Hyde’s Air Conditioning

Daniel Hyde was very conscientious and thorough working on my A/​C. He did an excellent job = «A+».

Hyde’s is one of the contractor’s on Southern California Edison’s list that you can contract with to have a new a/​c unit installed and be eligible for the $ 750 rebate from SCE.
Unfortunately, there are only two companies that appear when you put in any of the high desert zip codes. I called SCE to ask if there were any others because one of the ones on the website would not come to Yucca Valley and the other wanted $ 400 to «assess» our a/​c needs. Unfortunately, Hyde does not feel like coming to the high desert, so I guess we are S.O.L.!! Thanks Hydes!

2 years ago I came home with the fan blowing but no cool air coming out. Went outside to look at my unit and the fuse box had burn and chard the box and the wiring connected to my ac unit. Called Hydes and the tech who came out EASILY could have tried to sell me a new unit if he was dishonest and used the damage has a scare tactic. To my surprise all he said I need was a new and bigger amp fuse box, well that really was refreshing dealing with an honest tech that really could have fleece me. Hydes just put in a new ac and furnace unit after having the original unit here for at least 15 plus years. I recommended Hydes to my sister and they replace her unit last year on my recommendation and was very satisfied with the work they did for her. I HIGHLY RECOMMEND HYDES for your ac/​heating problems and installs. Honest contractors are what people are looking for and with Hydes you are going to get just that, an HONEST AC company with honest owners.

We have used Hyde’s to service our A/​C Heating since we moved to the desert 3 ½ years ago and have a maintenance agreement with them. They are prompt and professional. We have been impressed with both Casey and Steve, both of whom are knowledgeable and thorough. Our last service call was with Steve and he is what every business owner would want in an employee. Not only did he do an outstanding job, he went above and beyond to help with a task that I couldn’t perform due to a recent injury. He is polite, friendly and answered all of our questions completely. Our equipment is old and he explained our options to upgrade without putting any pressure on us. We are more than pleased with the service we received from Hyde’s and especially impressed with Steve.

We had a completely new HVAC system installed in our home several months ago. I don’t make a practice of doing online reviews, but am pleased to be making an exception for Hyde’s. I have no prior experience with Hyde’s whatsoever and chose them for several reasons:
A. They are qualified under the SCE Quality Installation /​Rebate Program, one of only 2 such firms currently located in the valley;
B. They install the highest rated residential equipment, per Consumer Reports, which is American Standard;
C. I was impressed with their attention to detail and by-​the-​book, fact-​based approach (and the absence of sales pressure). Barry was great to work with and simply presented the options, as well as the SCE rebate program information ($ 750 in our case).
The installation required substantial re-​configuring, new insulation and more, which they coordinated perfectly. Having worked with many contractors over the years in maintaining buildings and physical plant, I found Hyde’s to be an excellent service provider. Their communication, organization and follow-​through were impressive. The system is working perfectly, and they have since followed up without any prompting. Based on this experience, I would recommend Hyde’s to anyone looking for a high quality installation.

I’ve used them for maybe 10 years and in that time have replaced, at their request, ALL the central A/​C compressors at my house (4 of them). The last was for a new addition and the unit was less than 2 years old (installed by the general contractor, not Hydes) and cost $ 4195 for Hydes to replace. Then that system wasn’t right so they came back and charged me $ 650 for an additional part-​all for a space of less than 500 sqft. So, my next service call will be to another company!

We have used Hyde’s for several years… even recommended to our friends.
Jonathan was on time, courteous and professional …
He is an asset to the company.

Have been a Hyde’s customer for 7 years. Do there semi-​annual service contract. It is a great value. They are the best. Punctual, friendly, competent.

After 25 years living in the Palm Springs area I have at last found the best air condition service in the desert! Hyde’s installed my system several years ago and has serviced and stood behind their products. They are ways here when needed!

Hydes came out and fixed a mistake that was made by them they took full ownership of the problem and resolved it in a timely matter. Thank you Casey for being honest and keeping your word!!!

UPDATE: After 1 year our bill is still over 300 dollars a month and the a/​c runs all day never able to get below 79 degrees until the middle of the night. So i paid 6000 dollars for a new ac unit to keep the house at 79 degrees all day, when the old unit that was replaced due to a circuit board was able to cool the home to 70 degrees in a hour no matter what the outside temperature was. I have 80 degrees intake and 71 degrees coming out the vents.Unbelievable. The BBB is now involved and it did’nt have to go like this… I regret hiring this company…

LOOK NO FURTHER THAN HYDE’S A/​C AND HEATING ! ! They truly go above and beyond and are FAIR, HONEST, FAMILY-​ORIENTED, AND EXTREMELY HARD WORKING. They’ve bailed us out of some very difficult times and we are forever grateful for them. Don’t hesitate-​call them TODAY. I personally guarantee you will not be disappointed. So many dirty/​shady contractors out there so it’s refreshing to know i can rely on a company like this that is so honest and that understands the importance of the customer!

Steve is the best!!! Thank you so much for all you did today! I can’t thank you enough. He replaced all of my filters and adjusted everything to perfection! Again, Thank you!

Reliable, reasonable, professional! I have used Hyde’s for my A/​C and heating system needs for the past three years. They have always been available within a day or two when I need something taken care of, and their technicians are knowledgeable and friendly. Both Taylor Hyde and Steve Martin have been to my place… and I would recommend either one. I also use Hyde’s for my bi-​annual system check-​ups and filter changes… and I feel that this helps avoid «surprises» with the systems. As a part-​time resident of Palm Desert… it’s nice to know that the A/​C and heating systems at my place will be ready and running whenever I am here!

Fabulous company. We started using Hydes when our air conditioning went out during the hottest part of the season. in the desert. If they had told us we needed a new air conditioner, we would have purchased one. They were honest and told us we just needed a new capacitor. Since then, they remind us every time we should have them come check our system. The technician, Greg, who comes is knowledgeable and personable. I can’t recommend this company enough.

Outstanding job. From the time I call for a service appt until the maintenance was performed, was seamless. Steve Martin, the service techician was informative and efficient. His putting on paper covers over his shoes while he serviced the unit was the topper! Most appreciated that detail! We will certainly recommend Hyde’s AC to friends and family going forward.
Linda G
Rancho Mirage CA

I’m very happy with the service I have received from Hyde’s in Palm Springs. I am not here year-​long, and the last thing I want is to open the house to some «surprise» or emergency, so I got the year plan and I could not be more satisfied.

Prepare for a lot of «fixes» after initial installation.
It took Hyde’s 4+ visits (from Dec — Feb) to install, fix, fix again, fix an air vent that was installed backwards, then months later send out a person to inspect their own work prior to a City of PS inspection: add missing clamps and re-​tape exposed wires (that I initially had to tape myself, as they were completely exposed and you would have to have been blind to miss). Why wasn’t this done during one of the prior visits?
Hyde’s then had to fix it again after it FAILED INSPECTION for not being bolted down to the cement and replacing the exposed wires.
Hyde’s also installed a unit in my sisters condo and forgot to hook up the heat, which we only discovered months later when weather turned cold. Isn’t hooking up the heat basic installation 101?
Don’t waist your time complaining; it goes nowhere. Very poor quality and they are not cheap!
Fell Short of Expectations
Apologize and take ownership of their poor quality work. Install correctly, as that’s what we thought we were paying for.
Honestly, I think this is the way they run the company; cutting corners and doing poor work.
Update: Happy New Year! We woke this morning to the coldest day of the year and NO HEAT for a unit that is only a year old. Called the emergency number at Hyde’s and someone did call within the hour and have someone here between 9 – 10. Unfortunately, service on a holiday isn’t covered by our contract and we would have to pay the «emergency» fee for heating service today. They could come tomorrow free of charge under our contract. I explained that I had a 91-​year-​old mother who was just discharged from the hospital and a 93-​year-​old with Alzheimer’s who were complaining about the cold and they would not waive the «emergency» charge. It was also made clear that they «we not refusing service». Glad to find out Hyde’s is MORE CONCERNED WITH MAKING MONEY THAN DOING WHAT IS RIGHT FOR THEIR CUSTOMERS.
Fortunately, we have another condo next door with a brand new AC/​Heating system that was installed by ESSER and is running beautifully. It also passed inspection by the state and city the first time.
Recommendation: Use anyone else but Hyde’s. They do not stand behind their work.

Great experience! Recently used them to recharge my refrigerator freon as it wasn’t maintaining temperature. They did it at near half the cost of another competitor — so I was happy.
Family run business — friendly — showed up on time — solved the problem — great prices.
Thanks Hydes!

usually only use companies that have been referred to me… so, that’s why I used Hyde’s in the first place… Wish I would have seen their Unilocal rating first… The person who referred them to me has also been notified of their actions & negligence…
Hyde’s messed up royally… The tech went over & just took a glance at the AC unit without inspecting it and said that we would need a new AC unit all because it was frozen… does that make sense? They didn’t bother to actually inspect it when it actually defrosted… they just expected that I was going to spend thousands of dollars after they glanced at the unit & said it needs to be replaced… heck no! What audacity!
The thing that really ticked me off was that the technician told my tenants that the AC needed to be replaced & planted that seed in their heads… Fortunately, I have level headed tenants who know that I take care of things promptly when it needs to be taken care of… I was their customer, not my tenants… Hyde’s & technician knew this in advance… so, why say something unnecessary to someone not authorized to make decisions???
…also, I asked them not to come back the next day because they were insistent that the unit needed to be replaced… YET, they still came over the next day & replugged the AC in & caused it to refreeze AGAIN… setting the repair & cleaning job back another day as it took many hours to unfreeze again… WORST EXPERIENCE EVER…
Oh, and then the icing on the cake was that they charged my CC on file for that second trip that I told them not to go to… I should charge them for the inconvenience that my poor tenants had to endure without air for several days!