Desert Moving Company, LLC

I get a sick feeling in my stomach when I see DMC’s logo.
Crooks. Be very careful, read your contract very carefully, and get everything in writing.
Don’t pay for storage by credit card. Shop around and just know you are dealing with people who are deceitful, dishonest con artists. They say they are family owned, and the talk a good talk but be very, very careful and consider your other options carefully.
Some specific details include: a much higher than discussed move out of storage cost; a story about how my items had to be re-​packed resulting in higher costs; producing and inventory sign off sheet at the last minute (coercing), missing items including a good ladder in the truck that I checked at departure (they said they didn’t think it was mine), and missing items including a pellet gun and some tools.
Don’t let them do any storage.
These guys are crooks, like something you’d see on a reality TV show. Proceed with extreme caution.

After the death of my Mother and her two husband’s passing (she was widowed twice) I had to clean out her home of 20+ years in La Quinta, CA and needed help relocating to Indio, CA. The staff at Desert Moving was nothing short of compassionate in helping me. One Saturday I scheduled with them and the three gentlemen that came, Jose, Jorge and Jaime, were excellent. A week later I realized that a recent bicycle accident injury caused me to be less productive than I thought, so I called a second time desperate for help. Honey Reese in the office at Desert Moving found me a two-​man crew for yet another Saturday move, and one of the individuals, Jaime, had come with the prior crew and knew the home well. This second time the men helped me with both basic packing and boxing before moving, which I deeply appreciated. With this company’s help, I made my deadline and will recommend them to anyone who ever mentions to me that they are moving. Whether they planned on having help or not, I will be glad to strongly suggest Desert Moving as a wonderful partner in helping move or relocate.

Desert Moving and Storage helped us with a move to a new residence in a new city. The staff was very friendly and the move was affordable. Nathan provided the estimate and was very courteous and professional. Luis and his team helped us with our two day move. They were very friendly and efficient. All boxes and furniture were placed in the right rooms and in great condition and they left no messes behind. I would absolutely recommend them!

Be warned about packing and moving on separate days. They have a 3 hour minimum for a move which is reasonable. What is not is that it’s 3 hour minimum on on packing day and 3 hours on move day for a total of 6. My packing day only took an hour and a half and my move 4 but I had to pay for 7 hours total. When they told me 3 hour minimum I was led to believe that it was for the entire process as they wanted to pack a day early for their convenience, not mine.

We moved from Palm Desert to Porter Ranch this September and acquired the service of Desert Moving Company (DMC) and Wheaton Mover, The cost? $ 4,032, well below the quote by a local mover and other nationwide mover. The person, Honey Reese, came to our house doing estimate was very professional, cordial and pleasant. Her quote (weight and cost) was precise and firm, only a minor adjustment when we required moving furnitures upstairs. The Palm Desert workers came on time (one hour late to be precise but finished it on time) with two «medium» sized (in fact, huge) trucks. The Porter Ranch guys did the same nice job (2 – 3 workers including «captain» were from Palm Springs with the trucks, They added a few people locally). They were very careful not to scratch or break any pieces of objects, furniture or equipment. We were very happy with their service, particularly happy with the total cost (close to $ 5,000 at the end.)
If fact, we have used Wheaton service several times before (we moved a lot, the longest distance is from St. Petersburg, FL to Palm Desert, CA). We had encountered zero problem with them.

Don’t ever use their «services». They lie, steal and cheat. Amongst other thngs, they punctured our new TV and have offered us $ 6. to replace it. We paid almost $ 700 for them to unpack and they did about ½. There are items missing. We were assured that it would be effortless. THEY ARE AWFUL PEOPLE! They don’t even deserve one star.

If I could give Desert Moving more than five stars I would. We had a great crew move us. Chris, Jaime, and Rudy were professional at all times. They were prompt and I believe they actually cared more about our furniture than I did. Our move actually came in three hours less than was estimated which saved us about $ 500. We were referred to them by a friend and now we would likewise like to refer them. The key though to a care-​free move is, be prepared. By the time Desert Moving got to our house at the appointed time, we had all the beds torn apart, boxes were packed and taped, and the only thing we needed to do was put clothes in their wardrobe boxes, which we did as they moved furniture. We had the washer and dryer already disconnected and ready to go. A big thank you to Desert Moving and especially to Chris, Jaime, and Rudy for the wonderful job they did to get us moved into our new house. A big thank you to Honey who helped us with scheduling and was always ready to help with any concerns we had.

this went from a 5 star review to 1 and that’s because i have to leave one. but after the customer service on the phone it leaves one with a bad taste.

Everyone from the front office to the moving crew was efficient and very pleasant to work with! Moves are so very stressful and the guys were helpful on the day of our move being considerate and careful. Would not use anyone else!

DMC moved me and my partner from two different residences into one. They were excellent! They arrived a little early and started at the time we agreed. Eli, Jaime, and Nery were pleasant, professional and very helpful. They made us feel at ease and they were very careful with our belongings. They wrapped and protected our furniture and was careful not to damage anything.
I would recommend them to family and friends!

DMC moved my parents from Palm Desert Ca to Montebello Ca in the most effortless manner. We had heard horror stories about most movers and we were pleasantly surprised at the professionalism of this company.
Fermin, Danillo and Juan were friendly, polite and the hardest working people. They arrived on time at both ends of the move and took great care of my parent’s belongings. Nothing was scratched or damaged. They took the same care unloading as they did loading. I was surprised at how quickly they were able to unload all their possessions.
I would high recommend this company for your next move.

These guys are fast and efficient. Very friendly and made our move less stressful. Thanks!

I had the best experience with DMC! I needed to have some furniture delivered to my mothers store 15 miles away from my house and it was too much for me to do on my own, and I had heard so many great things about this company that it was a no-​brainer. They showed up on time and had the truck packed and unpacked in about an hour and a half. The movers were so efficient and careful with my fragile furniture, and they were so friendly and patient when it came to my mom ordering them around her store. Absolutely worth every penny, I will never try to move without them!

I contacted the company after finding them on Unilocal to help with my move. The scheduling was easy. We picked a date and time. Although they gave me a 1 hour arrival time window, the movers showed up right on time. No waiting at all.
The movers were Juan and Danilo. Both men were polite, friendly and very efficient. They were careful with my belongings. When we reached my new home, they unloaded everything quickly and carefully.
I can’t speak to other employees of the company, but Juan and Danilo did a great job. Overall, I highly recommend this company based on my experience with them.

My review is very similar to Michele D’s in Salinas. I hired the company for my move from Palm Springs to San Luis Obispo for pick up on July 31 to be delivered in SLO on August 1 2011. It has taken me this long to write a review because I am still quite angry about the experience.
It all started out well other than the fact Robert told me that he would have the truck at my home at 7:00 a.m. in order to get me out and on the road by 10:00. When I called to confirm, Sam told me there was no way, as his crew didn’t start that early. When they arrived on moving day, there were 3 men to load, 2 men to unload. As promised, I was out in the time I specified. I was pleased that they followed through with this commitment.
The following day, the crew of 2 arrived early and unloaded. When they saw the stairs in my town home, they said that they would have to charge me extra. I explained to them that I already told Robert there were stairs in the new place and he said not to worry. They called the office, spoke to Sam and I was charged an additional $ 200.00 which I agreed to because I needed my belongings.
Upon moving my furniture, a file cabinet broke apart. After much discussion, the movers glued it back together with Monster Glue. After they were gone, I found that it also had been glued to my carpet and baseboard which took a good deal of effort to remove. One of the movers also dropped a box of my kitchen items which included a decorative platter and glassware. Almost the entire contents were broken. They took the broken pieces with them and told me to contact Robert. The movers needed to leave and get on the road because they were headed up to Salinas and were already running behind.
After they left, I began arranging my furniture and discovered various pieces of furniture were chipped and in some cases, chunks of wood missing. I chalked this up to the hazards of moving and figured it could have been worse. There were also deep scratches on my walls which needed to be filled in.
When I contacted Robert regarding my broken dishware (I did not include the chipped furniture in my e-​mail), I did not receive an answer. I needed to contact him numerous times in order to get a response. Robert told me that I could receive replacements that would not match the items that were broken or get a check for what the basic insurance would pay. So basically, I could get items from a thrift store or a check for about $ 3.60. I told him to send the check which he never did.
Now here is where it gets interesting. I believe that I did not receive all of my boxes. At least one box seemed to be missing. I did not notice this until October 2011 when I was looking for some seasonal items. I did not contact Robert as it had been several months since the move and thought I would not get anywhere with this based on my experience with receiving compensation for my broken items.
These movers were highly recommended by my local Chamber of Commerce. I would not do the same. My furniture was either broken or marred. Some very special items were destroyed and I am missing some of my possessions. I would not recommend these movers to move you across town, let alone move you 350 miles away.
If Michele D gets to read this, I am wondering if you still have those boxes. They could be mine. Then again, they could be some other person’s belongings.

Very profession and friendly movers. Handled all of my items with care. Very efficient and timely. Would highly recommend and also would utilize again myself!

I hired Desert Moving and Storage for my recent move at the beginning of August 2011. In all, it was a decent experience, with one large exception.
First of all, you should know that this company is not among the cheapest out there, but they also do not claim to be so. My move from El Centro to Salinas (about 500 miles) cost around $ 3200.
Robert sent 3 movers to pick up my belongings, and they were hard-​working and never really stopped moving. They had all of my things loaded in a little over 3 hours. Delivery was very similar. With only 2 guys doing the unloading, they still had everything unloaded in about 3 hours. Very fast and efficient! I was quite pleased.
Now, the negative:
My walls were scratched in both my old apartment and my new apartment. Except for two corners that were scraped down to the metal frames (yikes!), the scratches were fixable with some elbow grease and a Magic Eraser. Annoying, but an unfortunate consequence of moving. Also, some of my less expensive stained wooden items (the kind that don’t get carefully wrapped and taped) arrived scratched, as if they had been slid along the floor of the moving truck instead of carried into place. Also annoying, but not the end of the world.
Slightly more serious was that «all-​inclusive» price quote that was constantly called into question. The movers wanted to include several extra fees. After much discussion, they did end up charging me additional fees for tape and other moving equipment (blankets, pads, etc), which I had been told would be included in that «not-​to-​exceed» price. My booking agent, Robert, later told me that he would adjust those fees for me at the time of delivery, but that never happened. Frustrating, but I was willing to let it go.
Here’s the thing that I can’t get past… the thing that has me writing this review. Upon delivery of my belongings, I also received two boxes that DO NOT BELONG TO ME. I have contacted Robert via email 3 times in an attempt to allow them the opportunity to remedy their mistake. Only once did I receive a reply. He emailed to say that he would call me on Monday to discuss the situation, but he never called. That was at least a month ago. To my knowledge, they have made NO ATTEMPT to restore these boxes to their owners over the past 2 months. If they were my belongings, I would want them back. I imagine that their actual owners feel the same way.
The bottom line is this: The point of a moving company is to get your possessions from Point A to Point B safely. While my belongings all arrived at my new destination, DMC failed to do this for someone else and continues to fail to remedy their mistake. Mistakes happen, but I would have expected a business that is accredited with the BBB to fix such a big mistake in a TIMELY manner.

Have used Daniel and his crew several times before not just for ourselves, but also for our family. We would give them 6 stars if I could. We would recommend them without any hesitation. They arrived promptly, worked fast and efficiently and have never damaged anything. They have moved pianos, heavy art pieces to very delicate glasses and every thing arrived in perfect condition. His men are all very knowledgable in moving complicated furniture, dis-​assembling, and putting it back in the new house perfectly.

Had a great experience. Daniel visited and gave us a quote — not the cheapest but far less than a couple others. Dave, Willy, and Eddy showed up exactly on time, worked vigorously and efficiently, and packed the whole house in a day. They showed up the next day exactly on time with well-​packed furnishings and unloaded with the same demeanor as the previous day. The price was EXACTLY as Daniel had quoted — no surprises. Many thanks, Desert Moving Company!

Interviewed 4 movers for local move. Daniel visited home, quoted, and we ended up scheduling them. Arrived with 1 truck & 3 men, not 2 trucks & 6 men, 1 mover displayed violent tendencies& had to be banned from the house; crew griped there was «too much to do», 1 mover had chronic back pain; asked us to go run & pick them up lunch; arrived with too few moving blankets; used metal dollies, not padded furniture dollies; many items went unwrapped; accidentally broke things and consciously broke other things. Tried for 4 weeks after move to reach Daniel and his wife to process damages, they wouldn’t t return phone calls, had to dispute credit card charge, and then Desert Moving replies back to the credit card company that we didn’t notify them of any damages the day of the move (Untrue. There are mobile phone call logs to Daniel, including for items they broke onsite.), and that we were never available for an adjuster to come by the house (Untrue. They never returned our phone calls, so how could an adjuster come by?). 2.5 months after the move, we finally received a voice-​mail from them after we filed the dispute with the credit card company, and they said «We’ve been trying to reach you.» (Untrue). They still will not return phone calls.
Daniel has refused to remedy the situation. He would call me on the phone and appease me during the move. Then he would call the movers and appease them (I overheard conversations of his with them). He lied about sending 2 trucks and 6 men. We had a legal deadline to be out of our house by 1 PM the 2^nd day, which Daniel knew. Desert Moving failed so miserably that we didn’t leave the house until after 5 PM the second day. New owners were being kept at bay. We still had to load our cars to the gills to get everything out. Now have damages, &no repairs.
And, just in case you think I’m a serial griper, we’ve a long, long list of witnesses — 2 housekeepers, realtor, service persons, neighbors, and storage facility manager.