The Silver Center Event Hall

This place is just awful. I am still in awe at the blatant unprofessional-​ism of the lead staff at this facility. On Friday I arrived around 5:45p to help set up for a friends b’day party. It was extremely cold in the building. The event was slated to start at 7, so when we noticed that the room was still not warming up, we became greatly concerned. One of the party organizers repeatedly attempted to contact the owner to try to rectify the problem. The guest begin to arrive and the room is still cold. When I checked the thermostat it read 55 degrees. The party begins, guests arrive, and the situation is still not rectified. To make matters worse, one of the birthday girls is wheelchair bound and has severe health issues including issues with her respiratory system. It was so cold in the building that she could not enter it. She had to remain in her heated van until we could get her bundled up enough to enter the building. What an awful way to spend part of your birthday celebration. Things continued to fall apart. There were issues with the sound. The poor security guard had to come up to assist. Additionally every time the photographer took a photo using his flash, the lights flickered. After awhile it because incredibly annoying.
I will say that I appreciate the security guard, Nick, for taking the time to apologize for these issues and assisting when he was able. He was not responsible for these problems. It was even more appalling to learn that the on-​site manager sat in her office and did not appear once to my knowledge to help troubleshoot. Another friend spent most of the night trying to reach the owner. This night was supposed to be a special night for a dear friend, but it was marred by the gross negligence of the facility.
I would highly recommend NOT using this facility. I understand technical issues, but there lack of care and inability to troubleshoot is concerning. People book events at facilities such as this because they want to enjoy a truly special and magical evening that will create memories that last a life time. This facility can’t seem to respect that basic fundamental value of event planning. This is truly a shame!