First Class Cleaners

Been using them on a regular basis for my dress shirts and suits… they do a great job, replace buttons and offer same day service at NO extra charge. They even call me when there’s an issue rather than wait until I decide to pickup. Great operating hours and employees are always friendly.

I have been using them for the past few months. They do a great job and have a great customer service. Unlike most cleaners, they are open on Sunday’s which makes it very convenient. Definitely recommended.

I like this place is very convenient for me that I live so close to it .they do a good job handling my dry cleaning I recommend. the staff is also very nice !

I would give this place zero stars but it won’t let me. Like many others, I tried this place because I live at the Village. Huge mistake !!! I am not surprised this place only has 2.5 stars right now. The way it’s going, they should be left with only one star soon. I brought 5 brand new shirts, never been worn before, with tags still on it. One came back with a stain on the collar so I took it back. After taking it back not once but twice, because they couldn’t get the stain out, I was told that that’s all they can do. And since it was a brand new shirt, they told me that it was this way when I bought it. Then I was told that I needed to take it back to store I bought it and that they were responsible. What? Are you serious ??? You stain my brand new shirt, tried twice to get it out, but couldn’t, so now it’s not your fault ??? And they wouldn’t even refund me the fee they charged me for the shirt ! What a JOKE !!!

Very convenient since I live across the street at the park … make sure to print out the 50% off coupons. staff is very nice and friendly, I love that they have same day service if you go in early

This is the worst dry cleaners. They will melt or break your buttons!!! Rude people and the owner (Sharon) is a liar! Quality of work sucks. Take the advice of all the people that have experience the wrath of this place Take your dry cleaning somewhere else. They will break your buttons and then Sharon will tell you the designer is at fault and its because there is no standard in the clothing industry and the designer put buttons that break. I called other dry cleaners and everyone else has said that is complete lie.

if you live here… its convenient and fast but pricey

Worst dry cleaners I’ve ever been to in my life!
I came here because I live in the Village I went out of town for 3 weeks and when I came back I found out Sharon the owner had donated my $ 1000 coat! Not only is the owner rarely there the place is so run by a bunch of non english speaking kids.

On assignment in Irvine (by the Spectrum), I needed a local dry cleaner and am very glad I found First Class:
1) Their hours are SO convenient; open until 8:00 p.m. during the week AND they have Sunday hours!
2) Staff is extremely friendly and efficient (Diane always greets me with a smile)
3) They do GREAT work, even with tough cases: a bottle of cologne opened in my luggage during flight and stained two very expensive suits. The first round of dry cleaning didn’t remove the stains and I thought the garments were a loss; First Class and owner (Sharon) re-​cleaned the pieces at NO CHARGE to me. The stains have all but vanished!
Convenient Hours, Great location, Friendly Staff, and Exceptional Results with tough stains; you really can’t ask for more…

Some clothing items are fairly reasonable compare to other cleaners around.
Like a king size goose down comforter is $ 29, long goose down padding coat is $ 14, and a sweater dress is about $ 6 something — which isn’t bad at all.
This place is running by part timers I think, because they just take clothes and their contracted cleaner will pick them up and drop them off after done cleaning. So for any issues, even if I complain to the part timer isn’t gonna solve anything, that kind of sucks.
Talking about service? Can’t really expect something, the girl isn’t really friendly or knowledgable, she just does her job…
Funny thing is I brought in two of exact same garmented knit tops by a same brand, but one is a long sleeve and another is a short sleeve. She charged the long sleeve for $ 3 something as a sweater, then the short sleeve for $ 4 something as a blouse. Does it make any sense???
She said the cleaners will treat the short sleeve sweater — no matter how thick the sweater is — as «a blouse» category. Just because the sweater has short sleeves!!!
I took it back and washed it with a wool shampoo at home…
Does anyone understand what she say???

We love First Class Cleaners. Moved into the area just over a year ago, love that I can walk to it. Customer service is top notch. No only do they clean our clothes perfectly I have two queen comforters that I am constantly switching so they can clean them for me!
Nothing is better than a beautiful white down comforter to snuggle up with!

First class is great! Their prices are decent and my clothes always come back looking perfect. Often, you’ll get your items back within two days. Their location is great especially if you live and work nearby. I highly recommend them for your dry cleaning needs.

I’ve been using First Class Cleaners since I first moved into the Village Apartments over a year ago. Aside from the obvious convenience of being able to walk to your local cleaners, they offer same or next day service. Their prices are competitive and to prove it, they’ll match or beat any competitor. Their name is fitting because their service is truly «First Class.»
Jason

I’ve used this place since I moved in and I love it. Super convenient and really fast turnaround. Always a great experience.

First class, says it all! Great jobs with no miss products turned in! Only thing I would change is the cost, but I understand the convent of being in your location & I’m sure dealing with irvine company is a pain to deal with… I love the organic touch on my garments! Thank u for your service

The owner is very rude! She will never get my business again! She yelled at me? They always try to up sale you. Saying things need to be dry cleaned, when clearly no where on the tag does it say that.

Terrible. The clothes SMELL when you get them back. Multiple occasions not just once.

The girl I spoke to on the phone with is a LiAR. She told me on the phone that dry cleansing cost will be $ 4.95. As soon I get there she increased $.75 per shirts for 22 shirts. She couldn’t make me understand why it is $.80. Should have listen to Unilocal before go there. Nice area but bad customer service. THEY WILL OVERCHARGE YOU. Quality of dry cleaning is very low. Seems like they just regular cold wash it and charge for dry cleaning. I would never go back there. MVP discount card should take them off from their list for poor quality.

The name of this operation is very, very misleading. It is certainly not first class service or execution.
To preface this review, I have been taking my clothes to First Class Cleaners for quite some time. I had generally always been happy due to the pricing and ability to get my clothes picked up in a matter of a few days.
However, recently, I needed my clothes with a 1-​day turnaround. This is something they offer as long as you ask for it. So in this one instance, I asked for it and was assured that my clothes would be ready in one day. This was important to me since I was traveling for work and was depending on First Class Cleaners to have my clothes ready for my business travel.
I was told to go after 7pm the next day to pick up my clothes. I did this. But after waiting 30 minutes, I was told that they would not be coming in as originally stated. The girl at the front was semi-​rude when telling me. She saw my frustration and confusion after waiting 30 minutes and being told my clothes would not be ready; yet, she smirked and did not even hold the company accountable. A few times, she almost smiled/​giggled. This is absolutely unacceptable in any type of service-​related or retail business, since customers are generally are the fuel that sustains those businesses.
So in a very unapologetic, arrogant manner, she said my clothes would absolutely be ready the next day after 7pm.
I arrive the next day at 7:15pm, and ended up waiting till 7:45pm. She, again, was very unapologetic and rude when I asked if this was normal and acceptable business practice. And I dont even think it’s really her fault. She seemed to be running a business whose owner/​operator is not really involved in, so this employee hasnt had the proper training to resolve and mitigate issues like this when they arise.
Overall, this place is well priced. But the service and execution is mediocre to poor. Be careful if you have a strict timeline and depend on your clothes by a certain time. Dependability will be a compromised factor here. And the professionalism is also a bit lacking.

Found this place through the good reviews on google. Those reviewers were wrong. This place is just another expensive cleaners that rips people off.
My wife dropped off my clothes and was told it would cost $ 30.14. When I picked them up, I was charged $ 42.66. The ladies at the store explained that two of my shirts had to be dry cleaned. They told me that they would only have done that if they had called and gotten permission from us first. Well, no one ever called us, I even checked with my wife to be sure.
When I told them that, they said they could give me a coupon for 50% off my next dry-​cleaning bill with them. It was a coupon they had torn out of a mailer. I told them «no thank you» and left the store, never to return again.
Fortunately for this store, they have a captive audience and nearly no competition in the area. Otherwise they’d be screwed, especially in this economy.