Broad Ripple Heating Service Experts

I have been using Broad Ripple Heating, Cooling and Plumbing for several years. They provide seasonal checkups that keep everything working well. The technicians are timely, polite, clean, thorough, and explain things very clearly to me. I recommend them.

Excellent company and great service. I called for an appointment to have my A/​C tune up and they were out the next day! The tech was polite and professional and showed me where we had issues associated with the age of our system. Although techincally they needed to recommend a $ 180 service, we discussed the pros and cons given the systems age and together decided to forego the cost. Very low pressure considering what I am used to with a/​c and furnace guys. I always switch companies, due to the high pressure tactacts, but I have found a company for life! :)

I couldn’t have asked for more responsiveness. They were here within a few hours after I called with concerns that my furnace might be leaking carbon monoxide. The technician arrived when they said he would, he was incredibly friendly and explained everything he checked out, and ultimately found that there is nothing wrong with the furnace.

Poor service and discrepancies between what their own technicians tell you.
They performed an extensive repair and cleaning and never even replaced the filthy filter. My tenant’s heat subsequently went out completely a month later and had them back out.
The new technician who didn’t realize that they had serviced the unit a month prior told me that part of the problem was that the coil was completely encased in dirt and wasn’t getting enough air flow because the filter looked as if it hadn’t been changed for a long time. I proceeded to tell him that his company serviced the unit a month or so prior. He was astounded that the filter wasn’t changed and agreed it contributed to the current problem.
Granted, it turned out that there were other issues as well (which were never mentioned during the 1^st visit) and I wound up needing to replace the furnace altogether (I used another vendor).
The experience cost me hundreds of unnecessarily spent dollars and days of disruption and no heat for my tenant.
Frankly, I don’t trust their work or integrity. After this experience, I am quite sure all the negative reviews contributed to their new name change (from Broad Ripple Heat and Air). Bottom line, you can’t escape Unilocal!
Now I’m off to leaving a positive review for the company who did the furnace replacement. They were fantastic, and coincidentally have great reviews…