AT&T

3 words: Daniel is awesome!
Unilocal is not letting me post my review because it’s too short. So here it goes…
Daniel is aaaaawwwwwwwweeeeeeeeeeeessssssoooooooommmmmmmmmmeeeeeeeee!!!

This place has to be hands down the worst customer service I have ever experience. If I could give zero stars, I would, actually I would give minus stars.
If I were the area manager or Head Office, I would be worried about this store.
I went in to upgrade my iPhone. Simple process, I’ve done it several times now. I went in 20 minutes after the store had opened.
When I walked in a «Greeter» said we will be with you soon. I could see 3 other people in the store. After about 15 minutes, the «Greeter» asked me what I was there to do.
«Upgrade my iPhone», I replied. He took my name and went away. Didn’t do or offer to do anything else.
1 hour later. Yes, read that again, 1 HOUR LATER… a sales person finally came over.
Why did I wait that long? Well you get to the point where you have invested so much time already that going elsewhere would be worse.
Don’t be me, in fact don’t even go into this store, go to another one… anywhere.
During that hour, I watched many people, who were wiser than me, give up and leave, shaking their heads and muttering. NOBODY who worked there cared, they didn’t even look up.
I don’t know who the manager was, whoever they were, they weren’t interested in customer service. People were leaving in high numbers, they didn’t care.
When I told the salesman which model of iPhone I wanted, he went away and came back with another model, saying «this is all we have, do you want this one?»
I nearly exploded. 1 hour 15 minutes to be told that the phone I wanted they didn’t have in stock.
Erm… what is wrong with this picture… why didn’t the «Greeter» ask a few more questions?, A simple lookup on the store inventory could have told me in seconds.
Come on people, your operating model is appalling. OK, I get places run out of stock, that isn’t the issue. My experience of this place is dreadful, that could have been avoided with some simple customer engagement rules.
Please, do yourself a favor, go to a different store.

Be careful with this place, they will lie to you straight to your face!
We were told we needed to add a $ 10/​month tablet line in order to use the new data rollover plan, which was a lie. After we got back I log in to see my new plan, and realize they added a $ 30/​month insurance plan that I didn’t asked for. So I contacted AT&T online support and was told that I didn’t need the $ 10/​month tablet line and was able to remove for me within minutes. Had I not check, I would have been paying $ 40/​month that I didn’t need.
This place needs to watch out how they treat their customer, lying and misleading, and adding services no one asked for is no way to run a reputable business. I will never step footing here again, and I’ll be sure to let everyone know about this.
TLDR: Employee here WILL lie to you and WILL sign you up for services you don’t need.

Been here several times only due to convenience and none of their reps have any customer service skills. If you have or are going to get an iphone go to the apple store at the spectrum where they help you right away and are actually willing to explain things. Im surprised this att store has not improved because it feels like the ppl that work there should be the last ones in customer facing roles. The management of this place needs to change and they should probably start taking a hard look at what people think of them.

Although the store was a bit busy, everyone in the store was very nice. Daniel helped my husband & I switch our service over to AT&T. He was very knowledgable on the services provided & made our switch very easy. Great store overall

i am so upset with ATT right now. last month i get blocked by ATT to access to a couple of websites and i call to ask for a help to ATT they sent out a tech guy to my house and all he did is replaced a new modem for me and he said everything is FREE. then this month my bill came and i got charge 7 bucks for the equipment fee. i am frustrated because i already paid off for my modem and now i have to pay THE LEASE FEE FOR MY OWN MODEM that is make no sense at all. I tried to call ATT costumer services and they said they cannot find that guy to give me back my modem and cannot take 7 dollars off i have to pay it anyway… please do not use ATT they are really bad services and stealing money. that was how they stole my money at first they blocked my web site and sent a tech guy down and take away my modem i already paid off and force me to lease a new modem from them.

I went there to update my cell phone plan and get u-​verse inserted of my cable.
The sale person was not professional at all, when I told him that the cell phone is under my company’s account, he asked me 3 times, if that is my own company, like he didn’t believe me.
When I asked him to give me option for u-​versi, he even didn’t give me the option.
So bad experience!
As the result, I canceled my account with ATT and switched to TMobile, and extended my contract with cox.
They just lost $ 400/​month worth of business

Wow. Inept and rude. I belong to a family plan. I don’t know the plan names or specifics and I thought it was their job to clarify. «If you get the 2-​yr plan then they (other fam members) lose their discount.» Okay…“but each contract is different and is considered its own contract.” So the contracts are independent but it affects their discounts?!? Yeah…
I’m at the Tustin location now. Much MUCH better.

I purchased my ATT lines at the El Toro (Lake Forest) location, and it was a nightmare. It took 3 hours to get 2 brand new lines set up, and I was provided incorrect information by the sales associate. I came into the Irvine Blvd. location the next day to try to get everything straightened out because I was not coming back to the El Toro location. Joana came to the rescue and was able to correct all the mistakes in my account from the previous day. She was able to get me all the promotions that I qualified for and did it in a short time, all with a smile. I recommend this location for all your ATT wireless needs, and make sure you ask for Joana.

Went to another location to transfer from sprint to AT&T. AT&T messed up the transfer and changed my phone number. Went to this location to fix the incorrect number transfer. The AT&T worker at this location recommended I go to the location that made the incorrect transfer. Basically this location didn’t want to help, more interested in passing the buck.

This location is quite slow compared to the other Att stores that I’ve been to. The manager helped us and he was really nice. He was very knowledgable when it came to phones. I guess you have to be when working in this type of industry. Nonetheless, it was a great experience. I didn’t feel like he was just selling us to sell us. He really took the time to find out what my needs were. Overall great experience.

My goodness, to say that every single team member here is inept would be an understatement. You’d think in a relatively new shopping center like this, in a nice neighborhood, with lots of customers, they’d be more cognizant of this. Nope.
Question I posed: «So what models of Android phones are the most popular?»
Answer: «Well the Apple is the most popular. Then the Samsungs. Then the LGs.»
(I asked for Android models, and she gives me no useful information)
I wanted to look at the new V10 from LG. «We just got this one, just took it out of the box and plugged it in,» a team member said. It wasn’t charged apparently (black screen). «Oh, let’s plug it into a new charger.» Grabbed the phone, plugged in, walked away. Waited a few minutes, and still nothing. I looked at the back of the phone. She plugged in one end, BUT DID NOT PLUG IN THE OTHER SIDE!
After wasting a half hour here, they took the phone away from the display area.
But you know what? They never put the battery in the damn phone!!! This is one that has a removable battery AND THEY NEVER PUT THE BATTERY IN! No wonder the thing was so light.
Just absolutely awful.

Only good thing about this store is that they’re not as busy as the other stores. However, these are the most incompetent people I’ve ever met. They don’t know the plans. They don’t know the phones. Why the hell do they even work there? The Monday evening store manager was hilariously incompetent. The people are useless but the location is convenient.
Had to go to another store nearby, Tustin. They are on their game at that store. Know the phones, know the plans, and won’t waste your time.

The worst customer service ever, they just lie to you on your face and the manager support the employee by telling me that I didn’t read the 7 pages contract when I singed!!!
Now I learned my lesson never trust any big company like ATT and read every thing you going to sign when you are buying any phone or tablet even if they tell you it is only for one dollar.
Att executives you have to teach the managers in your store that if a customer ask for a manager don’t talk to him about his problem in front of the employee that made the mistake because you have tow choices at that time to believe you employee or the customer and Crystal the manager chose to believe Alicia the employee.
So because of Crystal action I will cancel all my contracts with Att and go to another company who respect customers

Everytime I go to this store for any service, the customer service keeps getting worse. I recently there to get a Microcell since ATT coverage sucks in my area. After chatting with ATT online, the customer representative told me that I would get the the M-​Cell for $ 75 with $ 75 mail-​in-​rebate and fortunately, I saved the chat. When I went there, they did not honor it as I would have to pay $ 150 and told me to get the chat and that if ATT customer service mentioned this, they would honor this. I come back with the chat notes and now, the manager (Crystal) comes out and tells that they cannot honor it and tells that sometimes, ATT customer side says that something which they cannot honor. Had they mentioned me the first time, I would not have come back the second time just to hear this nonsense of «we do not know. Please contact customer service» and avoid the wait each time waiting for someone to help me.
I hate ATT itself for their service and more than that, hate this store. I decided to switch to another carrier and hope, I do not have to deal with these unethical folks anymore.
My advice to everyone. Avoid ATT and especially, this store if possible.

Went there on ¹⁰⁄₂ to get a new phone for my son. Got the usual pressure to change our plan, but said no. Today we get an email «thanking» us for signing up for their «mobile protection pack» for $ 10 a month! Huh? We never agreed to this, it was never even mentioned by the sales person in the store. Just another case of AT&T staff slamming us with unwanted services to increase their commission.

Ran in the door three minutes before closing with my girlfriend to ask for a new SIM card since she had to switch phones with different SIM Card sizes after one broke. Bijan helped us out immediately and went above and beyond answering questions and taking care of the issue. Couldn’t be happier!

Today I came in the store because my dog tore the power adapter to our router. I was hoping they would have one in stock otherwise I would just be stuck home without any Internet! This nice young gentleman Bijan? Can’t recall his name but as soon as he found what we were looking for he surprisingly just gave it to us without any charge! Very thankful for that and I will definitely come back if I have any problems like that again!

We were 2 months out from the end of our 2 yr family contract. Daughter’s phone was jacked so we went in for upgrades and new contracts. We were told we had to wait 2 months or else pay full price for new phones. Who pays full price for New phones for a family of 4?! That would run over $ 2500!
They said «sorry, there is nothing we can do for you» so we walked a few doors down to Verison and got hooked up with great phones, tons for free stuff (including tablets), and an awesome deal. Thanks AT&T if it wasn’t for your ineptness we wouldn’t be so happy and connected.

Super friendly staff in a convenient location within the Woodberry Town Center … This store has all the amenities and all the latest gadgets offered by AT&T!
Would recommend if you are looking at all the AT&T product offerings … Currently I pay $ 55 a month for unlimited phone/​text and 4GB of data … However I do own my phone so the rates may vary if you lease/​buy an Iphone .
Overall a great experience