This Home Depot has to be one of the best stores for customer service, especially relative to their neighboring Menards. I have been going into this store for quite a while, and the floor people are always great at greeting, and helping people out. I have pulled the manager aside here in the past to express my gratitude for the shopping difference at this store. I have also purchased several slightly damaged or floor items from the store, and they are always willing to give a ding-discount, which is incredibly helpful with all the remodeling we do around my house. Menards, as a policy, does not discount anything, and it was refreshing to see that difference at this store. We’ve also ordered gutters at this store, and were quite pleased with the estimator that showed up on site to get the project rolling… However the crew that showed up were just average, in my opinion.
Bill G.
Classificação do local: 1 McHenry, IL
Terrible customer service. sent me to another HD store for item computer shows they have 4 of. Other store(mchenry) couldn’t find item(BBQ grill) either. I went back and associate claims they do have 4 but she thinks they are missing parts/damaged and if I wanted to pay for one today their assembler(who only works Wednesdays) will«try to put one together wed and see how bad it is» or I can take one of these damaged grills home and assemble myself(at full price). Customer service… what a joke!!!
Jeff L.
Classificação do local: 5 Round Lake, IL
The main pump died on my Basement Watchdog dual sump pump. So I purchased the replacement pump here the factory recommend. However the relieve valve does not come with the replacement pump. The factory guy said relieve valve should easily be removed from the old pump, boy was he wrong. I went back to get a replacement relieve valve but they were only available from the factory, so they attempted to help gerry rig a generic one, but that was not going to work. So one of senior employees getting ready to leave for night stepped in to help. In the end he approved my buying a new dual back Basement Watchdog pump and returning the old out of warranty dual system for full credit. It does not get better then that for customer service and keeping a customer very happy. Kudos to this Home Depot. Oh yes, they took back the replacement main pump too.
Nick S.
Classificação do local: 1 Naperville, IL
Poor customer service. We ordered laminate hard wood flooring and it was not delivered by the promised date. Half the boxes were damaged, and this messed up our contractors whole schedule. I was very disappointed with their lack of communication and how they handled our order. Would strongly recommend going across the street to Menards where they have friendly and helpful people and all together better pricing.
Adam L.
Classificação do local: 3 Island Lake, IL
Love me some Home Depot. My credit cards… not so much.