Goodyear Auto Service Centers

I have been using this location for years as I live downtown and its conveniently close to home but after today I may be taking my business elsewhere. Had an 11am appointment for an oil change, dropped it off and walked to work only to find that it’s not ready at 3pm when I arrive; I was told it would only be an hour or two tops. Please don’t tell customers one things and when they show up for their vehicle it not be ready as told.

Been going there for years, and it was mostly ok, convenient location to my office, etc. Went in today and asked to order new snow tires to replace my old ones. I have an extra set of rims that I have snow tires on for winter — a common practice. Manager tried talking me into all season (which I already have on my other rims). I tried explaining and he said they don’t usually do snow tires. A surreal experience — a Tire shop that won’t sell snow tires. I walked out. Sadly this may have ended my 12 year relationship with the shop.

I had my vehicle towed there upon a friend’s recommendation when a ball joint broke. They did a wonderful job of getting it fixed and me off to work.

Goodyear service center in Castleton was the only place that I found that had the size of tires that I needed. Went there to buy my tires and get an oil change. They were incredibly slow and I started smelling burnt oil soon after I left the service center. My engine was relatively new and this was my first oil change. I was thinking that this was pretty inconvenient but mistakes happen. My oil filter was double gasketed and they did not offer me anything for my trouble. They don’t seem to have customer appreciation and the service is kind of poor.

To be fair, I love the guys at this particular location. They are always so polite, usually hysterical, and sincerely care about seeing to my needs with my vehicle. I must also mention that the price of an oil change here is one of the best I have found in the city and I have never had issues with my vehicle after their work is done (you would be surprised how often this has happened at other places!!)
However, Unilocalers I must be honest and say that time is a valuable thing in our fast moving society. As cheerful and helpful as these fine gentlemen are, you do have to set aside quite a bit of time for them to get to you. I usually stop in about 3pm on a workday, a time I would normally consider to be a slower time for them, and I have never been out in less than an hour and a half. Now this happens to work out well for me, as I often take a book with me wherever I go, but it has put me in a time crunch from time to time.
I would love to give these gentlemen a higher review if the wait wasn’t so bad. I would still urge Unilocalers to visit this location if you do find yourself having the time. They truly are quite helpful and make it a point to carefully look at your car and mention any potential threats as they work.

I was hesitant about coming here after reading the reviews but when my dad who has been coming here for 15+ years offered to foot the bill I couldn’t say no. The service was very friendly and not knowing much about cars the lights on the dash were off so I was happy. However when I left the lot I noticed a hard pull to the left. Took the car back and while waiting in the sitting area someone else came in to complain that their oil number/​light hadn’t been changed after service. Almost an hour later and still in the waiting room we were told they never aligned the front wheels just the back. After getting the car back I’m still noticing a pull to the left. Looks like after having my car there for 8 hours today I’ll be back tomorrow.

This place leaves me in a conundrum:
It’s quite close to my residence, doesn’t break the bank, but they are incredibly, almost astoundingly slow with their service.
As you may read in others’ reviews, this is not a «one-​off» criticism. For a simple oil change, with no one being serviced before my vehicle, it took over and hour to accomplish the simple things included in the price I paid.
The proximity and value for cost are appealing, but just be sure that you have an entire morning to spare when you take your car here for care.
Check out the other reviews and make the decision for yourself, as always!

First I scheduled an appointment and stated that I would be waiting for my car. When I got there, they assumed I was just leaving it; therefore, they were not prepared to complete my service immediately. Next, I needed my license plate taken off in addition to a simply oil change. When taking off my plate, they broke the screw, then informed me that it would be x amount of dollars to take it off now. Being a young female, I called me dad to get further advice, and after they saw I spoke with him, they decided not to charge me as much for taking my plate off. Already feeling taken advantage of, I was not willing to get a new tire that they suggested that I needed. Thank goodness I didn’t because I took my car to the Mazda dealership the next day, and they told me that I didn’t need a new tire. There was nothing wrong with my tire, and this location was attempting to take advantage of a young girl who does not have knowledge on cars.

They could care less if they have my business or not. I needed 4 new tires and they didn’t want to even want to tell me what kind of tire they wanted to put on my vehicle. They just wanted me to approve the price. The guy was a real jerk. I live downtown and am by this place a few times a day but will drive out of my way to take my business elsewhere.

This is my second trip to this location. I have been treated with respect and their service has been excellent. I have had my oil changed twice and some maintenance work done. It is convenient to my office and I can drop my car off and get a ride to my office. I pick it up after work. Makes life easy for me.

This place is horribly slow! I went in for a standard oil change at 10am Saturday morning and was told my car would not be ready until 1:30 pm. Fair enough, since it is downtown, I was able to run some errands. When I came back to get my car, they had accidentally locked my keys inside the car. They provided a ride back to my apartment to get a spare set, but the whole thing was really awkward and frustrating. I did give them two stars because they offered a free oil change for next time, but I had to specifically ask for the voucher when I returned with my spare set of keys instead of them giving it to me.

I can’t believe how slow this place is. I took my car in for an oil change and tire rotation and they also replaced two brake lights. Pretty standard stuff. I waited for almost an hour and finally asked when they would be done. He said he hoped that they would be done in the next 15 minutes, meaning over an hour for an oil change! He told me «were not built for speed» and said that they didn’t have the staff needed to be quick, like I had been ridiculous for wanting a quick service. Cant yet comment on quality of work, but i can probably get a much quicker change elsewhere. Will not be back.

Zero stars if possible for this place.
The last time I took my car in for service (oil change, new brake pads), they offered a free alignment check. I thought my car was probably a bit out of alignment (had noticed a very slight pull to the left) so I told them to go ahead. They showed me a report with pretty colors and graphs that showed my car was horribly out of alignment. So, I told them to go ahead and do it. What the heck, right? I figured it was out of alignment and they’d correct it.
I picked my car up and upon driving it, found that if I took my hand off of the steering wheel, the car would veer sharply to the left. Ummm… not what I was expecting.
I took it back 3 more times, each time they «fixed» it, it was worse. I had the store manager and the service manager involved. After the 4^th attempt I took the service manager for a drive in my car, took my hand off of the steering wheel and showed him how out of alignment the car was. I asked for a refund and received one, but wow, what a waste of my time
They made every excuse in the book… and some of the excuses would be better categorized as lies or admittance of complete ineptitude. I’m sure I would have gotten better service from Goober at the filling station in Mayberry. But since that’s quite a drive from Indianapolis, I took it to the nearby Firestone location and they had my car perfectly aligned a few hours later.

I was recently traveling in Indy from out of town and had to visit a shop because my transmission was on the fritz. Not knowing where to go, this shop was one of the earliest to open. I pulled in first thing in the morning. The attendant was very helpful and kind and got me back on the road before noon. They fixed the shift linkage and replaced the left axle (both had been hit by a truck’s overtread on I-​65) for less than $ 300, which was an good value.