Pizza Hut

We visited this location with a group of 11 people 20 minutes prior to closing. We checked to make sure it wouldn’t be a problem so close to closing. We got a double thumbs up from Chris the waiter. His service was thru the roof!!! We didn’t feel rushed, we were made to feel at home. The food was awesome! He took our orders by memory, no notes, and not one wrong item!!!

The quality today of the pizza was great, everything was fresh. There salad bar was surprising great also. Service was great, drink never ran out and she was always asking if we needed anything. The only reason I’m leaving 4 stars is because it can be hit or miss. Today was a hit!

Pizza Hut wasn’t exactly what I had in mind when I stopped on the Southside of Indianapolis to run an errand this afternoon.
This is an older Pizza Hut with the traditional «hut» shaped restaurant and comfortable dine-​in options. I was hoping that a buffet option would be available, but I was running late and there was no such option.
I will admit that prior to writing my review, I read through the other reviews and am a bit surprised to see negative comments regarding staff as it’s the staff that have largely motivated my writing this review.
When I arrived, I was pleased to see two signs identifying accessible parking spots including one specifically designating it as van accessible. There was an obvious effort to have created a curb cut and it would easily meet ADA requirements. I entered the restaurant and immediately arrived at a «Please wait to be seated» sign. Being in a wheelchair, I laughed.
I was escorted to a table and ordered my usual unsweetened iced tea. I checked out a menu, but noted that there wasn’t really anything that screamed out being a lunch item. I asked the server and was told about a personal pan pizza special — up to 3 toppings and 3 breadsticks for just under $ 5.00. I wasn’t told that the drink was included, but this would later prove to be the case.
The food was typical Pizza Hut food. If you like Pizza Hut, you’d like it. If you don’t, then you won’t. I found it to be fresh and tasty. The breadsticks came with marinara sauce.
While I was sitting there, I saw a gentleman come in and ask for a manager. This person had an obvious disability, but it didn’t seem like he had a complaint of any type. The exact nature of his disability wasn’t readily apparent, but it included a communication challenge that made it difficult to understand him if you weren’t listening. I will admit that when I first heard the manager on duty, I thought he sounded just a touch dismissive. I was quickly proven wrong.
I sat and listened as this manager patiently chatted with this man, who I caught on had worked at another Pizza Hut washing dishes and was trying to find a job after that location had closed. This manager directed the conversation well, was patient, gave legitimate feedback, and was at least somewhat knowledgeable of disability as I heard him talking about potentially calling the person who needed to be reached by using a TTY. In short, I was impressed.
My own service was attentive and professional. I was offered a refill of iced tea, though they did bring out sweet tea instead of unsweet. They offered to replace it, but I decided to accept it.
For less than $ 6, I had a good meal and time to relax. Additionally, I got to experience someone in supervision (I don’t think he was the actual manager and I heard him direct this person to the hiring manager) who was patient, kind, and helpful even when the communication was challenging. One of my core values with my writings is «Did I feel better at the end than at the beginning?»
In this case, I definitely did.

Absolute WORST Pizza Hut I’ve ever been to. Staff was rude and dismissive from the minute I got there. I arrived at 8 pm, they close at 9 pm and were already taking down the salad bar. I asked the waitress if I could have the salad bar and I was told no. I then asked what beer they have on tap and she said no one there had their liquor license. Really? Not one person at a place that sells beer & wine has a liquor license? I have no doubt she was lying to me for whatever reason.
I’ll be living off the commission of selling snow blowers in hell before I ever go back to that dump.

Stopped here today to pick up three large pizzas to bring to a business lunch. The staff was very friendly, offering to help me bring the food to the car and providing cups and plates at no charge for me to serve my guests. All in all, it was a pleasant experience.
BOTTOM LINE: Typical Pizza Hut food with an awesome staff at this location.