Tire Barn

The time had finally come when I needed to replace not one, but all four tires on my car. I put this expense off as long as possible, but finally gave in when the forecast showed that we weren’t yet out of the snowy woods of winter.
Previously, I had gotten my two front tires replaced at the Tire Barn in Castleton. Said tires were well worn down and cracking along the side wall with 25k miles left on the warranty. I was really hoping that I would be able to get some type of credit toward their replacement, so I chose to stay with Tire Barn.
I called on Tuesday to set up my appointment for 4:30 on Thursday. When I arrived promptly at 4:15 on Thursday, I overheard the words «one hour, forty minute wait» being thrown around and was then told that my appointment had been made for 2:30. No, Tire Barn Employee, there’s no way I made this appointment during my workday. Luckily, he accepted their mistake and got me in immediately, informing me that I should be in and out in about 45 minutes.
I decided to sit in the lobby, but quickly changed my mind as blinding hot sunlight shines through that window something fierce in the afternoon. If I’d only brought a magnifying glass and craft supplies, I could have made some really neat wood burnings while I waited.
After about 15 minutes, I decided to stroll across the parking lot to neighboring Big Lots to kill some time. I managed to arrive back at Tire Barn just as they were pulling my car into the parking lot! Perfect timing!
I wait at the counter only to be told that I now had to wait for them to pull my vehicle onto the alignment rack. This took an additional 45 minutes from beginning to end.
I was disappointed to learn that even though I had my previous Tire Barn paperwork, and even though I hadn’t reached the 75k mile warranty on my last set of tires, no type of discount could be applied.
Overall, the employees here are extremely friendly, and it’s pretty obvious they don’t hate their jobs — more than once I heard one of the guys singing at the top of his longs in the garage. However, they were completely packed the entire time I was there (they do good business), and unfortunately it looks like it doesn’t matter if you make an appointment, as it might get lost and not save you any time at all.
I would probably do business here again, but only if I prearranged for someone to pick me up and drop me off to save me from the boredom and noxious rubber fumes of the showroom.

Always always a positive experience at this Tire Barn. I had grown to distrust chain car repair shops for obvious reasons, but they are SO honest, friendly and fast here. Not enough good things to say about them!

Fast, clean, courteous, reasonably priced. Only reason I deducted a star is because the parking lot has potholes you could easily lose your brand new tires in, or cause you to have to replace tires that were not previously in need of replacing. FIX THE CRATERS IN THE PARKING LOT.