND my kids love being treated well by the staff. Most of my items are still dust free because I picked only the downstairs units, next to the elevator.
I do have to add the air conditioned part has been discontinued downstairs. That part I miss because now it gets pretty hot downstairs during the summer. No where near as hot as upstairs but with heat it can get really stuffy below and in the elevator.
So thank you Woodbridge Storage for all the service you provided the last 3 years to me and my family.

Great storage company that is very secure and clean. They have not had any break-​ins since they opened (according to them). This is probably due in part to the fact that the Irvine Police Department conducts officer training and dog-​training exercises on the premises. Great way to help the community while deterring any would-​be criminals.
They have various specials for new customers and offer discounted rates after that if you negotiate with them. They also allow you to use their moving truck during your first month. This gives them HUGE props in my book because it helps save you the cost of hiring a moving company, which as we all know can be quite costly.
Bills are due on the 1^st but there is a 10 day grace period, which is helpful if you prefer to pay in person and happen to be out of town or what not on the first of the month. They also have a pay online feature if you prefer that. If you have forgotten to pay, they place a courtesy call to you a few days before your bill is due.
It is located off the beaten path, next to a synagogue and various medical buildings, which again makes it more secure in my opinion. Since it isn’t located on a major road, the actual storage units stay cleaner and don’t have any dust and grime that blows in from the street.
The staff are friendly and helpful. Only downside is that it is a little on the expensive side. However, it’s worth it for the security and cleanliness.

I found a special on line and reserved. Less than one hour later, I got a call to say there is a problem with the unit advertised. Apparently, there is a pipe of some sort inside the unit that actually lessens the amount of space that was represented. It didn’t sound good.
Essentially, this comes down to false advertising. When this happens, the business should offer something comparable in price and type originally requested. This was not the case here. Consequently, I will take my money elsewhere.
update…
The young lady in the office called and offered an additional discount. After looking at the unit in question, the offer was accepted. I appreciate that she took the time to let me know there was an issue with the unit, and that she came back with a solution to what could have been a deal breaker. Great customer service.
.Update…
I guess I spoke too soon. I went to the office to follow up. The young lady with whom I had spoken was not there. Apparently, nothing had been told to her replacement. After I explained what had been discussed, this person proceeded to argue with me on virtually every point. In a nutshell, she lead me to believe that the other person didn’t know what she was talking about, so the terms upon which I thought had been agreed no longer applied. After getting nowhere, I left without a storage unit.
It just so happened that someone from their customer service department called to see if everything was satisfactory right after I left. I told her what happened and that their on line ad was misleading and not truthful. Her response: we’ll get the ad corrected so other customers won’t be mislead, but, for you, sorry you got caught in the mix! Can you believe that? This response was a deal breaker.
They must have realized the error of their ways because I got another phone call from their customer service department reinstating the terms to which I had earlier agreed. By then I had secured a unit at a different company and received a much better deal. This company’s service was far superior.
Woodbridge Self-​Storage definitely does not have it together. I absolutely would not trust them.

There are several sizes for you to choose from. My friend and I stored both our furniture here for three months. We rented an indoor storage unit that was about 9×11 and maximized our unit by stacking in the most efficient way possible. We still had plenty of room to spare! Good prices, especially when splitting the cost with someone else.
Note: The address is 5020 Barranca.