Pete’s Service Center

I took my Infiniti M56’there to have my brakes updated and my calipers repainted. They assisted me with finding a sportier brake rotor and explained the caliper rebuild in great detail. Eric was great with providing pictures of the job and the price was fair considering the vehicle type and the attention to detail I was looking for. Will absolutely do business with them again.

Had a wonderful time at Petes. As a woman we all know that we get taken advantage of. My suv needed many repairs and I felt like I was in great hands talking to Eric and his repair man Travis. With all of my «silly» questions they were able to explain what needed to be fixed and what I could wait on. All in all I have my car back and running in a short amount of time thanks to the guys at Petes!

I used to think bad reviews were the realm of crackpots but I now know better. I first took my car here about 6 months ago and they quoted me $ 6000 for a trans job. They were very reluctant to tell me specific details as to what was wrong and how to fix it. Seth was actually quite rude about the whole ordeal. After using every persuasive technique short of water boarding I finally got enough info so I could call around and see if this was a fair price. Needless to say it was not. You get 2 opinions from doctors and I’m a firm believer you get 2 from mechanics as well. I was quoted $ 2000 by another mechanic. When I told Seth about this and asked him to button up the car for the tow truck… I magically received a call from a different person who was far easier to talk to and deal with. He gave me a price of $ 2500 and I settled on that because towing it was gonna cost money as well and my car was already there so I said to heck with it. I received my diagnostic list upon picking up my car and it had a small list of electrical issues that they said they could fix for cheap. Fast forward to the now and I took my car in for these «small issues»…3 days later. Yes it took 3 days for the always necessary diagnostic test for $ 100. Seth informs me of a laundry list of crucial items worth a total of $ 9000! Including a «loose drivetrain» that they would’ve had to deal with when working on my transmission the first time. So my drivetrain has went completely «loose» and «dangerous to drive» all in a matter of 6 months when they were the last ones to even touch it? Now the «small» sensor job I was previously quoted $ 500 on was magically transformed to $ 2000. Seth wasn’t very helpful to mention that my exhaust was loose at the catalytic converter and would cost $ 600 to fix. I said no thank you. I’d like my keys now and I’ll never be back to this place. The diagnostics test was $ 250 dollars instead of the $ 100 I was initially told. I had to pay it since they did have my keys and I’d gladly pay an extra $ 100 to cut ties with this shady establishment. BTW I went to Ralph’s muffler on 16^th street and paid $ 150 dollars for the exhaust fix and it purrs like a kitten now. Big difference between $ 600 and $ 150. I looked past the bad reviews due to its ideal location in the heart of broadripple but you best pay attention because they are true and they also seem to disappear off of Unilocal.Take your car to another mechanic. These guys are preying off of people who don’t know better and have the money to simply throw away. They are often dismissive, sometimes rude and always deceitful. I’m very disappointed and Pete’s should do better.

These guys must be paying Unilocal to delete bad reviews. Just a few months ago they had a 2 star review average. I’ve reviewed this company twice already and every time I come back, it’s magically gone, replaced by positive reviews from people who probably work there.
These people are crooks. They take your business, hold you hostage with fear tactics and try and force you to get something «fixed» that wasn’t even an issue before you went to the shop. And they charge you an arm and a leg for it. Staff is rude (and a bunch of liars), mechanics often don’t repair vehicles correctly on first try. They claim that they record all of their repairs, but when you actually ask to see the video, they come up with awful excuses and refuse to show said «recording»
Don’t waste your money here. These are not honest people

Had a problem with a past issue. The problem was resolved and I have to give them accolades for going above and beyond.

Pete’s has done a number of small jobs on our Volvo & one on our Honda. They have always been professional & respectful to my wife & I. They do good work at a reasonable price. We will continue to use Pete’s.

Pete’s has always taken great care of our cars. They even added in shoulder belts to our Vanagon camper! We own German and Japanese cars and they have been able to keep them in tip top shape at a reasonable price.

Really the last of a dying breed, mechanics who are more than parts replacers. Mechanics with diagnostic skills and reasonable rates.

Great guys, great service, reasonable prices. Brakes went bad in Jaguar X-​Type and work was done at reasonable coast. I was also recommended a battery as my tested bad and I was not paying attention to rough starts. Battery was replaced and car starts like a clock. Definitely coming back in case something happens. Got to love people who go above and beyond.

I have had terrific experiences both times when I took my BMW 528i to Pete’s. The first time was in late July when I needed my front control arms replaced along with some break work. The cost was reasonable and I felt the quality of work was outstanding. The second most recent visit was necessitated by a blown tire. I was driving down meridian and a tour bus cut over into my lane and I blew out my right rear tire jumping a curve to miss the bus. It just so happened I was near Petes when this happened. I attempted to change my own tire but the stock BMW jack was trashed. So on a whim I called Petes for help. They sent Travis over in 10 minutes with a jack and he had my tire replaced in no time and then he had me bring my car back to the shop to make sure the spare was in good shape to drive. And they didn’t even charge me even though I asked them. You don’t get that level of customer service from big repair places like Dryer, which is why I will always be a loyal customer of Petes for years to come. Thanks again Eric and Travis for the outstanding customer service.
If you are a BMW owner and considering Pete’s for service, you won’t be disappointed this is a great place to take your vehicle!

Why can’t I give zero stars?
Someone recommended this place to me. Come to find out, they have since had issues with Pete’s and have taken their business elsewhere. I wish I would’ve read the reviews prior to taking my car here the second time. I had similar problems as what has been described in other reviews.
The first time I brought my VW in for a 60k mile tune up. Was quoted less than $ 200 over the phone. Next day they called me and said my car was ready so I went to pick it up. My bill was for over $ 400. When I asked what changed they said some stuff that I didn’t understand about «XX» needed replaced. I’m a pretty trusting person so I didn’t raise a huge fuss other than ask why they didn’t call me to authorize the service. They apologized profusely for that, so I figured I’d give them a second chance. HUGE MISTAKE.
I needed an oil change about 4 months after the above and I also got a half off coupon for AC service. It was the middle of summer and my AC seemed to be struggling a bit, so why not? Again quoted at less than $ 200 over the phone for both the AC and oil change. Next day they call me and said that the oil pan needed replaced. He said really it was just the plug, but they couldn’t just get the plug for this VW model, so they had to replace the whole pan. I should’ve asked to see it in person. Because I think the mechanic stripped the plug himself and then just said it «went bad». Just my opinion. I told him not to repair it because at this point I had read the Unilocal reviews and talked to TWO friends that have been abused by Pete’s in the past. They said they would make me sign a waiver to take it somewhere else so they wouldn’t be held liable for damages from their shop to another. I decided to just have them fix it, because at this point I thought they would purposely sabotage me and supposedly their work carries a 24 month warranty. So since they broke it, might as well have them fix it, you know? So, again they apologized and assured me this needed to be replaced. «Let us do it the right way» they said. I basically gave up at this point and let them do it.
I went in to pick up the car. No small talk. Paid $ 535. Drove it home and Eric from Pete’s called to tell me there was a puddle of oil underneath the car after I left and to bring it back. By the time I got the message they were closed so I had to bring it back the next day. I thought if I checked the oil spot in the morning, and it wasn’t too bad, I would take it somewhere else, but of course, there was a massive oil puddle below my car in the morning. Since there was a warranty and I was afraid to drive too far to a different mechanic (Pete’s is less than a mile from my home), I took it back. They «fixed it». It doesn’t leak anymore. But I gave them two chances, and they blew both of them. What should’ve cost $ 400, cost me $ 1000. That’s bogus and a complete joke. I urge everyone not to go there. They take advantage of the wealthy old people in the Meridian Kessler area and hope people don’t catch on. Stay away! They can’t handle the most basic maintenance! Oh but they did give me a $ 5 gift card to the coffee shop next door for the inconvenience, so there’s that. GTFOH.

Car wouldn’t start, took it to Pete’s. They hold it all weekend (as they’re only open Monday-​Saturday). They call us Monday, tell us it’s the starter. They replace it that day. The tow, diagnostic and starter came to $ 675. Way overquoted. It’s a late model Rav 4, not a vintage BMW.
We don’t want to tow the car to another shop, so we bite the bullet and let them get one over on us.
Tuesday, the very next day, not 20 hours after giving them nearly $ 700 and a getting a «full diagnostic» and clean bill of health the car refuses to start. They come out, take it back to their shop and are now claiming they need to «make adjustments». When pressed as to what manner of adjustments are needed, and why they weren’t made the first time, I was told that now it’s the battery that is dead.
Even if it doesn’t cost me another red cent, it already cost $ 150 too much. Now I’m considering taking the car to yet another auto repair place, just for peace of mind. You add to this the sexist comments my wife got when she brought the car in the first place (only a woman could break a Toyota, hur dur caveman BS) and this place won’t be seeing another vehicle of mine.
You’re supposed to leave these places feeling as though you’ve a reliable ride once again. Not my experience.
I will say this though, at least they’ll smile while f@#$ing you, and that’s not nothing!
EDIT: Was contacted by Eric, who called my wife a liar (by claiming he leapt to her defense, he didn’t) and told me he was happy with the job they did. I’m glad that he thinks charging $ 120 for a «full diagnostic» in which you don’t check the battery is good work. What a joke. If he spent half the energy doing his job that he did responding to negative reviews, his chop shop wouldn’t be at 2.5 stars.
To add insult to injury, I finally get a working car from them, and have a flat tire this morning. The cause? An automotive bolt lodged in the back passenger tire. Out another $ 100 because of this fly by night, amateur hour chop shop. Avoid like the plague. Hands down, least professional auto service I’ve ever had the displeasure of giving money.

Took my Audi in for an oil change. When I got it back I parked it overnight and by the next day most of the oil was on the floor of my garage. Took it back and they told me about problems with diesel Audi turbo charger gaskets blowing and leaking oil … or… it may have possibly been the oil drain plug was not screwed in properly. Added dye to spot where the leak was coming from and put new oil in — charged me for this re-​do — no more leaks — no blown gasket — just incompetent execution of the most basic car maintenance.

This is the best place ever to take your car! I have a mitsubishi mirage 2001 and a Honda Accord 2009. In the last four years, they have done an amazing work with my older car at a very reasonable price. Eric and his coworkers are not only friendly but very professional: they care about not only t he car but about you. You will receive the best personal service. Here is one example: i need liquid for that car, and took it to Petes. Eric saw it right away and added the liquid for free, just in 5 minutes. Also, after buying my Honda, I took it there for mechanical inspections and oil change. Not only did they do all of this after having gone with me through the car since i had issues with the body work done before i bought it. He signaled each and every thing that needed work and also recommended me a place to change my tires. Upon getting my car, i told them the battery of the keyless car wasnt working properly, Eric himself went to SUllivans and bought me another batter while Richard replaced it since he is an expert in Hondas having worked for HOnda for almost 20 years… These guys have time for you (which is significantly important in these days) and they will explain to you every single detail of the car. They care about you and they are focused on providing a honest, familiar environment. These are just a few reasons why i strongly recommend Petes service. Best place ever and I am glad that for these past 4 years and in the future, I have a great mechanic i can always rely on, in the city.

My heater core went out on my 2007 BMW 328i which requires quite a bit of dis-​assembly in order to access. They did a bang-​up job, plus they gave me a ride to work after I dropped it off. I’ve work with several repair shops that specialized in imports on the north side of Indy (including Dreyer Reinbold) and I would definitely recommend Pete’s.

–after service was completed they charged me $ 10 for fuel to drive the car around. Also, a 7% supplies charge!
–First off, i remember looking at the gauge while driving there and there was a quarter tank (no need for more fuel), the guy gave me a old looking receipt with the day’s before date. i showed him and he said «oh ok» and rummaged in a bag and pulled out one with today’s date. I just had a WTF look on my face and paid the stupid ten bucks. when i left there was less than quarter tank…
–I had my BMW aligned by them. I installed all new suspension components myself. I know there is nothing needed but the machine and the tools they already have and will continue to have to do the alignment. so i asked what supplies could have costs $ 7.14? He said «everywhere charges this, it is for supplies to do the job.» I said «isnt that what should be included in with the 100 dollars you are charging me?» I paid the stupid $ 7.14…
— to my surprise the car drove GREAT, i assume those extra charges give them the motivation to do their job correctly and timely i might add.
— the good with them is that they did my alignment the next day and had it done by 3pm.
–If you take your car there, bring it there with a full tank of fuel and ask what supplies will need to be used to do the job that will only be used this one time!

I took my Saab to Pete’s Service Center today. I recently discovered that my A/​C unit stopped working. Its been fine in the past, but since the temperature is heating up out there, I wanted to get this figured out. I knew it could be a number of things, but the first and most likely problem is simply a blown fuse in my car. I explained that to the rep at Pete’s and he said they’d take a look. When they looked they told me the compressor isn’t working at all, and that to hook it up to their equipment and test it and put freon in it should it be low would cost $ 250. I would have thought that was reasonable, except that I had already spoken with Saab of Fishers, and they said it was $ 125 – 150 for the exact same service. So I told Pete’s not to perform that service. Essentially they have awful pricing and I didn’t really trust them.
Go elsewhere!