Enterprise Rent-A-Car

I’ve never had any issue with this location, I’ve been traveling to OC for business a lot lately and this is my go to car rental location.
The service is great, at times they are busy, but that’s norm for airports.

The Atrium Hotel Enterprise rocks. I was headed to Mammoth last weekend and it was snowing hard. Enterprise hooked up the best rental. They got me a clean white All-​Wheel Drive Chevy Equinox with all the bells and whistles. They even had it delivered and waiting for me from another location. They only charged me $ 26 per day and did unlimited mileage. That’s a great deal. But more than that, their service was spot-​on. Everyone behind the counter had smiles, a great attitude, and was super helpful. This is why I always stick with Enterprise. Keep up the good work, and I’ll see you on my next trip!

Not sure how I feel about enterprise in CA or at this location.
Used enterprise before in Boston and definitely had better service and felt more comfortable.
Had a lady here (her name started with a P? Perla) she seemed to be really rushed despite the fact that I was the only person at this location at 8:30 AM. I felt that she was pushing to sell me the enterprise insurance. I gave in to the cheaper of the 2 although I didn’t need it… Made me feel that car accidents are bound to happen in the car I was using. I got the cheapest option which was the Hyundai Accent at this location.
Regardless, don’t think I will be back to this location any time soon. I wish it didn’t feel like a car sales transaction and more of a comfortable informative service.
Tip: if you’re under 25 there is a $ 10 young drivers fee and If you have insurance don’t buy into theirs.

I had forgotten my wallet in the rental car. I called them up the next day and they had already rented the car to someone else. They went out of the way to help me get in touch with the person who rented it. I got back my wallet intact. Thank you Enterprise.

Car rental as it should be. Clean car in good condition. Helpful staff. Easy return. Fair price. No surprises. I would rent again from Enterprise.

I rent cars often but this was my first time renting with enterprise. I have to say it has been by far THE BEST all around rental experiance. The service is fantastic an the staff friendly. The process was quick and smooth. No hassle about buying a bunch of add on stuff or hidden fees that you get with most other rental car companies. The car was clear, full of gas, and ready to go. Check in was just as smooth and they offer a ride back to your location. This enterprise location is right next to the airport and is about 70% cheaper than the enterprise at SNA.

Place is ok

This location was new for me, I had dealt with 3 different locations on Monday ¹⁰⁄₅ and no one could help me or they left me on hold for over 30 minutes. At this location, while my conversation with the manager assistant matt was not very fun nor pleasant, I really needed a rental car that day. Otherwise, I wouldn’t have put up with his comment «we can’t just drop everything for you» nor would I have accepted the higher rate I was quoted above the first two enterprise locations, that were having extremely busier mornings than this location.
I had called in and spoken to Reina, who was pleasant, gave her all my information and when i needed to be picked up. At that time there was about 50 minutes between call time and requested pick up time but I also had given a 15 minute window of leeway time, so in actuality there was 65 minutes, Reina had told me they could pick me up at the earlier time I requested, which was 10:45am.
I was transferred to Matt when I asked if the price could be modified, being that I had been quoted lesser prices at 2 of the other busier enterprise locations that same day. He explained he couldn’t give a discount or match the prices of what other locations were offering, as their prices fluctuate all the time and it depended on availability/​customer demand. I found his statement rather odd, since the other busier Enterprise locations that morning with extremely limited car availability than this location had quoted me a lesser rate than what he was quoting me, $ 9 less.
While speaking with Matt, there was about 40 minutes between call time and pick up time. He declined my pick up time, I told him the previous person said my requested time was ok, that’s when he made the statement «we can’t just drop everything for you» and proceeded to talk over me, when I tried to understand what had changed from the 1^st person I spoke with, to him. He proceeded to tell me Enterprise requires at least an hour advance notice for pickups, and then he said, we can pick you up at 11am at the earliest, by that time there was 30 minutes between my phone call with him and pick up time. What happened to the one hour in advance required pick up time?!
When I finally arrived at the location, Victoria assisted me, she was extremely pleasant, friendly and customer service oriented. She gave me a 10% discount and upgraded my vehicle to a full size. Although I would have preferred a free day, since I didn’t need a full size vehicle and the 10% discount only really covered the tax. I am thankful and appreciative she was paying attention and was interested in helping me as much as possible. Victoria’s service and friendliness is what saved this Unilocal review rating from only being a 2.5.
When I returned the vehicle, I found out Victoria was unaware of the phone conversation I had with Matt. She gave me the discount out of sheer attentiveness to my situation that morning.

Two words, HIDDEN FEES.
I originally called enterprise and made a reservation for an intermediate SUV for a trip I was taking with some family out to San Jose. It was too be a Arab for or similar. I received an email confirmation for $ 102, supposedly including fees. I had no problem with that for pick up Fri am to return on Sunday night.
When I went to pick it up Fri morning, they gave me a free upgrade to a explorer wince they didn’t have have any of the smaller vehicles available. I was asked if I wanted the insurance and I said yes however when I asked about the price the conversation changed which I kick myself for. When I was getting ready to leave they didn’t give me the usual contract, which I thought was weird but I figured they would email it to me. Then put a hold on my card for over $ 300 dollars. I was pretty busy throughout the weekend and thought maybe it was just a deposit for the extra, but when I returned the car and received a receipt it should the bill for over 300. I asked for an explanation on how my bill was 3 times the amount of the original quote and they told me to reference my contract.
When I brought up the fact I didn’t receive one they didn’t believe me. They stated it prints out right away so why wouldn’t they give me one. I asked for a copy so I could review the charges and they said they aren’t able to print copies.
I was really frustrated and when I asked to explain the bill the two girls were quite annoyed with me. They said it was for T&M and liability and other acronyms. When I asked for an explanation the girl grew more frustrated and said she would just waive a portion of it.
Summary:
The rental was very nice, very clean. I was impressed with the vehicle and it’s condition. I was very Disappointed in the customer service and the hidden fees.

If I could give zero stars, I would. Terrible service– rushed me through the rental process, gave me a car that smelled like Marijuana for days, and was filthy. All masked with windows rolled down and air conditioner blasting, so I didn’t realize it until later. Nothing was explained to me/​no verification of the vehicles condition when I rented it. Simply told me to initial due to declination of insurance. Also told me I caused damage to a car that I didn’t damage, and charged my credit card a «deductible» without my consent. This is called fraud, and it is already reported– they deserve to be shut down!!!

I’m gonna be honest: I had originally written an extremely harsh and negative «draft.» I am only writing a better review because of Jeff (I believe that was his name but I will double check) and I believe he was the manager?! (now I regret not catching his name). This review is not one star because of how professional and understanding he was. Being a first time car renter, I was extremely naïve and inexperienced. There was a HUGE miscommunication between the employee and myself and when I went to return the car, I was going to be charged almost 400 dollars for something I didn’t even know I was being charged for (MAKE SURE YOU READ WHAT YOU ARE SIGNING AND ASK QUESTIONS SO YOU AVOID MY SITUATION!!). I was furious at myself but more so the gentleman who didn’t explain what I was signing. To top it off, one of the guys working there had the audacity to belittle me and say that whoever I was dealing with had «9 years of experience» and didn’t trust that I had no idea I was being charged. Whatever. Less than two days later, I got a call from the manager and he asked me a few questions in regards to the miscommunication and told me that he would take care of it and go ahead and close the case for me. I can’t tell you relieving that was. Honestly, I was expecting them to not care and try to charge me anyways. This location did an amazing job choosing their manager. If it weren’t for him, I would have given one star. (Why is there no option for half stars?!).
When I received the car, it was not clean like I had expected it to be. The biggest issue was that the right side passenger door apparently could not shut all the way so I constantly heard the loud air coming through which was pretty annoying. It is apparent that people use and abuse these rental cars, jeez.
Some tips:
–take pictures of any scratches or damage to the car when you get it (just in case, you never know)
–they will ask for your credit card and put a pending 100 dollar hold (for me, it eventually went away but I didn’t know there was any hold until I checked my credit card statement)
–ask ask ask! if there is anything you aren’t sure about, ASK! don’t sign anything until you have read it thoroughly (even if they tell you to sign in certain parts: BEWARE and ask if it is out of pocket or your insurance will cover it!)
–this place might be confusing to find but if you park in the lot next to the atrium hotel, the first hour is free. right when you walk in, enterprise is on the right side of the hotel.
–if you are between the ages of 21 and 25, it is an extra 10 dollars a day
Also, I would have given four stars (if it weren’t for the hidden fees) because they were the only location that had more than just a Chrysler 200 available (they even gave me the same model as my actual car) and the only location where I didn’t have to wait 5+ hours for a car.

Jeff, Peter, John Watkins and Fausto always do right by me! I always think, wow, these guys are on the customer’s side! Now that’s refreshing and a grade above for a biz! Great customer service!

I’ve rented from this location several times, and have always been handled with professional cheerfulness. I’ve never had any problems with unexpected charges, they’ve always covered all bases of a ll charges with me, and they have always had exceptional attitudes.
Location is convenient, hours are what I expect from a rental company, and I feel they have always gone above and beyond with customer service. They greet me with a handshake and a smile, and remember their regular customers. I’ve never been let down.

When we showed up to pick up our car, there were a few hiccups. A delay in having the car ready, and then a couple other little things.
Erika stepped up and not only made things right, but went above and beyond to insure a great weekend. We will definitely return to this location, and Erika has solidified our relationship with Enterprise for a long time.
Nice work!

If you asked me what I would have rated Enterprise a couple of days ago, I would have said 5 stars. The pick up was convenient, they processed everything seamlessly (AAA covered the costs), they got me in a rental quickly, and I was on my merry way. Maybe a little tooooo quickly…
Today, I saw that there was a $ 185 charge from Enterprise on my credit card. You can imagine my confusion, as I was to be covered by AAA. I referred to my contract to see what the charges were from. Nowhere did it actually mention the amount I was responsible for, only the insurance. However, there it was. I had unknowingly initialed locations on the contract that indicated my opting in for items I did not want or asked for. Yes, I know, I should READ EVERYTHING before signing and I take responsibility for that, however, I felt rushed through everything. We quickly did the walk through of the car and the agent asked if I had any questions. I inquired about the supplemental insurance converge and he vaguely explained what it covered. I know I didn’t really need it but being that I was just in a car accident, I was extra paranoid and decided to get it. He said «Okay, just initial in all the places I’ve circled and sign there.» Again, I understand it’s my fault for not reading everything before initialing but I trusted the rep enough to just breeze through it. Apparently, I signed up for Damage Waiver ($ 8.99/day), Personal Accident Insurance ($ 3/​day), and Roadside Assistance Protection ($ 3.99/day). Wait… didn’t I just ask for supplemental insurance coverage? Where in those words did I say Roadside Assistance Protection? And Damage Waiver?
I hate writing bad reviews, but I feel that with a company like Enterprise, known for their top-​notch customer service, should have gone through everything on the contract thoroughly and explained exactly what I was signing up for.
Unfortunately, my car needs more shop time and although an Enterprise rental would be fully covered, I am opting to go car-​less instead of dealing with Enterprise’s deception. Fool me once…

Tammy Y said it best in her review, but I’ll say it again… Enterprise customer service and the overall rental experience here can’t be beaten.
Pay a few dollars more for a better experience at Enterprise Santa Ana, it’s worth it
Recommended

Customer service at Enterprise beats all competitors every time. Highly recommend these guys! Professional, expedient, and economical. I would rent from them every time. Beats the hour wait renting from LAX or LB!

quick tip: ask for matt davidson
very happy with the service at this location and is probably the only location i would go to if i ever needed enterprise rental. this location is located down in the garage where all the car rental companies are located.
anyways. great service. very satisfied. excellent staff. ask for matt davidson. this is the only enterprise location that i will go to.
very well recommended.
until then! ^-^

This Enterprise is right across from SNA and their office is located inside the Atrium Hotel. You could walk here, and you SHOULD walk here because rentals from airports are robbery.
Josh got my boyfriend and I in and out without a reservation in minutes! We got a sweet deal on a C250, and saved a ton by not renting from the airport location.

I got into a car accident last year and needed a rental for a few weeks. Since it’s so close to home, I thought it would be best to just rent from them.
I called them to see how much they charge for their rentals, and the price wasn’t too bad. Actually, this was the first time I’ve ever rented a car so… I THINK it wasn’t too bad. $ 26.99/day for my first rental, a Chevy HTR or something. And $ 23.99/day for my second rental, a Kia Rio. They sent a car to pick me up — great service!
I wasn’t too happy with the Chevy HTR. It was bigger than my car, and I had a hard time manuevering it around. Luckily, I made that complaint and they gave me a smaller one.
As they were talking me through the paperwork, they were really good about explaining everything to me. What my responsibilities were with the car, what would happen if anything were to happen to the car, etc… They reallyyyy pushed for the extra insurance, which was really expensive for another $ 25/​day (I think that was the price). Basically, that insurance covers everything. Even if you come back with a completely totalled car, it won’t cost you anything. I decided to pass…
Overall, I was pretty satisfied with their service.