Hertz Rent A Car

Bad experience all around. The employee acted like he knew nothing, he was completely unhelpful and knowledgeable about the vehicles. We had a reservation for 8am for a minivan. Yes, the price was a few hundred cheaper than other places for a holiday weekend, but you get what you pay for. While the van wasn’t ready for us yet I went to check it out while he was cleaning it to find out that the front tires were completely bald. I mean, not even street legal. The back tires were definitely worn, but not as bad as the back ones. But not safe. When I mentioned it to the employee, I said «didn’t you notice these tires?» he said, «Well I do now.» I asked if they were going to be replaced and he said, «not today.» He was going to rent us this completely unsafe minivan to drive from Indiana to North Carolina! When I said I didn’t want to use that one, he offered to give us a Traverse for the same price. Good deal, except that he didn’t know a single thing about that vehicle either, couldn’t tell me when the last time it was serviced. Seems they don’t take care of the vehicles they rent out at all! When i canceled the order (after he already ran our card) He didn’t give us any proof that it was canceled! Nothing, he just said we were good to go! Horrible business practice here… I don’t recommend to anyone!

Another hertz driver damaged my personal vehicle parked in their lot for a short term rental. The hertz employee told me to park there, another driver damaged my vehicle, the manager showed me the evidence that it was their vehicle (matching damage, paint colors, ride height and where it was parked), but a week later this manager suddenly no longer worked for the company. Penske/Hertz’s insurance took my claim info but now won’t return phone calls. Have been hung up on multiple times. Do not do business with Hertz or Penske ever.

WAY cheaper than the airport location… even the gas there is cheaper! The staff is friendly enough, but when I went to pick up my car on a Saturday morning, there was only one… YES ONE! car in the lot.
«It’s a what?» I say «Oh…I can’t drive a Buick.» They were very accommodating and gave me vouchers so I could get a more fuel efficient car from the airport location at the same price. I ended up in a Toyota Camry Hybrid for the week and loved the 40+ mpg!
Word to the wise: if you make an online reservation and it says «Nissan Sentra or similar” – call beforehand if you are hoping for your car to be on the more fuel-​efficient end of the spectrum. I used Priceline and got a huge discount.