I can’t believe how painless my visit here went today. My mom was finally ready for a new phone.(7years with the old one) We walked in and got greeted. Within 5 minutes Kalid was helping us. He was very helpful and listened to what my mom said she wanted. He didn’t try to upsell too much. Which was really refreshing. Smoothest visit to a Verizon store EVER!!!
Jason N.
Classificação do local: 5 Independence, OH
Khalid gave us terrific customer service. He’s knowledgeable and efficient. We had a great experience upgrading and going contract free.
Arden H.
Classificação do local: 1 San Anselmo, CA
My husband went in to buy a case for his new samung tab s and the lady who helped him said she’d check in the back and came back with nothing. Then pawned him of to another sames associate with out telling him my husband’s situation or what he needed. Poor customer service and not a very good first impression.
Jen M.
Classificação do local: 5 Cleveland, OH
Ari is the BEST person to deal with. He is very knowledgeable, efficient, and he has a great sense of humor. I am continually impressed with Verizon. This time I purchased a tablet and walked out 30 minutes later with it ready to go. Terrific experience.
Liz F.
Classificação do local: 2 Cleveland, OH
Going to this store actually kind of helped me. I went in there yesterday with the sole intention of purchasing one of two phones. I had already done reviews and was ready to buy. However, the salesperson tried to use scare tactics and they worked. I left the store without purchasing any phones and have decided to wait out my contract until April and then switch to T-Mobile. According to him Verizon is changing away from contracts. If this is true and I upgrade my phone, my husband will be stuck with his phone for another two years(four total) without being able to get an upgrade. I am not being sarcastic when I say that I appreciate him scaring me. I think I would have been stuck with Verizon with no way to get a new phone for my husband if I would have bit the bullet and bought last night. Thanks to him I plan on switching to T-Mobile
Mike N.
Classificação do local: 3 Cleveland Heights, OH
One of the busier and better stores in the area. They usually are well stocked and staffed so your wait is not excessive. Parking can be a challenge due to the adjacent restaurants. Overall, if you need something you can’t get online, here is your place to go.
Evil S.
Classificação do local: 2 Cleveland, OH
Long waits in a big empty store and then only to be met with minimal help. The extra rub for me was that they only stood behind their overpriced headphones for a whopping 14 days. I know, serves me right for buying cell phone accessories at the cell phone store.
David B.
Classificação do local: 1 Cleveland, OH
If you have to go to this store literally your will to live will be sucked from you as you breathe, time stands still… You literally move through the store unaware to the verizon employees until your name magically gets called from the carney barker in the kiosk in the middle of the store… Save yourself… Serve yourself… I URGE you to do so… Go to Southpark to the corporate kiosk and not only will they see you but empathize with and do right as best they can… I like the Verizon kiosk at South Park A-LOT! The store? NOT-A-LOT! Cheers!
Amanda C.
Classificação do local: 4 Lakewood, OH
I have to say, I had a very pleasant experience in this Verizon store and my Verizon service in general. I’ve used Verizon as my provider for years now and I’ve never had any major problems. The bill is pretty cheap too, I really can’t complain. I came to this Verizon location in search of a new phone. It was time for my upgrade and I was switching from a flip phone to a smart phone which could be an ugly transition for some. For me it was painless. The sales associates helped me out a lot, I described what I was looking for and they pointed me in the right direction. They weren’t too pushy or clingy either and no one made me feel weird for staying in the store forever only to leave empty handed. In the end, I ordered my phone online, but I did get to see it in person at the Verizon store first.
Rachel B.
Classificação do local: 4 Lakewood, OH
These phones are turned on and ready to be played with!(Uhhh, didn’t realize how that sounded until after I typed it.) but seriously. I haven’t been to a VZW store in ages where the phones were toys to be tried out, as opposed to just carcasses with fake screens glued to them. I am trying to pick out a new phone and got to actually work with three that I was interested in. The guys are involved, but not clingy. They have a sign-in system if you need to be helped; otherwise, just browse away. I spent an hour in here without any funny looks.