Early Birds House Cleaning

Mark and his crew provided exceptional service to really turn my place around. His team not only stayed late to finish the job done but also added services that weren’t part of initial assessment without adding to the bill. My place hasn’t been detailed for a while. And his crew made sure every corner with no dust. Needless to say, I would recommend Early Birds to anyone and I would certainly hire Mark’s team in the future.

Mark was extremely responsive to my online request (within 1 hour) and quoted by the number of bedrooms (4), bathrooms (4) and then of course kitchen, living room, dining room, kitchen floor and vacuuming over the phone. The cleaning job was real challenge and needed a lot of deep cleaning as it had unoccupied for over 3 years.
Lucy from Early Birds came in 1^st and did a full walk thru prior to starting to discuss the cleaning and was extremely nice and professional. They arrived with 5 cleaners and were able to knock out all the cleaning in less than 3 hours. They scrubbed everything down and left with everything spotless & shiny. They even cleaned areas that I didn’t expect them to do. I would highly recommend using them and if there was an option for more than 5 stars they would get it !
I’m keeping my fingers crossed I can have them back for a monthly cleaning service but I have to talk to my hubby about it 1^st :)

I had the team coming to my house today and they did an amazing job. They were very fast and professional. I haven’t had my house cleaning for a while and this is a thrill for me. Now sitting on my clean living room and feel all the fresh air. I will have them come back regular for clean up from now on since the price is reasonable. I worked with other services before and they did not do a good job. Im very happy with this new service and cannot ask for me. Thanks to the team that making my house clean ;)

Mark and his team came to my rescue when another cleaning company cancelled on me the day before Christmas eve. They added me into their packed schedule, and cleaned my house among the chaos of guests arriving from out of town.
It was a rush job at the end of their day, so I didn’t want to be too picky with them. They cleaned the important things — kitchen and bathrooms — and did a decent job on the floors. I will be using them on a regular basis now, and when I gave him my (probably annoying) «notes» Mark was receptive to them. I’m excited to see the job they do without a bunch of house guests getting in their way! (I’ll update accordingly)

I’ve been using Early Bird for about a year now and thought it was a good time to write a review. I work from home and have a very flexible schedule and Early Bird always works with my schedule to fit me in. They have been a few minutes late from time to time, but always text me to let me know if they are delayed. What I love most about them is that I have a consistent crew that comes to my place and when I say crew it is usually 4 – 6 people. With all the cleaners my house is done in an hour to hour and half which I love. To me there is nothing worse than the cleaners hanging around all day in your house. I have found the early bird folks to be fast, thorough, and often do extra work that I wasn’t expecting. For me they work great.

Best first time service I’ve ever had. They had a challenge since our house had not been cleaned well in a month! The crew was prompt, professional, and focused leaving a sparkling house. I happily agreed to an every other week cleaning schedule. Feels good to have a clean house.

This company is a good choice for house cleaning, they are very friendly, fast, on time, resonable price, you will be so happy and satisfied with them.

We were moving into a condo that hadn’t been cleaned in about the two years the previous owners were living there… with one dog and two cats… Needless to say, I would have given my right hand to not clean this place myself. Thankfully Mark and the lovely ladies of Early Birds House Cleaning were there to save me!
They arrived promptly and swept away all the trash, dirt and grime on all surfaces as well as inside the nooks and crannies of every kitchen cabinet and drawer. They even got the tub shiny white (a color I don’t think had graced the bathroom in forever) and something I didn’t think would be possible without reglazing!
As far as price is concerned, I would consider what I paid to be completely fair for the amount of work they had to do to bring the home to move-​in ready; about $ 200 plus tip since they earned it!
Overall I am extremely pleased with the chance I took with Early Birds! They even have monthly services, which I am very tempted to schedule based on this experience; I despise dusting. ;)

Can’t give an hourly rate for a cleaning, only a flat rate based on square footage. Weird. I only needed a kitchen and three bathrooms. He basically declined the job even though I said I’d pay whatever for four people for four hours.

very professional! High like recommend 4ppl working together ! Very fast! Five stars

Had Mark and his team out to my place today for the first time for a deep cleaning. They were great — on time and got some tough spots I was never able to get. Looking forward to having them back to keeping things this clean! Thank you

I just had my apartment cleaned today and they did such a wonderful job. They really scrubbed everything down and left with everything spotless. The ladies would pull cabinets out just to vacuum underneath it and they climbed on ladders to clean areas that you would forget about. I definitely will be calling them again when I need to the get the apartment cleaned.

Early Birds was a God send after a horrible experience from a cleaning company I hired through Craigslist (never again). Lucy and her team of 3 (so total of 4), know how to clean the right way. The bathrooms, floors, kitchen, even fireplace (which they surprised us and cleaned free of charge), were spick and span. Not to mention our 8 windows and slider, that haven’t been cleaned professional in years, looked brand new thanks to them. I could finally invite people over without apologizing for the mess!
It is so nice to finally find a company, and we’ve gone through several, that cleans thoroughly and with conviction. Mark and Lucy were really easy to work with and really cared about cleaning our home right.
The best part about their service though, besides their expertise and work ethic, is that they come with such a large team, so that means they are done with a deep clean several hours sooner than most other companies. This is so important to me because I have 3 little kiddos and don’t have all day to have someone clean our home. So basically we will be using them again and definitely recommend them to all our friends :)
Just to note, I noticed the negative reviews on here, and I would suggest to Mark and Lucy to respond to these reviews publicly and show an attempt to reconcile with the customer. I know negative reviews are almost a fact of life (can’t please everybody all the time), but as a customer I appreciate it when the business owner responds and also take note of how they respond (if they are courteous, kind, professional, etc., or not. lol). Anyway, just a thought :)

WTF?! This company is horrible. I spent 120 for cleaning service I left my house open when I come back there nothing has been changed. They only made the bed and the bathroom. The floor was dirty as before. trash everywhere. They did not even clean the kitchen at all!!!

Mark, Lucy and the Early Bird team have now been cleaning my house for the last few months. They all do a thorough job and make the effort to make sure everything is the way I want it. Good quality cleaning & great customer service!

I trusted Unilocal and hired Early Birds to do our move-​out cleaning a few months ago. We had already moved out of the house, so I scheduled it in the morning so I could stop by, let them in, and see them get started before I head to work. After waiting, I called them — they said GPS led them to the wrong place, so they are finally on their way to our house. I told them I had to run to work, so I would leave the door unlocked, and we could chat over the phone once they arrive. I didn’t get a call until almost an hour later.
Prior to that day, they had quoted me something like $ 250 (can’t recall exactly) over the phone for a 3 bed 3 bath 2-​floor townhome. The house was completely empty, and I explained that the bathrooms and kitchen will probably need a little more attention. When he called me after arriving at the house, he said they had to charge something like $ 315. I got them down to $ 300, which for good work, I wasn’t going to complain too much about.
Once they were done, we stopped by the house at lunch time. The stairs didn’t look like they had been vacuumed (visible hair and lint). The rest of the house looked sloppily done — mostly, crevices and corners were overlooked. Not super angry but dissatisfied with the service, I expressed my concerns to the owner over the phone when I made the payment. While I didn’t necessarily expect anything in return, I found it slightly rude when he asked what he should do about it. In the end, he apologized and said he would send someone to finish the job right. Unfortunately, we had to take care of the rest ourselves and hand over the keys that night, so I couldn’t take him up on that offer. He offered to send me a coupon to use for next time and took my new address. I’m still waiting for that coupon 5 months later.
Ultimately, it wasn’t one single thing but a combination of things that left a bad taste in our mouths. I will not use their services again.

I texted the night before for a move-​in cleaning and got a power cleaning crew of 5 people the next day. The house smelled like dog and needed a deep detailed clean. I have a newborn baby and needed help asap.
House looks and feels clean. Windows are sparkling. All of the cobwebs gone. Floors, baseboards, and walls were cleaned. Appliances look great.
Thank you for making me feel like my new home is clean for me and my family.

I’m not one who tends to write and whine in a really poor one-​star review. In fact, I really don’t like doing it since it reflects poorly on me for doing inadequate research.
To preface, I have a prejudice towards small companies in that I prefer working with them for the spirit of giving business to local and self-​driven individuals and organizations. For most of my career, I’ve been a part of start-​ups and small businesses and understand the dedication and detail that it takes to manage a successful team. So, my intentions are to support local business, but I do accept the risk I am taking with a smaller infrastructure and organization.
That being said, I gave a fair (and honestly low) expectation to Early Bird House Cleaning and given the opportunity for continued business EVEN being unsatisfied with service. I have already taken efforts to share my unsatisfied feelings privately to allow Early Birds House Cleaning to rectify. rather than immediately complaining in the form of a poor review. Unfortunately, nothing has been rectified, private email has not been responded to and I am reminded to write this review as I look for another cleaning company.
And while it is my mistake to not keep negotiations and business on email thread for proof, take my history of thorough reviews as validity. I would think word of mouth is respected when it comes to working with people directly.
— My one star is not warranted by the quality of the cleaning. The cleaning itself was very good and thorough. The bathtub looked sparkly and new, while the window sills also looked great! Dusting was thorough and our counters were smooth. It smelt like cleaning detergents were used (as it should), but they were quickly relieved from the home as the windows were left open.
Because the cleaning itself was satisfactory, I gave the benefit of the doubt to Mark and his team that the following points would be rectified for the next cleaning.
— Shoes in the house — this is a big no-​no for my way of life. Being my main concern, I explicitly asked that no shoes be worn during the cleaning. When my girlfriend returned to the house as the workers were finishing up the cleaning, they were all wearing shoes all over the house. not just the wood.
While this may seem trivial to some people, it is a pet peeve that no shoes be worn in the house. If it is required that workers wear shoes, then I should have been notified when I had mentioned the preference of no shoes being worn. If this was the case, I would not have agreed to have my house cleaned or at least offer to get some «house booties.»
— Poor estimate — I understood that a «first cleaning» was to be a «deep cleaning» and would initially cost more than a routine cleaning. The one thing that I DO have in writing is our initial estimate.
Bedrooms $ 15×2 =$ 30
bathrooms $ 30×2= $ 60
kitchen $ 40
living room $ 15
dining room $ 10
Total = $ 155
When Mark arrived on location, the estimate was updated to $ 225. It’s very difficult to say «no» and disagree with an estimate when all the workers and entire team are there and ready to clean. So whether it was a bait and switch or a poor estimate to begin with, I would appreciate some justification. I never received a response to either of these points in a one-​on-​one email between Mark and I.
While the cleaning itself was satisfactory, my main pet peeve being unaddressed and no response to justifying the increased estimate has led me to leave a one-​star review. I really wanted to continue business with Mark and the Early Birds House Cleaning team, but unfortunately I cannot.

I can’t express enough how thankful I am for mark and his team! They were very professional, friendly and fast. I have lived in oc for about 8 years now and have been through so many different house cleaners they are the first that I did not have to tell twice to do something. If you need the job done and fast early bird is the right choice!!! I will add photos too of the amazing job they did. We asked for move out cleaning … Also I wouldn’t pay attention to the one star comments on here so much just try them and I promise they are worth it…
— Tina

Mark was a pleasure to work with and our place looked great, it needed to be perfect for an open house showing and we got lots of compliments.
They missed a few areas we mentioned beforehand, and the inspection at the end was a bit meaningless because all the equipment was already packed and the cleaners were gone, but they were minor spots and easily fixed.
They worked hard and are reasonably priced. We plan on using them again in our new place. Overall very satisfied.