Imperio Nissan of Irvine

Don’t EVER get your car serviced here! They are rude, inefficient, and unable to treat you like a customer. If you must go here then stay far away from Mark Nutter. Ridiculous and super disingenuous. Safety recalls are not treated urgently and he acts like he is doing you a favor even if you have an appointment. Sad because they are our local dealer but I will drive further to NOT deal with their service department.

The service department here is great! The associates are extremely friendly, courteous, and helpful. I went in for an oil change today. The technician performed an inspection, and informed me that the windshield needed repair, and the tires needed to be replaced. They didn’t try to sell me something I didn’t want. And their amenities are nice to have too. It’s a very comfortable atmosphere. I will definitely come back here to service my car.

Michelle Vassalotti was a great in helping me to determine which Frontier model/​engine was the best fit for me. She graciously brought me on multiple test drives of various Frontiers until i was sure which was going to best fit me. Friendly and professional, what more could you ask.

The service at this dealership was usually fine. This time I visited for tire pressure, took me one and half hour to get done. After thy finished tire pressure inspection, only, without multiple inspection, they told me that there’s a nail in one of my front tire. I changed my mind and call them back in 5 mins, they told me they should continue on fixing my tire, and normally takes 1 and a half hour. I’ve waited for 2 and half hours, and I didn’t want to wait anymore because I really need to go to lax to pick up my folks who have been sitting on the plane for 8 hours. They respond that they got my car done. Nice job on fixing my tire. They charge me 45 bucks, that’s $ 20 – 25 higher than the other places, which is fine, but waiting for that long? I f hate that. By the way, the service advisors are nice, good attitude, but the service itself, sucks! Ruin my day and my parents’!

Worst customer service. Bought three cars from this lot and my lease was up and I was interested in getting another car. New sales team is rude and doesn’t know anything about how to interact with customers.
I grew up on a car lot and this place is why car salesman have a bad name.
Bought a car somewhere else and needed to turn in my lease. What a joke made appointment over the phone came in for the appointment and the guy that was helping us was completely rude and basically was saying he was doing us a favor. Really come on its your job.
DONT buy your car here anywhere but here.

Service appointment is really not an appointment to get out quick & if your a new car buyer, think about reliability as well in addition to the options people generally tend to look at!
I own a 2007 nissan altima with 79k miles. Made an online service appointment for the regular oil change on a Friday afternoon but it took over 1.5 hrs for the oil change (which included the complimentary multipoint inspection). Then another 1 hour to reprogram the entire system to get rid of the thermostat triggered engine light ON which just need a software update for $ 130 on top of oil change since my car was out of warranty. Then $ 2000+ quote for some mechanical issues pointed by the rep. This is the 2^nd used nissan altima i have owned. Though i like the performance of the car, i would not recommend buying a new car for reliability issues over long run. Both cars gave mechanical issues around 80k miles. Do your homework before buying new car! Understand performance vs reliability.

Took my car for scheduled maintenance. Was in and out quickly, I was offered a free car wash which was nice to begin with but the real surprise came when the seats and floor had been vacuumed as well. Amazing service!

The following is a review for purchase of a new car (I do not have experience with the service department as yet).
A+ level professionalism. I received a competitive internet quote and offer details. The sales manager had the prospective car ready for test-​drive when I arrived. The team honored all Nissan incentives and assisted in getting the correct paperwork together.
More importantly, there were no gimmicks. No ‘dealer accessory markups’ or mandatory ‘VIP service’ contracts! The detailed financial worksheet was made available on request and there were no hidden charges (I have finance background). A streamlined transaction with a superb team!

Great workers. keep their word on the warranty.
Fast, convenient service i guarantee you they do a great job

Made an appointment to get the first service done here. The person that makes the appointments was a little awkward. I had an uncomfortable time talking to her. I had to repeat everything 3 – 4 times and finally the appointment was made, but I wasn’t even sure if she got all my info correctly or not. I kept praying for the email confirmation, which did come… YAS!
We came right on time for our appointment but they have you sit in the car for a long time until one of the reps can come receive you. Then they have you go sit inside at a desk to go over everything. It’s definitely very salesy feeling. It’s not warm or inviting at all. The waiting area has muffins and coffe and water available, which is very nice, but the setup feels crowded. All we got was the first oil change and car wash, we dropped off the car at 9:30am and it wasn’t finished until 1pm. What takes so long?
Compared to other dealership service departments, I think this one is my lowest experience. They can certainly get things to move faster.

Service guy: Scott Z
Had to drop off my car for service. Scott did a great job taking care of me. Took care of my shuttle and everything. Made sure I had a shuttle for the next day too!
They had to prolong my service because it was a chilly day so the seal or whatever would’ve taken longer to seal.
Offered me a free rental, but I declined! It was supposed to be his day off when I go pick up the car… But he was there and took care of everything! On his day off! Definitely a great worker and Nissan should be very happy to have him!

Great service, first time bringing in my vehicle and Scott Zamorano in the service department was very serviceable and knowledgeable of his duties. As long as Scott keeps working there I’ll be sure to do all my vehicle servicing. He was also able to set me up with a military discount which made the visit even greater.
I’m unsure about the department as a whole but if you need servicing go see Scott, he’ll give you an honest assessment and advice, along with doing all in his power to get you a great deal.

Don’t go here. They will do anything for a sale even if it’s a complete lie. Abby was our sale’s rep, he lied to close the deal.
We were about to walk away, when Abby and the finance team agreed to pay the first two months of loan. That closed the deal for us. However, they ONLY paid the first month.
After calling Abby multiple times within the first month, to get our check they promised, he kept saying he would figure it out with the finance manager. Eventually Abby started ignoring my calls. We went back in to the dealership to talk with the finance team and prompted to wait until they finished paperwork with a mad customer that was returning their vehicle… go figure, probably lied to them too.
After waiting 45 mins the finance team was available and we asked to go in. The front desk said to give them a minute and they would be right with us. After a few more minutes they started helping another customer with paperwork.
We left at this point as they don’t care about you once the deal has closed.
I called back to speak with a manager and he said he would get back asap. He called back a short time later and said they only agreed to 1 payment.
I drove back at this point to speak with the manager and finance manager. They both blatantly lied to my face saying they don’t recall ever making that deal.
All in all, they will spit out lie after lie, to get a sale. Avoid this place like the plague…

I used Turecar to get quotation, very nice price! So we went to dealer to check it out.
The sales man is Mr. Preston Welch, he was such a gentle and patient man to stay with us.
We spent some time to negotiate the price and finally we made the price we want, that’s all normal for shopping process. Great experience!
What I want to say something different here is about Mr. Welch, in the between, my baby is crying at home but we just had one car drive to dealership, while I still need to wait for process on documentation, so he drove my wife home, that’s very sweet.
Later, when I need to drive home, he promised to send me back to follow me in separate car since it was late all the staff are gone, somehow I lost my way in the between and can not find him any more so I decided to drive home myself and asked my friend to send me back to dealership, I thought Mr. Preston already have gone home, but No, he was there still waiting and called me where I was… that’s very appreciated! I did not have a chance to really thank him, but I want to thank him here.

I bought a new 2014 Xterra from here in April. Preston was responsive and took care of our needs. The process from walking in the door to driving away took at least 3hrs… haggling the price took a long time. I would have rated that experience 3 stars, 4 if the haggling hadn’t been drawn out a lot.
Today, I came in for my 5000mi service. Scott quoted me 1hr 15min for the service, but they got it done in 50min. I did not make a prior appointment. The price was great (they run specials pretty regularly).
What really impressed me (and took the review from 4 to 5 stars) was the attention to detail. They didn’t rotate the tires since they are wearing perfectly evenly. They detailed the car, outside and in. They polished the tires (which were looking loved), and on the interior the attention to cleaning the glass, dash and steering wheel were apparent to me. They also adjusted the side mirrors a little bit to get them into just the right position.

I recently visited your dealership and was interested in looking at new Nissans. I currently have a 2006 Maxima, and wanted to see the 2015 Maximas. the person that showed me the cars was Preston Welch. He was wonderful. No pressure, just a very friendly man that showed me only what i was interested in. I told him that I still had to think about it, and I would get back to him. Being s single woman, there are many salesmen that truly take advantage of us, making a shopping trip a disaster. I never felt that way with Mr. Welch. When I’m ready to purchase a vehicle, I will defiantly be looking for Preston to help me with it. He is an asset to your company
Sincerely,
Lucinda Minich

It was my husband’s first new car purchase and EZ made it easy. Great customer service, fast and honest. Ask for the homie EZ.

We just purchased a new car here, and they really sweetened the deal for us. They beat our credit union by a long shot.
Great offers and good staff.
Will recommend friends who want Nissan to go here.

THEY LIE TO YOU! DONT BUY FROM HERE!
I went in today looking for a murano in white with beige cloth, and they said they dont have that car in the color at their location. So they checked the computer and found it at another location, and told me they can get it for me in 30 min!!! So, we went ahead and got the paperwork started and they said come back tonight at 7pm, and your car will be washed and gased up and we can finish the paper work. So I thought, sounds great! So, I spent time getting my car emptied and ready to go. My husband even met me there on his lunch period to get things going. He spent this lunch there in between a very busy work day. So I went home and my husband back at work. We planned to come back tonight at 7pm.
They said (Edwin and Abby), will call me when the car arrived. Well I didnt get any calls. So i called at 2pm, and still no car. Then I called at 5:30pm, and I told them I am coming in one hour. Edwin told me «sorry I cant find your car.» What? I said. You told me earlier that you located it and will arrive in 30 min! So, then he tells me that actually that car got sold! WHAT??? So, yeah, they never «HAD» the car, and it was never gurantted. So, he said, let me check on it and call you back in 20 min. He called me an hour later! He said, sorry, cant find that car anywhere. So that was it. I even asked why they told me they could get it and never did, and he could not provide me with a response.
So rule of thumb? DONT BUY A CAR IF NOT PHYSICALLY ON THE LOT AND YOU CAN SEE IT WITH YOUR OWN EYES!!! THEY PROMISE, BUT THEY DONT DELIVER!

I’ve had my fair share of car salesmen experiences but this was the absolute worst! Here’s the story.
My friends and I were looking at test driving a few cars to see which one we liked the most. When we came to Imperio, this older gentlemen (forgot his name) came up to us and said «I saw you guys over at Volkswagen, you couldn’t find the car you liked over there? Why are you here?». Red flag one.
I told him straight up I was not looking to buy a car today and was just test driving and looking to buy by the end of the month. I asked to see a Nissan Altima. He reluctantly agreed. Red flag two.
We asked to test drive it, he again reluctantly agreed and went back with my ID. Minutes later a different guy comes out. Red flag three.
We test drove it and salesman no. 2 (Juan) was actually fairly cool and was more than willing to talk to us about the car’s features. We asked for water and he invited us and told us he would get us some. While waiting for the water, salesman no. 1 suddenly appears and starts talking. He brings out the paper with the copy of my ID on it, and asks for my phone number. I told him I already gave it to Juan (which I did) and he takes the paper and CRUMBLES it in front of me. BIG FAT RED FLAG. Salesman no. 2 comes out and gives us our water and I just walk out.
I’m still in disbelief he did that. I was actually going to buy from them too (had my TrueCar certificate ready and everything) because they were the closest and also doubled the warranty on certain parts of the vehicle but with such bad employees, one has to wonder if they’re willing to honor the warranty should something happen.