Hertz Rent A Car

All was fine until a month after I got home and received a bill from Hertz for toll violations in the amount of $ 10 per toll. I had never been in the area and when I came upon unmanned tolls I just assumed their system was in place like it is for every other rental car I have used. (Few times per year). The infuriating part is that the fee wasn’t to pay the toll, it was to «assign liability» to me. I later got a bill from the state of CA and the actual tolls totalled $ 6.33. The fee ended up being a 500% markup. Nobody ever said anything about the tolling system which is very bizarre in its own right, but this billing is very deceptive. In my eyes, there’s nothing worse than that. When I contacted them over a week ago, I was told they would get back to me but as of yet nobody has. I am a business owner and I will surely spread the word. Nothing worse than deceptive billing practices.

Great service from start to finish! We weren’t sure we’re to go when we landed and ended up at the downstairs counter (although we found out we were supposed to check in upstairs) and they accommodated us really quickly and didn’t make us go back upstairs. We got a fantastic Jeep Cherokee that was beautiful and was easy to use (in terms of the media hookups and screen). The return was really easy and they even drove us upstairs to our airline so we didn’t have to shuttle! Thank Hertz staff, you guys were amazing!

NOT RECOMMENDED FOR GOLD MEMBERS ON A SCHEDULE
They have removed the Gold board so now there is a queue to get your keys. You must wait for each person to go through the process. Also, they had 1 person helping a line of 10. When I finally got to the counter, my reservation didn’t have my Gold number and it could NOT be added in order to take care of me right then.
My options were:
1. for Gold: leave the line and make a completely new reservation by going upstairs to the main counter or upstairs in general because there is no cell service at their location.
Or
2. go to another line after waiting in the Gold line. When you get your rental agreement in this line, you have to walk back upstairs and take a shuttle to another lot to get your car.
Hertz, other long time Hertz Gold members have told me they switched to Avis on the spot at this airport because of this poor customer service. I will never rent from Hertz in Orange County again.

Sign up for the hertz gold reward well before you reserve your vehicle. Log in and your name will be on the board. Show your ID and you will get your keys and you are good to go.
If you don’t go about your reservation this way get ready for a certain hit or miss experience.
This experience you have here will depend on the agent you get. Your chances are ⁵⁰⁄₅₀ as I still interact with these hard working, very stressed out employees.
Recently Stephen provided me with exceptional customer service. On another occasion it was Lan.
Being a loyal customer and being a presidents club level member are valued by these very helpful employees.
My experience with some others make you feel like a number.

I had a baddd experience getting the rental car and the rental cars aren’t as loaded in terms of options like companies such as those on the Enterprise. in hindsight, I guess the cars are just rentals… I initially gave my experience a 1 star. But the Return process was so simple, I’m giving it a 3. The return check in guy was super friendly and reminded me of the things I forgot in the car…

I use this particular location about once a month. I couldn’t be more satisfied with their service or employees. My rental is always ready early, I rarely have to wait in line and dropping off the vehicle here is faster and more convenient than any other location that I have ever rented from. The cars are always clean and usually new with low miles. They have complementary water bottles but you have to ask and free baby seats are provided and installed if you have AAA. From time to time, I have been upgraded to a nicer, roomier car as well.

Watch out for Henry the agent! Though explicitly told that we were declining the CDW (Collision Damage Waiver), he circled that we were accepting it. Paid through Priceline, so we didn’t see it at the time, it appeared on the bill when we returned the car.
Henry was extremely rude, and as he was the one who checked us both in and out, he swore up and down that we asked for the CDW. I even recall telling him why I was declining it – my credit card gives me primary insurance on rental cars. «No», he said, «Look, you signed for it, here it is circled». Well, yes, I signed it, I trusted him to do it as I directed. What a mistake.
Either he deliberately circled «Accepts CDW» against my wishes, or he is incompetent, in either case he was extremely rude about it, insisting I did something I would not do and have never done, which is accept the CDW.
Rent a car somewhere else. If you do rent here, don’t trust Henry or any of them, for that matter, to circle the right choices on the contract. Will never rent from Hertz again.

I booked a minivan using hotwire since it seemed to have the best price for this car. The company doesn’t list what car company we book with until the deal is actually booked. That’s the main crappy thing about it. Also, I didn’t think I needed insurance so I didn’t get the car insurance. My friend had told me to get it after booking. I tried, but they wouldn’t let me add on. That’s so lame! I am able to do this with other car companies, where I add insurance on later. Guess you cannot with Hertz. They have their own Alianz insurance, whatever it’s called. Some airlines use the same insurance as well. I called different insurances and learned what some insurances were for and just went with my Amex insurance where they have a LDW program. It’s activated on my amex and overs around 42 days worth per booking per trip and it only cost about $ 18. Not bad. I did learn that insurance prices are based on the location you book at and what type of car you book.
When it came time to pick up the car, my friend dropped me off. I was given the keys to the car. This was the first time where I wasn’t able to pick out the car I wanted. They just give you a set of keys for a specific car. And no one even goes around the car with you to examine if there are any dents/​damages. I though this was weird. I had a dent on the car and I wanted to make sure I wouldn’t get penalized on it. The staff member was not professional in talking to me and just said to take a picture just for evidence if needed. Really? I told him I wanted to speak to someone to make sure I don’t get dinged on this. He pointed me to a person, who I later drove to before exiting. I just parked there and watched the guy help a customer and then walk away. What a moron! This guy didn’t even acknowledge me. I even said excuse me etc. I was already running late to my party too. I just left. All I can say is, the customer service is sh*t. Not sure how these people got hired. I already could tell some of them sucked based on their actions.
We had rented a Dodge minivan. That this has the thinnest cushion. The drive to Vegas was uncomfortable. Note to those renting this type of van, bring some pillows!
Luckily, I had no problems turning in the car. I just drove in. The lady checked me out, gave me a receipt, and I was on my way.

Used their service last week and was offered an upgraded car for only $ 9 more per day.
It was fantastic service with absolutely zero issues. Actually the best experience that I have ever had renting a vehicle.
I come here again today and now I’m sitting here with a 15 to 30 minute wait because there are no cars. When I ask for an upgrade it is now $ 30 more per day.
It’s a good thing I booked this OVER ONE MONTH ahead of time. It’s also a good thing that I was going to cancel the reservation two weeks ago but was notified of a $ 50 cancelation charge.
So now I’ve been sitting here with my thumb up my ass with no vehicle when I could have just canceled and been on my way if they weren’t going to charge me $ 50 for no reason.
What a joke. Wish I never booked.
Went from A+ I would rent every single time everywhere I go to last on the list (other than Enterprise.)

I had a surprisingly awesome experience here. I can say it’s the best rental car service I’ve ever encountered, and I’ve been rent cars about 6 times a year for the past few years.
My reservation was a Economy rental. As a pleasant surprise, Hertz includes VW Golf as option for Economy. The car was clean and worked great. Service there was full of friendly conversation and zero tactless hard upsale. During my return, they even dropped me off at the Southwest terminal after, since it’s a good walk across the airport from the rental office.
I would totally recommend coming here to rent your car at SNA!