Meineke Car Care Center

Extreme lack of knowledge from the staff. I have a vehicle that requires dexos oil and when I complained about the $ 70 oil change quote (I took it to Midas ½ mile down the road for $ 38) the manager proceeded to tell me to get the regular oil «it’s pretty much the same thing» what a joke. Thank you for helping me eliminate a provider when it comes time to service my vehicle. *Warning do not take your automobile to this Meineke. (I’m upset I have to even leave a 1 star rating but it’s required to leave a review.

DO NOT GO HERE!!!
Very disappointed! Needed a balancing on our jeep, within the hour, our check engine light came on! We just got a tune up from a family mechanic and he never disappoints. He did a full inspection, and all was fine. We know mieneke did something to our engine, but can’t prove it. Now stuck with repairs. Will NEVER return.

After going to multiple different mechanics throughout the years I am glad to have found one that finally makes me feel at ease.
The staff is so friendly it feels like the «Cheers» of the mechanic realm.
Tom the manager always remembers your face as soon as you walk in and makes you feel right at home.
I never feel like I’m getting taken advantage of price wise and the service is impeccable.
I recommended this location highly.

After being a loyal customer for over five years… they sure ‘did a number on me today’. I have used them for repairs/​maintenance of my last three vehicles. Took my 2013 CRV in for an oil change today. Well lo and behold, TODAY they tell me it requires synthetic oil «as recommended by Honda and the simple oil change they’ve always given me would NOW be $ 75.00. I couldn’t believe it… THEN the manager stated that if I wanted a regular oil change, I’d have to sign a waiver stating I was responsible if it ruined my engine. WHOA… I’ve gotten several oil changes there in the year and a half I’ve owned this vehicle… so asked them why they’d not ever told me that. The Manager blamed it on a former employee who was no longer there. But THIS manager is the one who always checked me in… and he’d never mentioned it.
All he kept saying is I’d need to sign the waiver to release them from responsibility. He was totally rude and it didn’t seem to bother him that the vehicle had only been serviced there and he’d never mentioned it before. I told him it didn’t sound right to me and I was going to check with Honda, took possession of my vehicle and left. Called a Service Manager at Honda as soon as I could. He could not believe it and stated that NONE of the CRVs required all synthetic oil… just a #20. When I told him what they were requiring me to sign… AND for $ 75, he just said… OMG. He agreed I’d probably been ripped off at this Car Center for a long time. I certainly intend to pursue this. I’ve never been treated so disrespectfully by Manager, Tom Likens… he was just a completely different person today. I had the first appointment of the day… no one else was there. I can’t imagine the manager’s attitude got any better as their day progressed. Bet they won’t be sending me a customer satisfaction form anytime soon.
Unfortunately, the review doesn’t allow me to give less than one star.

Two days before we got our vehicle repaired, we received a quote from this Meineke that our repair would be $ 250. The day we went to drop off our vehicle, we asked about one of the coupons found on Meineke’s own website and if it was valid and could be used. The customer representative we were talking with said that they would accept it when the bill was paid.
Later that day, when we went to pick up our vehicle, the bill we were handed (for the same repair) was $ 327.71.
In addition to the earlier misquote, when we handed the coupon, they declined it. This was a coupon that is found on Meineke’s own website and was assured to us that it would work at that store by one of that store’s own representatives.
At this point, the representative we were talking to, Tom Likens, began to angrily yell at me for trying to use a discount that his own store had deceived me about. He showed an utter lack of respect for me and screamed «Pay the bill!» at me. I don’t know how Meineke trains their employees and stores, but clearly they’re not doing a great job. This interaction was my biggest qualm with my visit. I was willing to talk about the coupon and misquote in a civil manner and work out this issue, Meineke was not. Everything about this interaction struck me as the stereotypical «shady» mechanic.
I don’t think it needs to be said, but I will not be using a Meineke Car Care Center again.

Avoid this place like the plague. Not only are they crooks, but they also don’t know what they are doing with uncommon cars.
I went in for simple front brake pads install on my Mazdaspeed3 which I do admit is more of a rare vehicle but its not a Ferrari or something. I would have done it myself if I had the time. They told me the rotors were too far gone and I’d have to replace them also. The price he quoted me for both Pads and Rotors was 350 which I thought was a good deal so I decided to go ahead and do that. The time quote was 1.5 hours. I came back after 1.5 hours and he walked up to me and said «I have some good news, the measuring stick we use to measure rotors was broken and you don’t actually need new ones» I was excited about that and asked what the new price for just pads would be and he said $ 260.
I don’t know if anyone reading this is experienced in auto part pricing, but pads are anywhere from 40 to 70 for economy pads which they use. High end performance pads are about 100 – 140 which they do not use. I asked why the price was 260 and he listed a whole bunch of things that make no sense like «labor for De-​Rusting the bolts» LOL… what?
I asked for my car back and he said that they have already started and they have to machine (shave down) my rotors to make the brake pads fit… WHAT!!! I told him that I never agreed to that and I want my car back immediately. They put the car back and gave it to me in which I proceed to drive away… once I applied pressure on my brakes I got a terrible shaking… clearly they warped my rotors when they shaved them down way too thin. I stopped at Firestone where they guy took my car for inspection and gasped when he saw the rotors. He says that the rotors on a mazdaspeed3 are performance «throw away» rotors and you should never machine them because they wont hold up. They should have known that.
At this point I am out more than double what I should have spent because of my own laziness for not wanting to do it myself, but more importantly because of the ignorant negligence of this Meineke Center. If it was more than $ 400 I would take them to small claims court over this.

Appreciating how silent my car is after a muffler appointment with the fellows here. They got me in on a SUNDAY!!! I so wanted to get this taken care of but work long hours during the week. So I was amazed when I called on Saturday and Tom quoted me costs, time and that they were available at an ideal time for me. I did comparison shopping and their bill was an excellent price for this repair. I will definitely go there again. They were professional, knowlegeable (answered all my questions) and priced right. Thanks.

I had never challenged a charge on my credit card before. I believe that if you got a bum deal, you pay for it and move on.
After three «repairs» to my A/​C and 800 bucks, I still had no working air. Of course, they also managed to damage the starter, burn wires, and cause an engine fire that ultimately led to my transmission going out a few months later.
With no resolution (and still no cold A/​C), I wanted to get my money back. But Tom told me that I was «full of sh – » and that I had to prove that they caused the issue. No problem, I gave him copies of what the Honda Certified mechanics wrote up the specifically blamed Meineke for the sloppy work which is what led to the problems. Still did not budge.
I went to Visa and told them that I have tried (over the course of several months) in good faith to come to a equitable settlement, had even proven that Meineke was at fault, and showed them repair bill after repair bill blaming their shoddy work. I won the chargeback because no one should ever have to put up with such incompetence or being cussed out over the phone.

I’ve used the northwest side Meineke at 3702 W. 86^th Street for a number of repairs, big and small — from AC coolant refills to engine rebuilds — for all of the family vehicles. The guys are good at diagnosing and repairing only what needs to be done.
I don’t write a lot of reviews, but Tom and the guys at this Meineke deserve a positive review. I’ll give them a strong recommendation and will keep going back there for service.