Import Specialist

I had used these guys a couple of times in the past, and while they seemed over priced, they still managed to get the job done. Recently I called to get my brakes bled, as I had recently changed my own pads, and now they were spongy. Upon speaking with the person at the end of the line about what I needed done, he said «oh, you need to have the rotors changed when you change your brakes.» I asked if he was claiming that every time I changed my brakes, I’d have to change my rotors too? He stated yes, as which point I told him that was ludicrous. He then replied «since you know so fucking much, take your car elsewhere!» He then hung up. When I called back to speak to the manager, he stated that he was the manager. When I asked if it was standard practice to treat customers like shit, he simply hung up again. I can definitely say I won’t be back to this joke of a business.

Please read my review before going to this shop. My experience:
–Very rude and unprofessional –Poor management –Dirty shop –Missed appointments –Missed all my voice mails. I’m writing this review while my car is still at their shop so I can’t say how good their work is, but probably they are not good too because it’s the 4^th time I’m going there for same problem.
I found this shop through
and Unilocal.At first look I thought its scam, because the shop is located in a storage kind of area with no other shop around them. Customer service area is so dirty and there is no proper place for customers to wait.
First visit, I had service engine light on my car so I asked them to take a look. They charged me $ 100 for 10 minutes just to tell me what is wrong with car (basically plug diag and read faults). Seems like O2 sensor is not working so they ordered the part and their mechanic told me it only takes one hour to replace the part, but the boss charged for one and half hour labor. I asked the boss to put that $ 100 for quote in the bill because you worked on my car, but he started yelling «I don’t work for free…» overall I paid $ 235 labor just to change an O2 sensor on my second visit.
Third visit, after 3 weeks service engine light turned on again. I scheduled an appointment to figure out what’s wrong, it turned out that I have mixture faults and few more faults I never had on my car. They suspected maybe they didn’t tight the O2 sensor properly so there might be an air leak causing mixture faults. Then, I booked another appointment to drop the car another day overnight to fix the problem, but my plans change and I called them to reschedule another appointment to drop the car in morning and get it on the same day. Forth visit, I showed up on the morning of the appointment day and the mechanic didn’t even know I’m scheduled. Then, they told me they are busy and asked me to come another day or they might keep the car overnight. I complained about the situation because I would come another day if they just gave me a call, its 1 hour drive from my home West Lafayette to there. The boss started yelling and using F words and even asking me to leave. He’s logic was «you changed your appointments many time and I’m busy today. All you want to do is arguing, go find another shop… take you’re F****** car …»
After that I asked the mechanic to drop me at a Panera Bread so like I planned I wait for 6, 7 hours so they can work on my car. Right now I’m writing this review at Panera bread and I don’t know what kind of issue’s I will have with them today! However you judge my review yourself before going to Import Specialist.

I had a ton of stuff wrong with my car that Import Specialists was able to fix in a timely manner and for under half the cost it would have been if I got it done at the dealership. Nice guys, nice establishment, would recommend.

Had my car in for a 60K service plus sports suspension install. Bob and his crew did the job right, did the job well, and most importantly charged much less than what the local BMW dealer would have charged for the same service. The car is driving like new, and I would totally recommend Import Specialists to anyone with a BMW whose free factory service has expired and looking for a solid alternative.
The address on Unilocal is wrong: it’s 4373 W 96^th Street and not 4211 W 96^th St. They moved about 2 years ago.