Universal Carpet

I WON A MONETARY JUDGEMENT AGAINST UNIVERSAL CARPET IN SMALL CLAIMS COURT! Universal Carpet refused to make corrections to the horrific flooring job they installed in my house. Instead they harassed me for over a year for payment and took me to court. I brought two flooring inspection reports to court which were written by professional licensed flooring inspectors and photos proving what a horrific install job their employee did which they refused to make the proper corrections. This company showed no integrity nor took responsibility to correct the problem and step up and be honorable. Instead they harassed me relentlessly for over a year and decided to sue me. They lost! Never again! Buyer beware!

If I could give this place zero stars I would. The salesperson showed us one carpet and installed an entirely different carpet! Upon calling them they inexplicably said that they used a different sample of carpet and padding from the one that is actually installed. what is the point of showing me a sample if you’re going to dupe me?! They claim it was the same product but thay was far from the case, they installed paper thin carpet which looked terrible. Inexcusably deplorable behavior, they should really be ashamed of themselves.

NEVER have work done through these guys! Tony is by far the worst sales person I have ever worked with. Mr Mo, who claims to be the owner seems to be a bit better, but I still don’t trust him.

Updated 7÷11÷15 — I spent about $ 18,000, and personally would not shop there again. And I do not like the way they sell their product, as a «package deal». Good luck trying to get a breakdown on the actual cost of materials only. Also good luck trying to get the name of the materials. They won’t give you the actual product or manufacturer name until after you have had the work done… They do everything possible to keep you from shopping elsewhere. And I understand that from a business perspective, but we don’t live in that type of world anymore. Their advertising campaign is attractive but my guess is that very few people walk away with paying the advertised prices. The price was increased twice during all the negotiations, and I even had to pay the cabinet installer extra money under the table to get the job done properly. Also, I paid in advance for some custom cabinet work that was never done, and the salesman wouldn’t help me get the money back.
I am satisfied with the final product, as to the final look, but if I had to do it all over again, I would go elsewhere and gladly pay a little bit more. I will NEVER go to Universal again, and I would not recommend Universal Irvine to anyone. I would instead recommend they go to a big box store (Lowes or Home Depot), so you know the exact prices, then ask your friends and family for a name of a good contractor to install it all for you.

This was the best carpet experience I have ever had! I have dealt with Expo Design Center and Home Depot a few times and never have had the whole experience go so smoothly. We walked in and Moses was very helpful. I negotiated financing with him and got a fantastic deal. The installers, Javier and Alex were very friendly, extremely helpful and carpeted 4 rooms, hallway, and stairs in 1 day with cleanup and vacuuming! They also eliminated all the squeaks I had from the subfloor because they are nice guys. I can’t say enough about the professional job they did on the installation. I will definitely return to Universal Carpet. Great job!

I highly recommend them they installed carpets for my house and also for my parents house. It was delivered and installed on time. We also got hard wood floor and again we were very happy.

We have had nothing but the best service with Mourie at universal carpet. His expertise and patience with us as we have deliberated and designed our flooring choices has been so helpful. He was generous with his time, kind with our young son who has tagged along and full of sage advice. We did shop around a bit before at Home Depot and other stores and appreciated the financing available and no cost for the removal of our original floors (two bonus not offered at Home Depot). We found the prices competitive and the installers very professional and hard working. Overall our experience has been excellent and individualized.

My husband and I have been shopping for granite counter tops and cabinets for the past 3 months and we haven’t had any luck until we worked with Universal Carpet and flooring. They have many options and selection of beautiful countertops and cabinets and I must say, the price was very reasonable compared to some of the stores we’ve been to. Our salesman was extremely patient and had great advice. After making our final pick of our cabinet and countertops, it only took a few weeks until they were all installed and ready for our spring party.

The best selection, the kindest staff and the most efficient service! Loved the whole experience ! I will definitely be back.

Kathy, it was actually the same exact product. Your salesperson gave us a fair quote then later doubled the price. Maybe training your sales team would help. As you can see from all the one star reviews, there is something wrong.

This is in regards to Kathy G’s inaccurate reply to my first review:
1. Your suggestion that the material we received from the competitor is different than what was originally installed and what you offered is FALSE. We got the exact same flooring from someone else. We know it matches because it’s already installed. And we have the boxes as well to know its a match.
2. You surmise that the quote you provided was equal to what was given to the original homeowner. Again… FALSE. I can provide invoices and proof. Can you do the same to legitimize your hollow claim?
You have 250,000 satisfied customers?!? I see here you currently have 39 reviews with 19 one-​star ratings. I’m not a mathematician, but those figures are staggering so spare me your fictitious number of satisfied customers. I’m sure they reside in the same universe where your rebuttals to our experience lie.
Perhaps you should investigate internally on making some serious changes instead of pointing the finger at your customers.

I checked a lot of places for carpets. I needed to carpets 5 rooms and stairs. After a lot of search, I met Moses at Universal Carpet. He was very helpful and knowledgable and got me what I wanted and installed it on time. Best of all, they offered the best price.

Terrible sales, service and customer support. The sales people are not transparent and their point of sales system is non existent, so be ready to get lots of paper invoices with scribbles on it. However, their installers are great. They are courteous, professional and do a good job. If you want to buy anything at Universal, know exactly what you want and write everything down. If you’re shopping for a deal, you get what you pay for. No returns on special orders.

My husband and I had been shopping around town all day for a Vinyl flooring similar to some we used when we redid a bedroom 2 years ago. My husband said he just spoke with a really nice guy named Moses from Universal Carpet who said he had some options. My husband, myself, and our friend who had come along to help called him back from the car. I introduced myself and gave the same little intro I’d been using in every store we had been in. «Hi! We are looking for click-​in vinyl flooring. Do you carry any and do you have any in stock? We are looking to purchase and get started to today.» He told me they had lots but that the would have to order whichever product we chose. I said, «Oh ok, thank you so much anyway, but we are planning to bring our product home and get started today.» He interrupted me and said, «No, you need to come in and see our selections and vinyl is a very new floor product and needs to be special ordered.» (newer that the kind we picked up and installed in our bedroom 2 years ago?!). I then repeated, «Oh, no-I’m sorry we are looking to purchase and bring it home toda-​» He then said, «EXCUSE ME-​PLEASE DON’T INTERRUPT ME.» Everyone in the car gasped. He continued on even when I said no thank you and that I was hanging up the phone now. I don’t know if it was because I was a woman or if he was just having a horrible personal day, but I have never been treated that way by a salesman. Needless to say we put Universal Carpet on our «never do business with» list.

I was ELATED with the efficiency and professionalism of Bita. She was incredibly helpful in helping my husband and I find the perfect throws, carpet, and cabinetry for our house in Irvine! She was a ninja when it came to picking out the best quality products for a limited amount of space. Our house needed warmth and Bita has a great eye. This place exceeded my expectations.

BE WARNED-​!! I wish I had read reviews prior to using Universal. The entire experience was awful! Extremely messy unprofessional install, dishonest practices and personally insulting. Looked like band of monkeys were let loose in my home! How they remain in business is a mystery just like who will show up at your home to do the work «(

Drove all the way from Brea to Irvine by 9:30 am to be ask to come back at 11:30 because they were having a meeting Really Friday morning you are not allowing a customer to shop? Would never go there !!!

The salesperson Txxy gave me a quote verbally, the price seems fair. But after reading the reviews below I feel verbal agreement is no enough. We asked him to give an itemized quote on paper in black and white. He made us feel that he was reluctant to put it in writing and then something about a fee to prepare the quote was mentioned, in the end we just gave up. I don’t think I will do business with this company in the future.
Above review is solely just my opinion. Please don’t take anything as facts.

Just got my floor installed, Nick and Fred did an me axing job, for sure I will so my back yard with them, also the sales person were helpful Tony and Nikki, couldn’t be happier.
Thank you universal carpet so much.

After shopping around for new carpet for my condo, I decided to go with universal carpet since they had a much better selection, higher quality materials, and competitive prices compared to all other stores I visited (including Home Depot and Lowes). Not to mention they had the nicest showroom store. Home Depot btw said it would take 3 weeks before they could get carpet installed and after adding up all their fees and extras, they cost more too.
Not sure about the other reviews here, since my experience with them was excellent. Very professional atmosphere, nice courteous salespeople, and lots to choose from. After choosing the right carpet that fit our budget (on a Friday evening) they had the installers there the next Monday morning to install. They were finished within 4 – 5 hours and did an excellent job. They even cleaned up all the remnants and scraps.
I will definitely be using them again for my next project of upgrading our kitchen. Thank you Universal Carpet. You have gained a loyal customer :)