Von Maur

This feels like a quiet haven in the otherwise chaos of Castleton Mall. Every time we have been inside, it is nearly empty. I think this store would be better suited inside the Fashion Mall at Keystone. I went there to find a bra. The woman working was very helpful, measuring me and providing several options. I was surprised they really had a limited selection of lingerie. The bra that I purchased was $ 68 (thank goodness for the gift card I had!). This is pretty expensive even for a high end bra. I would love to shop here more, but the prices are just so exorbitant. The ambiance is lovely though. They have live piano music and several nice quality couches and chairs in their lobby area.
service — 5 stars
selection — 3 stars
price — 2 stars

Von Maur is easily my favorite shop within the Castleton Mall. It’s a fairly large location with a great selection of products. Every time I find myself browsing the shoe department, I am greeted by a friendly sales associate that is helpful without being aggressive. Recently when buying a new pair of Hunter rain boots I couldn’t decide on a style or color and the sales girl who was assisting me probably brought out around 15 different pairs for me to try on until I decided on which ones I wanted. It’s always a pleasant experience because Von Maur has a beautiful grand piano in the center of the store and a pianist playing throughout the day. It’s such a welcomed change after walking through the mall and being subjected to listening to the same song that you’ve heard on the radio 3 times while driving to the mall. One of my first shopping excursions at this store was a few years back, I was looking for a dress for a party I was attending and after browsing the sales rack, I stumbled upon this cute sequin a line dress. The only problem was several sequins were noticeably missing. I took the dress up to the counter and asked the associate if this was the only dress in this style that she had. Knowing it was on sale I knew it was a long shot. She confirmed that it was the only dress at this location that they had but could check to see if another store had the dress in my size. After calling around, there were no stores in the area with this dress, but what happened next was truly amazing. One of their locations had the dress in New York but was also missing sequins. After retrieving her manager, they called their seamstress and offered to repair the dress by taking sequins off of one of the dresses and adding them to the other to replace the missing sequins and ship it to my house when it was finished, free of charge. It was delivered with a thank you card to my house within a week. The dress was only around $ 30 and for the level of service I received, it is something I have never forgotten. And lastly, Desiree at the Lancôme counter is awesome! I was browsing some products this past weekend and without the usual sales tactics of pressuring you into buying products she simply explained what they had to offer and let me try a host of products before I decided on what I wanted. Added bonus, they have promotions fairly regularly that offer a gift with purchase. It’s a great way to sample products before committing. I’ve always had really positive experiences at Von Maur and will continue to be a loyal customer.
pro tip — free shipping on all online orders

Came here because my wife wanted me to buy a suit. I’m a weight lifter so it’s always difficult for me to buy clothes off the rack. The sales person I had was great. Helped me find a suit and their tailors did an amazing job of making look almost as good as a custom fit For about 400 plus.
I’d definitely come back!

I love the goods, but the service leaves a lot to be desired.
The service at Nordstrom and Sax Fifth Avenue is on a completely different level and since Von Maur apparently aspires to be of that echelon, they better step up their game and stop hiring high school kids with little or no retail experience.
I’ve had the same experience at both local stores.

Really terrible customer service in the shoes department. I needed to buy a pair of shoes for my brother for a wedding. I picked out a pair and asked for the right size. I had my boyfriend tried it on to make sure it would fit. I then stood in line and was ready to pay. One of the male associates came out of the back and totally ignore the fact I was standing in line. He went around to check on all the customers on the floor while I stood right in front of the register with my wallet out. He finally came back to the register, and I thought finally I can get out of here. WRONG! He greeted an older lady behind me, and the lady just stepped right in front of me. WOW… REALLY?!? He did not offer any apologies for my wait and rung up that lady. I didn’t mind the wait but the fact that he didn’t even acknowledge me was plain rude and disrespectful. Should have gone to Nordstrom instead.

Cleanest restrooms in the mall!

This place has up scale merchandise. Very similar to Nordstrom. Smaller than Nordstrom but similar in customer service.

I love Von Maur. I’ve shopped there a few times to buy Diesel jeans and cool looking tops. Even bought a new messenger bag at the location in Greenwood. I like the fact that Von Maur carries brands that Macy’s does not. Macy’s needs to step up a bit.

I’m definitely not in need of «labels,» nor do I wear mens’ clothes, so maybe that’s why I love Von Maur. Every time I go to Castleton mall, I also swing through here to ogle at the shoes. Oh. my. God, the shoes. They have a very nice selection of high heels/​dress shoes, some of which are quite unique. Near the entrance to the mall itself, there’s a section of beautiful gowns which I could never afford and have no reason to wear but always drool over anyway.
The «junior» section (I guess; I don’t really know what else to call it) is replete with prom dresses for which I certainly am too old and cute everyday dresses for which I am not. It can be hard to find age-​appropriate clothing when you’re in your 20s, as a lot of stuff is either too teeny-​bopperish or too staid. But there can be good finds in this store.
The lingerie department is rather boring, in my experience, but there are cute hats and purses to be had over by the piano. Bonus points to them also for hiring a live pianist most days.

I’ll second Sarah A’s opinion of Von Maur. I usually don’t go there because the whole piano-​playing atmosphere feels a little hoighty-​toighty to me. And, being the self-​proclaimed cheapskate that I am, I think I can usually find the same stuff elsewhere at a better price. However, I had to go to the mall a few days ago for some finishing touches for my Halloween costume and happened to park outside of Von Maur, so I had a gander at several of their departments whilst walking through the store to get into, and out of, the mall.
Like Sarah A, I too was very wooed by their shoe department– a great selection of cute and trendy shoes. I didn’t take the time to try on or buy anything, but I wanted to. I stopped by the perfume counter because I noticed Gwen Stefani’s new Harajuku Lovers perfume collection on display. I was able to smell all the different scents and several other perfumes without getting bombarded by pushy salespeople. I usually avoid perfume counters altogether because I don’t want to deal with them. Thank you, Von Maur perfume counter ladies for not harassing me and giving me the opportunity to smell that delicious new line of perfume!
I liked the junior’s department. I’m 25 and found several items that I would wear — there wasn’t a plethora of teeny-​bopper crap. It might be a function of our tanking economy, but there were quite a few racks of really cute, not dated, clearance-​sale clothing and accessories. There were some really fun, casual dresses and tops. I ended up walking out with three costume jewelry necklaces and one shirt, and only spent a smidge over $ 20! Plus, the sales girl was really friendly and helpful.
I’m glad I took the time to check out Von Maur — it changed my impression of the place and I took home some great finds!

It’s no Nordstrom.
I received no help, the men’s section was small and dated. If you are in need of «Labels» I suggest going elsewhere. By «elsewhere» I mean another mall.