Enterprise Rent-A-Car

I am a customer with Enterprise for more than 8 years and I used to rent from over them in both UK and USA.
I moved to a new address in Irvine, and whenever I need a car rental then this is my first choice specially in this branch.
I think I have the best services I can have specially if I deal with Hugo, He is great and will help you and attend any requirements you have and have you leave with a smile!
I just wish that this branch will open in the weekend.

I decided to call the manager at the Power Toyota location and was able to speak with Hugo. He was very kind and attentive, and he was apologetic for the experience I have had so far. He promised me a better car to be picked up that evening, and he actually had two nice choices when I got there. The car I chose was significantly cleaner and better smelling than the previous car, and Hugo made the exchange very easy. Thanks to Hugo for putting some positivity in the whole situation.

On the day I rented from this Enterprise facility there was only one man staffing it. So when I returned the car there was no one available to check me out. I had to drive to another Enterprise location to return the car. It would be best, in my view, if Enterprise commits itself to never leaving an office unstaffed. Having said that; the fellow who I rented the car from was friendly and efficient.

I agree with one of the reviewer to give this place a 5 stars. Derek and the old driver were awesome! I had to wait a bit long for my car but I got what I booked! I have been coming here many times in the past and will definitely come back again!

First, I have read some of the poor reviews. I can understand their side of the issue, but I don’t think people have an open mind to what Enterprises side of the story could be. What if people dropped off the cars late? Sometimes things are out of our control and it isn’t necessarily anyone’s fault.
Now, on to my experience. I was going to be taking a mini road trip for Father’s Day weekend and decided I needed to rent a car since my poor Nightingale (my 10 yr old Honda Civic) isn’t in the best condition, especially for where I was going. I made my reservation for Friday pick-​up at noon and drop off Monday at noon. My co-​worker wanted to take me earlier at 10:30 am, so I called to see if my car was ready. I spoke to Derek who let me know that there wasn’t anything at the time, but he would see what he could do and get back to me. My co-​worker and I went to lunch and the time really flew by. I walked in the place around 2pm and met with Derek who I had spoken to earlier on the phone. He and the other guys were the best I have worked with in a long time. I have been to many enterprises and some of the guys are pompous, but not this group. They took their time to explain everything to me and to make sure that I was satisfied with their service. I will definitely be back to use this location, especially if the same team will be there!

i made a reservation the other via my insurance company to ensure that a car would be available for pick up. A reservation number and confirmation was made. I called this morning before work to confirm that the car was available and ready for pick up. When i arrived 15 mins later as requested by the representative, he notified that the car was at another site an they needed to pick it up and it’ll only take 10 mins.
The reason i called in to confirm was to make sure that the car was available, not be told that i had to wait 10 mins and it actually turned out to be 20 mins. If i reserved a car the day before and even called in ahead of time, you would expect the most logical thing to do from Enterprise is to get the car ready and be there or at least have had someone get it before I arrived, not at the time of arriving.
Finally when the car arrived, the very first thing i noticed was the poor condition the car was presented in. Have you ever seen bird crap on your rental car? I noticed it on the driver front bumper, then i walked around, another one on the hood, and windshield and finally a large one on the driver side window. REALLY??? As a representative that drove the car to the lot, you didnt notice the bird crap on the windshield and let alone the driver window, and didnt have the common sense to have it cleaned before giving it to your customer? REALLY? What kind of service is this? I mentioned that the car had bird crap on it in multiple areas and the representative wasnt even apologetic, just gave an excuse that the car had been washed and then was parked under a tree or something to that extent. That’s just excuses. He said there was a lady that would clean it once she’s done with another car. He asked to confirm if we wanted the lady to come and clean it… .DUH! you think i want to drive the car off the lot with bird crap in front of me and on the driver side window. Wouldnt you think that it requires so little effort on your behalf, just go get a wet towel and wipe it off.
I’ve rented cars before from many rental companies, non of which i had this kind of experience. I suppose i shouldnt be surprised seeing that this particular location is only 2.5 stars. Good job Enterprise for doing nothing to better your rating status.
Update: 5÷26÷15
Upon returning the car, there was no greeting by the male representative. we walked out to the car for a quick inspection and he had the straightest, no personality expression, which obviously led to a dull and unwelcoming customer experience, needless to to say, this will be the last time i use or recommend Enterprise and this location to friends and family.

I was recently in a car accident and of course, needed a rental until my car was finished being fixed.
Since my car was towed from the scene, I didn’t have a way to go pick up a car so I was shuttled back to work by a tow service. Enterprise picked me up from work, brought me to their office, and gave me a sweet rental — a Benz — to drive around for 10 days.
The Benz was spic and span and in top notch condition. I felt like royalty for a few days aside from the registration issue that got me a ticket. The cop was nice about letting me go and Enterprise gave me a sticker to put on so that it wouldn’t happen again.
Since my car was done ahead of schedule, I dropped it off at the collision center in Orange. They picked it up, called and confirmed everything was fine, and refunded my deposit. One happy customer all the way around.

I rented a car from that location while my car was at a body shop, the car renting experience was very smooth. I called my insurance monday afternoon to tell them that I will need a rental car and the insurance company sent me to this location. Then I called this location to arrange for my pick up and in less than 15min i was picked up from a body shop. Since this was Monday, i did not think that I will get and car options but surprisingly They had three cars for me to chose from. I got a car I rolled out the door. I had rented it for two weeks, had to extend the rental and it was no problem, brought it back in two weeks i was in and out in 5 min. Everything was smooth.
Tip: This location is inside a Toyota repair facility so it could be little tricky to find.

I do not know if anyone else has ever had a situation like mine. But I rented a car from Enterprise, expecting to bring it back. NEVER was I told there would be a $ 200.00 charge for not bringing the car back to the same location! I WILL NEVER EVER LEASE FROM THESE PEOPLE AGAIN. What should have been $ 49.99 turned out to be close to $ 270.00!!! And to top it off, when we did return the vehicle to the nearest airport location with a FULL TANK they still charged me!!! My business will now go to Hertz or Avis. AFTER 30 YEARS OF LOYALTY I AM DONE!

Made me wait because no one was around. Then when the guy rolled in without so much as a nod, he answers the phone and starts helping that customer first. When I told him I was in a bit of a rush he have me the one finger up «sec I’m on the phone»
I think I offended him by being there. Screw just that location, I’m done with Enterprise.

What is the point of making an online reservation if the specific type of car requested is not available at the time you arrive?
Imagine booking a flight for first-​class and just as you check in on-​time, you are informed that all the first class seats had already been given away. But would you like to downgrade to an economy seat? It’s going to be a middle seat and you can have it at the regular price. Sounds like a bummer and inconvenience. This depicts a similar scenario to what I experienced at ERAC this week (with some exaggeration).
The subject ERAC is adjacent to a Toyota dealership and repair center in Irvine. There were a couple rental cars in the lot when I arrived, but not in the size I had reserved. I had requested a full-​size vehicle because I was planning to haul bulky equipment for a site visit. The only cars available were classified «economy» and «standard». I know rental company policy is to upgrade customers to a larger vehicle if the requested class is entirely exhausted, but in my case, there was nothing in the inventory larger than a «standard». At the end, I reluctantly settled for a smaller vehicle because I had a strict deadline to meet and I was not going to drive to another ERAC facility to wait again with no guaranteed availability.
Two issues came to mind. This is either a fleet management or reservation system problem. For the latter, I don’t think ERAC should allow customers to reserve certain types of vehicles if there is no inventory for the requested rental dates. Unfortunately, this is caused by rental companies anticipating no-​shows so they overbook. This complication is currently unavoidable since online reservations can be made without being prepaid and there are no cancellation penalties. There is no commitment required to make a reservation. On ERAC’s end, it is easy to take a reservation, but very hard to hold a reservation.
The car I rented was relatively clean on the exterior as it was wiped down thoroughly, but the interior could use some more attention. Seats had multiple stains and the center console was filled with crumbs. Before I drove away, there were only 2 bars of gas left in my rental car (40 mile range), which gives me an impression that this ERAC branch is either under-​staffed and/​or filling up gas for future customers is not a priority.
Despite the aforementioned issues, the car rental process was smooth and quick. The branch manager was friendly and very easy-​going. Note that the fleet at this location is not updated and new as rental cars found at airports, so if you’re looking for a 2014 model with lower mileage, then better roar out to the facility at John Wayne.

Vehicle pickup was so quick, I didn’t get a chance to grab a seat.
I had a reservation from my insurance company (Geico) and walked in without an appointment. The waiting room is combined with some other shop, which was crowded like a DMV, but with couches and TV. The guy at the desk was very courteous and filled out all the paper work without he or I leaving the desk. He offered a few upgrades, but I declined since my insurance had a cap on my daily limit. He walked me out to the row of vehicles, I picked one in my price range and he handed me the keys. I walked around the car with him, asking about previous scratches and dents that I saw. He made note of them, took mileage and told me to drive safe. Wow.
I expected to be here 30+ minutes, but I had ample time to run more errands. I hated the car (Nissan Juke) but the service and business got my respect.

Yesterday was my second time using them. The first time was 2 years ago through Carmax as a loaner. Never had any issues. This time I used them on my own. Small office located in the service center of the Toyota Dealership. The staff is very friendly and efficient. I did not have a reservation and they had several vehicles to choose from. The Tahoe I chose was dirty on the outside, but still nice. Upon return it was easy to drop off and price was as agreed. They had it lined up to wash right as I dropped it off. I would recommend this place. It is small and sometimes may be short on vehicles like when I returned it, my Tahoe was the only available one they had for the next customer.

Rented a car this past weekend. The place was jumpin’. I was able to rent my car quickly and return my car quickly.
Sadly, the staff I’d come to know have moved on to other locations. Boo.
Also, my car was dirty when I rented it. It had been vacuumed. But, the passenger seat looked like someone had dumped ice cream on it and it needs to be steam cleaned. The dashboard and steering wheel had something like soda splashed on it.

The person that helped me was Cameron. He is the boss of this location and what an awesome guy!
He worked hard to get us a van during the holidays. (Do you know how hard that is?!) It was at an offsite location, so he had to went out of his way to pick it up. Overall, great guy and from my family and I, we thank him.
It was also crazy busy during the holiday season, and sometimes he is the only one working there. Definitely understaffed during this time of year.
I had the opportunity to rent 4 cars from them over the span of a week; for the reason that my car was getting repaired. We rented an Avenger, Grand Caravan, Malibu, Sienna. (We had relatives over)
As far as the cars, outside was decently cleaned, but interior cleaning could be better. Especially the windows on the van. It was full of kids fingerprint on the windows. Another thing I found was the tire pressure was low and wiper blades were not wiping well on all the cars. I think simple fixes by checking tire pressures and wiping down the wiper blades rubber.
Overall, I liked this location.

Put in my reservation for 7:30 in the morning and came in right around then. They’re really friendly here and they’ve got a super nice waiting room (leather seats facing a large TV), but it took FOREVER to get my rental! They had to have it cleaned and after about 45 minutes I finally got the car. It wasn’t even all that clean and had an odor. Maybe the previous renter made it all stank? Well, they gave me the crappiest car I’ve ever driven! The damn Yaris! I understand, it is gas efficient, but damn that car sucks!
They also wouldn’t drive me to my autobody shop and had me drop the car off at another location. I should note that the other location was actually closer to the autobody shop, but it wasn’t far regardless!
They made me late for work, so that’s why they get a low rating.

Long waits, disorganized, not enough personnel for the traffic, not enough vehicles for their customers. I was offered a filthy car to go home in (oops) They didn’t know only exterior was cleaned after previous rental?
then another customer said they changes their mind and wanted that vehicle again– rather then offer them whatever available option was left they gave her the car they had just offered to me?! Seriously, if possible avoid this location! Enterprise corporate this has changed my view of your company forever!!! I Lo-​ved enterprise, and I was a faithful consumer for my vehicle rentals. This was an unfavorable lasting impression. My friends and family travel several times per year I’ll make sure to spread the word on enterprise service decline– Cindy was the name of the rep who did this and the rude manager who didn’t care

AVOID — go to the airport location… Why? Read on…
1 Star — and only for the free ride.
There was a time last year where it was over 100 degrees F, and I wanted to go to Crescent Bay and do some swimming and relaxing on a quiet beach. I was living in Irvine at the time and called Enterprise (because of my great experiences at their Orange and SNA Airport locations). I unfortunately only had my convertible, and I wasn’t too keen on burning my way all the way to Laguna and being stuck on that canyon road in that heat with white leather reflecting the sun on my face lol… so hence the rental (with A/​C).
Went to the beach. Loved it. Yadda yadda waves, brews, books, relax, yadda yadda yeah came back.
Guy who had just started there was really kind, and both picked me up and dropped me off, hence the one star they deserve. Other than that, I returned the car about 20 minutes later than my pick-​up time and was charged an entire second day + the insurance/​damage waiver fee (total of about $ 85-​$ 90!).
I asked the lady who seemed like she was in charge here at that time why I was charged for another full day, and not pro-​rated at an hourly rate, and where my grace period was… and she said that «this is how Enterprise does it.»
Fast forward a year to today: I just got off the phone with Enterprise in regards to another rental for business and one for Vegas, both done through their SNA Airport branch, and both assured me that with them, I have a 29min grace period on return-​time, and then… the hourly rental fee kicks in… which in my case would have been $ 6.35/hr. Sure beats $ 85 with insurance.
I suggest if you are going to make your own policies on how to screw your customers over, you ought to make it clear for them when they’re renting… filling out the paperwork, and walking around the car for damage check. Not a huge issue, but it sucks learning that the imposed «full-​day penatly» is not the norm, and is dependent on the location you go to… something she never explained.
For this reason, I’d avoid this spot. I mean, what if you’re simply stuck in traffic? Want to pay for a full extra day?

No Star! Avoid this place if you are not looking for headache. And I completely agree with Danielle T…
This is located inside the Irvine Power Toyota customer lounge area. I have rented cars from them several times– or at least attempted to, because I bring my Toyota here for repairs and sometimes they keep it overnight.
You’ll have the opportunity to meet a collection of THE most unhelpful, unfriendly, ignorant, and of course rude people at one place. –specially this skinny lady with dark hair.
I can’t believe she can’t even tell the difference between a full size car and a convertible… once they gave me a car with a flat tire, it was pouring that day and I didn’t check the car when I signed the papers. I found out later while driving in 405. Thanks to AAA for helping me out, cause the Enterprise staff was extremely unhelpful and rude when I called them about the problem.
I’d better stop here than digging into my memories… avoid them, you won’t regret.

The person that helped me out here was TOM.
TOM was super professional and was very helpful. He seemed so knowledgeable in everything. I got in and got out quick. Very cool.
Anywho…a little background on why I am here…
My car was damaged by a friend and we brought it to OC Bumper & Body. We searched for nearby rental cars and we found ENTERPRISE, so we went there immediately after dropping off the car at the body shop.
First of all, I had no idea that you would need a reservation for renting a car… so for all those people who have never rented a car before… you need to call ahead of time to make a reservation… and youll probably be able to have more cars to choose from… I ended up driving off with a DODGE CALLIBER –_​_​_​_​_​–
This place also has great customer service… take this for example:
When I returned the car and everything, once again everything was done professionally and quick, I needed a ride back to the OC Bumper & Body place to retrieve my car. When I asked them if they had a service here, all of the employees volunteered themselves. They all said that they would take their own car and drop me off once they were done with customer they were already working with… WOW RIGHT?
Anyways, this place also has free wifi and a great lounging place. They also have a nice selection of LUXURY CARS as well… including the beautiful Aston Martin
Loved this service… kinda felt cool renting a car cuz it felt like I was car shopping again.
UNTIL THEN! ^-^