Qdoba Mexican Grill

Absolutely horrible service! Ordered online, so I spelled out what I wanted EXACTLY. Found out when I got home that they screwed the whole thing up. Had to drive back to get the food remade, but they wouldn’t refund my money. Really? I had to be inconvenienced of time and gas to have you remake food that you messed up. Won’t be back.

Ordered my dinner on 40 minutes ago. 20 minutes ago they said my order would be ready in 15 minutes. Manager didn’t even have the motivation to bring it out himself. Great employees, great food, lousy manager.

I go here at least twice a week. I love this place, sometimes portions very but all in all it’s great! They are always very clean, everyone is nice and they keep the line moving. Also it’s great if you have a score card. For every 10 entrées you get one free! I’ve been going to this location for years and it’s been great the whole time. If you do have an issue they will handle with no problem. Great place to eat, easy parking in and out!

I was double charged and basically now I feel ripped off because they will not refund my money. I called and went in with my phone to show them my bank activity. This happened Monday, I’m writing this Friday. The «manager» if you will, said I have to bring in a paper bank statement. Really? He said it was probably the banks fault. Cmon! It’s for $ 9.16. It’s not going to make or break me, but it’s the principle! This isn’t worth the hassle. I will not be back and will spread the word though. Shady and fakea$$ Mexican food anyways.

The food is usually very good, and some employees are nice but we consistently have trouble with a woman that works the cheese and salsa station. My fiancée asks for extra cheese but she puts on the same amount of cheese on both burritos, we’ve finally had to resort to stopping her and demanding that she actually put extra cheese on the burrito if they intend on charging us for it. It may be a serious first world problem, but it happens over and over again, and only with this one employee. I’m to the point that if we see her working we may turn around and go to mcalisters instead. We are here at least twice a month, though we used to go every week.

Ok. Qdoba is a not-​so-​guilty pleasure of mine. I probably go here 4 times a month. Well I know I go here that often. It’s absurd, I know.
Up until two weeks or so ago this would have been an easy 4.55 star location. Here’s the story…
I often order a «naked burrito» in a taco salad shell, which sounds weird, but it’s really just a taco salad with no lettuce. It’s not a big deal. However, on my last visit there was a problem. The woman behind the counter refused to do this for me. I politely asked if I could pay extra for the shell, but she ignored me and slopped some beans and rice in a bowl. I got her attention and asked again if I could pay extra for a shell and carry it out in a separate sack, but she STILL refused. Yikes. Eventually I just said I’ll go elsewhere and she reluctantly tossed the first attempt into a salad shell and walked away. Another worker took care of me from here and everything was peachy keen.
I’ll be honest, I haven’t been back since and I would normally have been in a few times. I’m too scared to try it!
Qdoba, if you’re listening… please let me pay you more money for a taco salad shell and don’t get crazy on me!

Naked burrito, chips and queso and a truly fun staff that makes every visit like a trip to your own kitchen!!!

I try not to be prejudiced, but my heart sinks when I see a row of white faces behind the counter at my Qdoba. First, there is a tinge of sadness that the super smiley Hispanic dude isn’t there to laugh at my wife’s creative black beans & BBQ sauce quesadillas. Then there is a sinking feeling because I know that one of those honkies is going to figure out a way to fuck my shit up. Seriously, the ability to roll a warm tortilla around a pile of meat and vegetables can’t be an inherited trait, can it? The staff is uniformly friendly so I can’t really get loud with them, it’s just baffling how much the food quality varies depending on who is on the make line here.