Macy’s

This review is for Yolanda in the purse section and Linda who was working at Sunglasses Hut. Both of them were very friendly, accommodating without being pushy. They answered all of my questions and made our shopping experience very pleasant. We purchased items from both locations because of their assistance.

***UPDATE***
The manager contacted me to have a free beauty consultation to make up for my experience. I wasn’t interested, but I changed my original 2 star rating to a 3 star rating because of this. I appreciated the gesture.
Warning this review is really long lol!
My review is mixed. I had both a really good and really bad experience here today. First, I came in to get a specific designer perfume/​deodorant. I found it pretty quickly and waited about 5 minutes for someone, anyone to acknowledge me. It never happened so I went looking for someone. I saw a woman working with someone else and she just ignored me. Finally, I saw a young lady working at a different counter and asked her if she could help me. She told me they work on commission at specific counters. I informed her no one was there to help me. She then told me that she must have went on lunch. Ummm okay?! So she then decided to help me but she was clearly annoyed. However, I see her greet other customers very warmly. I’m guessing if you’re not 60+ they’re not interested in helping you. Btw this is known as the «old people’s Macys» so maybe that’s why I didn’t receive good customer service. (Literally everything in the store is catered to the post menopause crowd. Which is cool for my old friends).
On the flip side. By this time I was super annoyed but I had some time to kill so I walked over to shoes. I see a woman working. She doesn’t speak. Ok, whatever. I keep looking around. Finally a really friendly Caucasian woman asked me if I needed any help. I was just browsing so I thanked her for asking & politely declined. What was interesting at this point was NONE of the African-​American employees spoke to me. Only the Caucasian ones which is interesting bc I am a 26 year old well dressed black woman. This is what bothered me the most. But I digress, I walked over to the finish line and ordered a pair of shoes. The two guys who helped me were SUPER friendly and I would only come back to this store for the finish line. They should be rewarded for the amazing customer service they provided today 10÷01÷15 4pm. Kudos to the finish line crew! As for the rest of the Macys staff I’ll stick to Nordstrom or Carsons. I won’t spend my money where I am ignored.

first off let me start this review by saying I do the majority of my shopping online. But they have free shipping with usually $ 100 spent. So if I’m not quite at 100 I’ll spend a little extra and if I need to I will return those few items that I don’t need. But let’s face it are usually one of keeping that stuff anyway, there’s some great deals if you are rewards member and or have the Macy’s American Express card. They have a lot of great deals in store as well, but you have to go in there pretty frequently to catch them I really hope this location stays in business.

This store is always extremely disorganized. I usually go to check out their sales. This time I was seeking a new bra. There was nobody anywhere in the bra section for at least five minutes. When the woman who was apparently assigned to the area appeared finally, she didn’t greet me or anything. I asked her for help and she sighed dramatically and tried to explain what color tags were what size instead of helping me look. After trying a few on I asked her if there were any in my size that had some push up quality instead of the separator kind and she was like «we’ll probably not that’s the perk of being a smaller size». I asked her which was the bathing suit section was and she said «over there (pointing) but we don’t have a very large plus size selection.» I AM A SIZE EIGHT WTF. She was so rude the whole time it was horrible.
Anyway I found a cute bathing suit there but… The service is horrible at this store. Consistently.

First time in this place. Friendly cashiers. Nice selection of clothes and product knowledge. Love this Macy’s will return soon.

I hate shopping. Actually, that’s not true. I love some kinds of shopping. Antiques. Kitchen gadgets. I hate clothes shopping. It’s just a hassle. Trying things on can be a real pain, especially in the winter months. If I have to go, Macy’s is a good choice for me. The variety usually means only a single stop to find whatever I’m looking for.
While this location does not have the variety that the Castleton location offers, I prefer the quieter atmosphere and more ample parking. Unfortunately, I think the treasured quiet atmosphere leads to less staff. I often find myself frustrated as I wander from department to department looking for assistance or the option to pay for my selections. I have on more than one occasion, opted to just leave rather than continue to hunt down an employee for assistance or wait in a line 5 or 6 deep as a single employee tries to be all things to all customers.
On a positive note, I look at this as the universe saving me some moola. If I needed whatever I’ve selected that bad, I’d go through the wait, right?

I have shopped here on and off through the years. Yes they may be slightly more expensive than most department stores but they do have some great deals throughout the year.
I have purchased items from the jewelry department, mens clothes, luggage, shoes. you name it and i get great service everywhere i go in this store.
I specifically like to point out the watch i bought here back in 2011. Over the past year and a half i have lost 80+ lbs and this watch i bought here was my favorite to wear all the time. I went in at leas 4 time to get links taken out. I was never charge, i was promptly helped with smiles and taken care of immediately.
When needed a new outfit for an event the gentleman in the mens clothing department spent a good 30 minutes with me helping me find everything i needed and made sure it all matched together.
If there is anyway you can save extra money the staff will find it for you and is always eager to help in anyway they can.
It may not be the biggest or have the most selection in town but its A+ for me. I will continue to come back here as long as i live in the neighborhood. I have had nothing but great service here.

This is a great location to pick up items off of a registry or ordered to store. Parking next to door, it is never packed. The staff was nice but I felt they were short handed. I was fourth in line on a Tuesday evening and there was only one associate to ring returns, exchanges, and answer questions. The store is small and selection is limited but that sometimes works to my advantage when trying to track down an item that has sold out at other locations. The store is extremely quiet.

Easy shopping. Close in parking and a store design that is easy to get in and out of and still find what was being hunted. I hate to shop and the staff were helpful in finding just what I wanted in record time. Remarkably good selection for a smaller store.

***This is a very clean Macy’s location with friendly service and some good deals and everyday prices; it is also a standalone location and not attached to or inside a mall; unfortunately, their men’s selection is very limited***
This Macy’s is located in a retail plaza with a Target and a movie theater. The retail plaza has its own huge and free parking lot.

After a recent revisit to this location, I agree with a fellow reviewer’s assessment that there is a limited availability of modern and stylish clothes for a female in the over-​13-​and-​under-​45 age bracket. I like fairly minimalistic, well-​made clothes in neutral colors, and felt like everything was bejeweled, cheap-​looking, ruffled and/​or brightly patterned at this store. The availability of tall styles is practically non-​existent, but this is a common theme at most department stores wherein petites get their own section, whilst us tall girls sulk from afar. I’d rather drive to Castleton Macy’s, even through the awful traffic, where the selection is more extensive.
This location’s employees are friendly, especially those assigned to the seemingly post-​apocalyptic clothing sections. The non-​clothing sections are fine, but again, the selection is more limited due to the smaller space.

Now I know why Macy’s are never standalones. This store is truly pitiful. The layout and ambiance is that of a Kohl’s or a TJ Maxx down to the weird arrangement of escalators throughout. Which is fine if you actually ARE a Kohl’s or a TJ Maxx. But Macy’s? Their makeup/​skincare counter section ended before I even knew I had passed through it. The organization of the floors doesn’t really feel natural and as a result, everything is really difficult to find. I came on a Saturday so I can’t speak to the crickets chirping or whatnot but it was still evident that this particular Macy’s gets much less love than its mall-​adjacent counterparts. I would head away from here and do your shopping at Target across the way instead.

It is very unusual to find a Macy’s that’s not part of a megamall. This one is a real gem for the Glendale area. It is just as well-​stocked and staffed as any other Macy’s. There is plenty of parking so you can get in and out very quickly.

I really do not know why this store is still open. Crickets actually do not make noise here because they do not want to be rude… and the only thing here making noise. Overall, the store is hit or miss. I mainly shop here because I am self sufficient and appreciate the lack of people.
Man… back when this was Glendale mall and it was L.S. Ayres, this was probably the nicest Ayres in the system. The entire first floor was menswear. Now it is less than half the first floor.
Their Nautica/​Tommy/​Polo sections are laughable in scope. However, since nobody under the age of 60 shops here, you actually might find a size and color of a decent shirt that the senior crowd would not select.
There is a better selection of colors of men’s business shirts than the Castleton Macy’s. Their tie selection is also very good. Their suit selection, on the other hand, is pretty bad in a bad way. There are no other colors other than blue or black, hardly any younger looks, and not much variety or number of suits. No adventure here.
The workers here, although kind and attentive, are obviously bored. On the rare occasion it is busy, they actually do not have enough staff to deal with it, and are obviously flustered by it.
If you looking for time to kill, don’t mind helping yourself, and like to stumble upon selection, this place is it, but don’t come to shop looking for something specific.

This Macy’s is tucked away in Glendale center and it is very convenient to have around. However, it does not carry anything for women in their twenties to thirties. They have a Juniors /​teen section… and then it goes straight to a mature woman’s wardrobe. I am rarely able to find something to wear here.
The beauty department leaves something to be desired. I went there to buy a Marc Jacobs perfume and they were completely sold out. The other perfume selections were paltry and I had to leave empty handed.
Next, I found a pair of Nike running shoes I loved and wanted to get them in my size to purchase them. I waited around for 5 minutes… No sales associates in the shoe section. I waited another few minutes, and walked to the purses and make up section and could not seem to locate any one to assist me either. I waited again for another 5 — 10 minutes. I put the shoe back and left without making the purchase. Such a sad story.
The men’s department seems well stocked however and whenever my boyfriend and I come here for him, he will always find something to buy.

Went in looking for some roman shades/​blinds and was told they did not sell any kind of blinds because they didn’t sell well. The woman that I spoke with at first didn’t even work in that dept. and I was kind of in disbelief so I ventured off to see it for my own eyes. And sure enough, no window treatments of any kind to be found. But, I didn’t write this review to talk about what I didn’t find, but rather how friendly every employee was at Macy’s. I think five or six employees actually said hello to me and asked how I was doing… I was in shock. I have never had that kind of treatment before at any establishment let alone a department store. I thought I was in the Twilight Zone! So, my advice to fellow Unilocalers is: if you had a bad day, and your boss was yelling at you; your husband said you didn’t look good in that new dress; your kids are being ungrateful brats; do yourself a favor and just walk around the Macy’s @ Glendale Mall and I’m willing to bet the employees will make you feel better about your crappy day.

I am not really sure how this store stays open. It is always so deathly quiet in here. Staff is generally friendly, and it is much easier to get in and out of then the mall locations.

for bedding, Jermaine S is Insane (ly) FABULOUS, he answered every question under the sun we threw at him (many the same several times) & wasn’t bothered when we switched it up in the end !
they say Martha is up in the middle of the night ironing her bed linen, i won’t be thanks to jermaine !!
but she could call me