GoWireless Verizon Premium Retailer

After writing my first review here they commented that I should contact them and I did. After contacting them they promised to help sort out the situation they just ended up reporting it and getting my REVIEW DELETED. so im posting again. DONT GO TO THIS PLACE they have terrible customer service and sell for the sake of selling. Untruthful and flat out rude. You will leave this shop only to realize you’ve been screwed. Go ANYWHERE BUT HERE. Take this as a warning.

Aaron was extremely helpful and helped me buy an S7. John and Jake were also very kind and welcoming when I walked in the store. ¹⁰⁄₁₀ would go again.

The Manager Jacob was extremely helpful and provided the best service ever! ¹⁰⁄₁₀ for service and knowledge. Aaron was also extremely knowledgeable.

This is a scam this company sells you fake phones my iPhone 6 screen lifted and I have everything you can think of to keep this phone not breaking the screen is fine but the battery thing is popping up I spent over 1000 on this phone I’m serious I’m done I’m about to have a legal lawsuit on this company all they want is money. And Apple is a piece of shit too I’m getting out of my contract I’m so mad and no one cares biggest mistake coming to this store and the manger is the rudest fucker you’ll ever meet

Avoid this place. I came here bc I had an issue with wifi/​Bluetooth. Talked to one korean guy who seemed indifferent. When I asked him how to fix this problem, he said he even doesn’t know haha what a joke?! Then he pulled out my account and asked me some random questions and comments like who are using too much data, etc. that are unrelated to my issue. Don’t come here

I brought my business to this retailer twice and both times I walked out of the door very happy. Two years ago they helped me upgrade phones on two lines without giving up my unlimited data plan. I didn’t even know that loop hole existed and they offered to help without up selling me to another plan. Today I went in for another phone upgrade and walked out of the door with two new iphone 6s. Had to give up my unlimited data but that’s my own decision. The staff Denny even went extra mile and explained to me how much upgrade I can do if I choose to keep unlimited data plan, so I can evaluate all my options. The whole process is smooth, hassle free and no pressure. All their staff care for customers genuinely and has good sense of humor. They also have deep knowledge of all their phones, devices, accessories and verizon plans. The store is usually quiet and the staff attends to all customer whenever a line starts to form. It’s a much much better shopping experience compared to the busy and fake corporate verizon store. As long as I’m staying with Verizon, GoWireless will be the only verizon store I visit.

Anthony and Danny were AWESOME!!! These guys helped make my engagement PERFECT, and the cell phone was part of that process… so thank you… They definitely went above and beyond for me and I wanted to say THANK YOU!!!

Thank you so much! very helpful staff (vince anthony). One of the best verizon store i went. They help u step by step.

Great customer service, friendly and professional! Danny Williams stood an hour after the store closed in order to help my son who had a broken phone. All agents should learn from him! I would definitely recommend!

Best mobile store service EVER!
Today was the launch day for iPhone 6s series and Jordan and Anthony were there over 8 hrs already when my wife and I walked in. They were willing to stay past the store closing time and made our experience at their location entertaining.
Jordan went above and beyond by providing excellent customer service and answered all the questions we had in precise detail. He accommodated all of our requests and was by far the best Verizon Rep we worked with.
Thanks guys. Excellent Team !!

I agree with Minnie’s comment!!! The staff is SUPER nice and funny. Helped me get a new iphone 6 in and out! Minus the fact I couldn’t decide which color i wanted for a good 15 minutes… loll they were patient and super accommodating. Definitely will be back and recommend to see ANTHONY OR JORDAN!

Great location for the neighborhood. Walked right in and got helped right away. They have all sorts of discounts and are more than willing to walk through all the options. They want you to have the best deal. Ahmed is great! Super helpful.

Ignore the negative reviews!
this Verizon Store is one of the best I have been to and I have been to a lot of stores in south county… I have been with Verizon for over 18 years. I recently upgraded to the iPhone 6 and had an issue with transferring my data to my new phone. the Manager Josh Rojas is by far the most helpful Verizon employee I have ever met. He went above and beyond his job to make sure my new iPhone was backed up properly. He’s knowledgeable and truly knows what it takes to make a customer happy. He works with complete integrity and is a true asset to Verizon. His other employees were very helpful as well. Ahmed and the other employee were also very attentive to their customers.
I will definitely return to this store for my Verizon needs. they offer exceptional customer service and are all extremely knowledgeable with all their phones. They all really seem to «want» to be there and that makes a difference.
Highly recommend this store for any of your Verizon needs. you will not be disappointed…

Sorry to have to update this in this way but after a great experience switching over to Verizon, my first 4 months has been awful. First is the signal we get in our home is terrible (3G or 1x). We experience dropped calls, failed text, slow downloads, etc. When dealing with customer service they just want to sell us more equipment. When I say I think they should provide me with this equipment at no charge they give me the Verizon company line «Sorry, but we can’t to anything else for you».
I feel I was misled by the sales persons and now am stuck. Verizon is very accommodating when signing you up, but after that you’re at their mercy. I am leaving Verizon as soon as possible.

Had so much fun here today. Got my new iPhone 6 plus and they were throwing in so many specials: I ended up with an Android tablet with wireless capability and five accessories. The total added up to over a thousand but with the promotions it came to less than $ 300. If I had passed on the tablet and the five accessories it would have cost more! Jacob the manager and Brant were very helpful. I really appreciated them saving my photos and contacts from my old phone. They put screen savers on the phone and the tablet like pros. Highly recommend.

First of all I would like to thank Jacob Ahmed john and Brant for making my iPhone 6 transition easy!
These guys are dedicated to their customers and the truly care. I would recommend this team to anybody. As a matter of fact my whole family goes their now. They go out of their way to help and find the best deals. They are always there to help!
5 stars all the way!!!

Still no phone, but went in again talked to the guys up front! I had an issue with the wife’s phone, thy fixed it right away! I will update again when my phones come on let you all know how that process goes! Talk to Jacob or ahmed, both really cool both will go out of their way to help you

Shoutout to the Woodbury VZ Wireless store!
Ahmed & Bryan were super chill and made my experience picking up a new phone great! Not sure why there are so many negative reviews about this place… I ordered my white iPhone 5s & it took about 3 days for it to arrive & they called me first thing in the morning [well like 10, but that’s early to me ;)]! Signing over all the paperwork they explained everything to me so I didn’t have any surprises when I got home. Easy enough. With my phone, a car charger, a screen protector I strutted out. Thanks guys!

Just came here to pay a bill and they were friendly and helpful enough.
There were two people working when I was there, and they were both helpful to the customers from what I saw.

I read the older reviews and let me assure you the manager must have changed. The physical description does not match what was described and the service the new manager provided was absolutely awesome. ALL 4 reps were more helpful and knowledgeable than the Corporate store at the Tustin Marketplace or in the Mall. They collaborated, answered all of my questions (I was a first time smart-​phone buyer) and gave legendary customer service. If they didn’t know the answer about a small detail, they just asked another staff member who did know. Good teamwork!
I am so glad I came into this store. They knew the differences of each model, the pros and cons and recommended a phone based on MY needs. Not only did they provide a phone, UNLIKE Corporate, they were willing to transfer all of my pictures and contacts (not just my contacts like Tustin Marketplace stated they were only willing to transfer).
With the Mini S4 a newer model, there were not many cases available. The manager went out of his way to call other stores and look up other places that may have the Trident or Otterbox for it. He offered to get his rep to stock more of the Tridents that I wanted, but when i told him I wanted it soon, he was honest and upfront and told me I would get it quicker from amazon. He even looked up the amazon price for me and looked up the comparisons of the Trident vs Otterbox on the computer for me!!!
They go the extra mile by letting me sample the different cases on the phones they have. They put it on, off, on off, switched to another brand or model and let me model them all over again. Any questions I have on the phone, I simply call in or stop in and they tell me how to accomplish what I want on my new phone.
Each of the young men were exceptionally customer focused, respectable, and represented the store and company well! My family and I will ONLY go to this store for any of my wireless needs again. Plus, it is not crazy busy like it is at Tustin Marketplace and the staff are 10 times more knowledgeable about the different phones and 100 times friendlier.