Ossip Optometry – Broad Ripple

The staff was friendly and helpful. Tech and doctor both seemed extremely knowledgeable and qualified. They took extra time to explain some issues I might run into with eyes as bad as mine, even though I don’t have symptoms of them yet. Prices on the eyewear are higher than at the discount places, so go in expecting to pay a premium for the selection and service you get.

Let me start by saying the staff is very nice. I started my visit by waiting in the lobby for about 15 – 20 minutes before being taken back by the tech for my exams. Then I waited over an hour in the room waiting for the Dr. I was about to walk out and just leave. But my biggest gripe is all the hidden fees. My insurance didn’t even seem to be worth it. I’ve been wearing contacts for the past 13 years. Why do I need a «contact consultation»? Ended dishing out about $ 130 out of pocket. Then when I wanted order my contacts they required a follow-​up visit. I’m supposed to get 15% any additional balance over my $ 130 allowance for contacts through my insurance but they told me that’s only off regular contacts and not disposable. Attempting to straighten this out with my insurance because my coverage states it otherwise. Very frustrated with all the money and time wasted. Although everyone there was nice I doubt I will be returning.

I have a pretty extensive history with Optometrists… multiple eye surgeries and a very complicated prescription. I have been to several other places in the past few years due to expense but, hey. you get what you pay for! Dr Hasty has given me the best service and an Rx that works for me! He tailors his Rx for the goals I have and really spends the time to get it right! Yes, you sometimes have to wait but good things come to those who do so patiently. I appreciate that they are not rushed when it is my turn! I appreciate them and their service!!!

I am been a customer for over 18 years.
Prices are not marked on anything in the storeroom. No online showroom. Be ready to negotiate like you are buying a used car. You’ll never now if you overpaid. Staff appears to be on commission because they are always pushing side sales. Be careful of your budget, the sales training here is aggressive.
Some Exam technology has never been updated. Staff’s computer system and patient reservation system is at best third world level, at least 10 years old. Make sure you have old style PC to make a reservation.
Reservations are overbooked and the business seems more interested in becoming a chain/​landlord; even one time bragging about how much income the ATM machine on Broad Ripple Avenue makes them
Always pushing a new product that is more cost Question the service and they clearly do not care to make it right. They will not refund without getting aggressive.
Only reason I come back is to support BR and the Shop Local Economy. Tough choice to make each time.

Ossip is the place I started going once I graduated from college. It’s expensive, sure, but I appreciate that you can’t find these kinds of spectacle frames in every mall eyeglass store.
They will spend hours with you finding just the right pair for your face.
The practice uses the latest technology for diagnosing and performing the check up and I’ve never had to be dialated and look creepy for the rest of the day.

Been a patient for over ten years. Last visit was so unpleasant. Technician that did initial screenings seemed inept and completely disinterested. Tech that adjusted my glasses seemed annoyed by the inconvenience. Time to move on.

Two complaints: This office does not respect your time. I waited in an exam room for 45 minutes without seeing anyone before someone came in. I watched all of
, read the news, and beat 2048 in the time it took for someone to come. (For reference, I’m just ok at 2048.)
Also, they are unclear with their pricing. The contact fitting fee is the biggest scam. I found out it wasn’t required when updating your prescription but someone in the office employee had me sign it. I also always opt out of the additional retinal scan. (Which they still do anyway.) A few times the tech and even the doctor said, «Now you opted for the retinal scan if I remember.» I would have to remind them each time that I didn’t. It was almost as if they were trying to sneak it by me.

I’ll try my best to be fair. After four visits, i’ve found that the staff is really nice and helpful. I came in for an exam, glasses and contacts. The Dr. kept trying to pressure me into getting the extra unnecessary eye exam even though i’d expressed I didn’t want to do it. They have an awesome, expensive selection of frames. The contact lens exam fee was $ 90. yikes. The Dr. gave me a pair of contacts to try at the lens exam, and to get my brand changed I had to go back in. I had an appointment at 4pm, which I left work early to get to, so you can imagine my frustration when I sat in the exam room for 45 minutes waiting for the Dr. Only when I opened the door and started to walk out did someone ask me if I needed something. When the Dr. came in she was obviously trying to make up for it and was really nice. I didn’t order contacts through them because I can get the same brand of contacts at Wal-​mart for $ 45 instead of $ 87, and they wouldn’t budge on the prices!
In a nutshell, I won’t be going back. There were too many hits and misses. The thing that comes to my mind and repeats most of the previous reviews is high cost and hidden fees.

Do NOT go here!!! Worst service ever!!! I don’t know why I keep trying to give them another chance, but they always let me down. On this most recent occasion, I reordered my year’s supply of daily contacts (I’m almost out) and waited over a week. After no call to let me know they’d arrived, I finally called to check myself, only to be told that my rx had expired and I’d have to come in for another appointment. No thank you! I wish I could give zero stars!

This is the most horrible experience ever. Can I just say I hate hidden fees and people who aren’t up front? In this day and age with all our options, it seriously chaps me when businesses try to cheat you with fees they do not tell you about.
My vision screening is covered by my insurance. I asked them to give me my contact prescription too, they charged me $ 95 extra dollars to get «comperehensive contact screening». What ever that entailed. The receptionists at the desk were not helpful did not know how to find my insurance and then gave me the wrong receipt.
I tried to tell the optometrist the different brands of contacts I have tried that were not good, he wasn’t even listening. Never going back again. Epic fail.

I’ve been going to Ossip for years. Yes, they aren’t the cheapest in town, but exams are thorough and eyewear selection is fresh and cool. Today I popped in because I had lost a nose-​pad insert from my glasses. An optician replaced it on the spot, no charge, and I was in and out in less than 5 minutes.

I LOVE Ossip, and I will tell you why.
I came to Ossip after 2 years’ worth of horrible experiences at not 1 but 2 Lens Crafters (check out my review for one — I didn’t have the energy to write the second). I had pretty much given up hope that contacts would even WORK for my eyes. But Dr. Smith at Ossip (love him) vowed to find contacts that would help me see ²⁰⁄₂₀. He apologized to me for being so obsessed by this task, but I was so grateful I seriously almost cried. His dedication amazed me — previous doctors just didn’t seem very interested in finding me a prescription that worked. Dr. Smith didn’t even care that he burned through several trial lenses to find me the right ones, but he eventually did, and now my vision with contacts is crystal clear.
So unlike other reviewers, I didn’t care at all about the cost. I just desperately wanted contacts that could help me see. And that’s what I got, so I’m ecstatic. Ossip does have more state-​of-​the-​art equipment than I’ve seen at other optometrists, so I feel confident that the extra cost is worth it. We’re talking about your EYES, people. This is where you pony up. You really trust Costco with your vision? Dr. Smith did, by the way, help me with costs — he found a coupon for my order, and helped me decide to apply my insurance to my contacts rather than glasses, since glasses are easy to get cheaply online (
,
).
I’m shocked by other review’s comments about customer service at Ossip. I have had nothing but amazing customer service. One time I arrived just after closing to pick up my contacts — I desperately needed new ones before traveling for awhile. They opened back up to give me my contacts, and were totally gracious about it. Another time, I goofed and showed up for an appointment a whole day too early. When they didn’t see my appointment, they squeezed me in and tried to save face for me — I had to pry to find out that it was my error, so they definitely respected that «the customer is always right» even though I was definitely wrong!
I highly recommend Ossip and plan to be a long-​time customer. It’s the best optometrist I’ve ever been to.

— Ossip has the best selection of frames that I have found in the city. They are on the high end of the price range… but they are the most current and stylish frames from the leading designers.
— The Broad Ripple location has a laid back friendly vibe.
— Dr. Greg Smith is great. I really feel like he cares about me and my eyes. A couple different times he advised me not to update my glasses because the changes weren’t worth the money to update to new lenses. Great guy and great doctor.
— Some of the opticians are better than others. Princess helped me pic out my first pair of glasses there and was very patient with me over a few different visits to find the right pair. She was great!
— The next year, I had a optician who wasn’t very helpful and was very pushy trying to get me to upgrade, etc. I gave her a terrible review on the post-​visit survey.

No doubt, it is expensive to get your eye exam here. But you know what, you get what you pay for: QUALITY. The customer service here is ON POINT. And the selection for eyewear is like NO OTHER.
Love Dr. Godfrey. Love the staff (Brad is awesome). Love my new contacts and my adorable new eyeglasses.
Yes, you can go elsewhere if you want. I can respect that. But I have no complaints about Ossip.

Still amazes me these folks are still in business with their predatory and scheming business practices… finally…some reviews from real people who actually insist on a business behaving reasonably… even if it requires what should be… unnecessary aggressiveness and actions.

I’m done with Ossip after today. They’re known to be among the most expensive in the city and from a customer service perspective they’re terrible.
I bought a pair of glasses at Costco 4 years ago. However, I had my most recent eye exam at Ossip. I called Ossip this morning and asked for my prescription to be faxed to Costco so I could get lenses replaced. They said they would and then 7 hours later when I went to Costco the prescription wasn’t there. I called Ossip and they told me that since the prescription was over a year old it had expired. Therefore, they decided not to send it. Did they call me to tell me about their decision? No.
The optometrist at Costco told me that Indiana State law is that vision prescriptions are good for 2 years unless there is a valid medical exception. I had to get shitty with Ossip to have them send the prescription. They passive aggressively circled «their» 1-​year expiration date on the prescription. Are they’re money grubbers? Yes.
Window shop Ossip for their designer frames, order them on-​line, go to Costco and get an eye exam for $ 49 bucks and have them put lenses in your on-​line purchase for $ 75. Problem solved. Genius? Yes.
Read the filtered reviews… lol. Avoid Ossip.

I actually walked out of this place today and chose not to see a doctor. The fees are silly. It is places like this that give doctors a bad name. The payment forms they want you to agree to are designed to make you think you have to have it all. Furthermore the ladies at the desk just tell you to check yes and sign. This is how people get taken advantage of. I am glad I have awesome parents who taught me how to read between the lines. An eye exam with insurance should not cost more than $ 250!

Scammers!!! I went in because of dry eyes and was told I needed reading glasses and tri-​focals and that I have an astigmatism.(I am 40 years old and last year at the Costco optometrist I had ²⁰⁄₂₀ vision). $ 900 later I could not see clearly out of the Ossip glasses. I went back 2 times to have the problem fixed. Then I got a second opinion somewhere else to find out I still have ²⁰⁄₂₀ vision and don“t need any glasses of any kindand iI don’t have an astigmatism! Luckily Ossip gave me a refund no questions asked.
What a scam!

If I could give Negative 5 stars then this would definitely be the place to be awarded such a prize.
I called them 3 weeks in advance to verify they took my insurance, and then scheduled an appointment.
So appointment day (today) comes and I show up, fill out the forms, and then notice the glaucoma test, which most doctors let you opt out of, well here its mandatory, which is NUTS… so to my chagrin I just signed it and was like, well whatever.
I go through the examination and tests with the technician and the Doctor. Then upon checking out the gal up front discovers they do not take my insurance and the exam would be $ 269.00. I nearly sh*t a gold brick right there in the lobby.
To say I was pissed would be the understatement of the century, I could go on and on about how I felt completely jaded by this sorry excuse of an optometrists office but it would boil your blood like it has done to mine.
If you are considering this place for your eye care, I would seriously reconsider, or at least learn from my mistake and ensure the person really checks your insurance and doesn’t just give you lip service.
I am incredibly disappointed in the dishonest business practices this place seems to be engaging in and would strongly advise against seeking medical care here…$ 269?

I have been a customer of Ossip’s since 1996 – until this month. Last year, I paid nearly $ 500.00 for my annual eye check and contacts (and that’s with Spectera Insurance). Ossip is a money-​making scam. The owners are multimillionaires and will find any possible reason to nickel-​and-​dime their customers. For example, last year, they made me pay $ 50.00 for them to take a photo of my retina by their super-​fancy machine. I didn’t want the test, but they pretty much threatened me and said without it, they wouldn’t be able to fit my contacts. What a lie. They also charge you big bucks for a «contact lens consultation.» RIP-​OFF.
I have also had glasses from Ossip. Ossip is the place for hip and expensive glasses. They have a great selection – I’ll give them that. What they don’t tell you is that it takes WEEKS to get your glasses made. They overcharge you for this as well.
On a positive note, the staff and doctors are all really nice. I’d be nice too if I made that kind of money.