Red Robin Gourmet Burgers

Once again, Red Robin made my dreams come true. One of the dreams was that I was at the most amazing place on earth and eating the best burger ever… I LOVE BURGERs! That dream came true. I’d love to give five stars for that. Unfortunately the second dream they made come true was more of a nightmare. You know those dreams where you are trying to run but your legs refuse to move and it’s like you’re stuck or moving brought molasses? Well… They had VERY sticky floors. It felt like the floor refused to let me go. Now I know I’m pretty fun to hang out with and am all around great guy but not to that extreme. I could give less stars for that but my burger experience was just really good.

Note to self: gross. Great service and marketing to make me think that what I was getting would resemble good food. I had the Banzai Salad and my wife had the grilled turkey burger. Salad was a bunch of low quality lettuce with a microwaved thing that is supposed to be chicken. Maybe this was $ 1 worth of food, and sold for $ 12. Nice profit! Turkey burger was undercooked, too spicy and ugly. Bill was too high for food with no love.

Let me start by saying that we really enjoy a burger here if it is done correctly!
With that said … every time we come here they ask if we want pink or no pink — we say pink and get a well done over cooked burger. This is all after waiting 30+ min for our food to come out in the first place! It’s not like it has happened only 1 – 2 times.
Our server was nice but sooooo slow!
Asked to speak to a manager and he didn’t care about anything. He offered to remake the burgers, as he should have, but didn’t really care that it happened in the first place !!
Overall, not a stellar burger place anymore. Unfortunately, the quality has changed for the worse

Stopped for lunch here due to proximity to our hotel. The food took 40 minutes, terrible service, good was just ok. If you have lots of time, it might be enjoyable but otherwise, make another choice.
Burger was good, fries just ok. Avocado blt wrap was pretty good, served with fruit salad, just ok.
It’s pretty much what you’d expect from a chain restaurant, slow service, ok food, high prices. Kind of disappointing.

Terrible, terrible service. i should have known it was going to be bad when we stood at the hostess stand and watched the alleged hostess eat her lunch in a booth. i cleared my throat and that is what it took to get her attention to look up and notice us after approximately 2 min of standing there. She wasnt even watching the door (clearly she didn’t care). it was 3pm on a Tuesday. The place was a ghost town and our blonde haired server was nowhere to be found BEFORE we ordered and after we ordered. We waited 25 minutes for our food. I watched the kitchen staff goof off from our booth seats. When our food arrived it was BEYOND hot. I mean scorching hot. I have never tasted food that temperature in my life. When we left I saw the same hostess in the kitchen, goofing off with the kitchen staff. And the table next to us was trying to find our server. The best thing to happen to that Red Robin was the installation of kiosks at the table. You can pay your check right at the table instead of needing to put up a flare to get your server’s attention. No excuses for any of what we experienced today.

If I had to rate this place on food I would have given it two stars because the burgers were just ok, nothing like I expected from a place who specializes in just burgers supposedly. The reason for the one star rating was this place had the WORSE staff I have ever experienced, including the disorganized kitchen staff, the so called waitress and the manager — all completely unacceptable to be working in this industry. This place promote the heck out of the fact that they offer you unlimited french fries and yet when I ordered a second order, they never arrived at the table and when I could find my waitress (she checked on us once when our food was delivered to our table and never again) I asked her to cancel the order and got nothing but an excuse that they were busy and then gave me attitude when I expressed my opinion in what I thought about her excuse. The manager wasn’t much better when I told him why that was such a problem he simply said fries usually take 5 minutes to make, when I had just told him I had waited over 15 minutes for the 2^nd order of fries. Never going to this place again since the food was just ok and the staff was disorganized, rude and simply terrible in what they do.

Horrible and way to
wife’s soup was cold and dinner salad was more like a side salad.

I chose to come here as it was near my hotel.
Not having eaten any lunch, I was really looking forward to a burger and bottomless fries. As a reviewer stated, I was seated at a high table where I had to maneuver around the salt/​pepper shakers and ketchup bottle.
My server never spent more than a second of time with me. She was unwelcoming and far more concerned with what the bartender thought of her.
I had the whiskey bbq chicken and substituted pepper jack for the cheddar. It was as promised. As soon as I bit in, everything slipped and the sauce dripped everywhere. Mind you, I don’t mind. I enjoyed eating it.
The fries were tasteless, almost like cardboard. Shame. I never got a second helping; couldn’t motivate myself!
Oh yeah, I had to beg for a drink refill…

Service was not all that great. There is never a host when we walk in, so we are waiting forever to be seated. Also, My orders have been messed up many times due to servers lack of listening skills.

For a resturant that has its sign touting beer and burgers, they have a very small selection of mostly domestic big brewery options from Bud and Millerr. Burger looks nothing like the ones pictured in their menu. they seem to be unaware of the Craft Beer desires of its customers.

Do not come here if you are on your own and want a comfy place to have a drink and meal. They will only seat singles at uncomfortable high tops in the bar, not what I hoped for after a long day of cleaning out my aunt’s house for sale. Not living in Ohio I took my chances on a chain and was sorry. I ended up having them pack up my meal so I could go sit in an almost empty house and eat without worrying about a rocky high top seat. And the food was pretty blah too. Decent martini though.

Stopped here around lunch time the other day for a co-​workers birthday and I’ll have to say Red Robin reminds me why I try to stay away from chain restaurants. I decided to order the Prime Rib Dip and my co-​workers got burgers and salads. The food seemed to take forever to come out, and when it finally did it was meh/​okay — neither great nor terrible. If you order the fries make sure you get them crispy otherwise they come out like limp squishy sadness. I could describe the food in more detail but meh really sums it up the prime rib dip. Oh and make sure you get everything you ordered; I was supposed to get coleslaw with my meal but it never came even when I asked the waiter about it. Our server was okay, nice but not exceptionally personable or attentive as we had to ask for refills on our waters, extra napkins (am I the only person who uses more than one napkin?), there’s that whole missing part of my meal thing, and overall the service was just slow.
Again, this place isn’t awful, but I have definitely experienced better. Probably won’t be back any time soon.

I’m upping my review by a star because of their birthday procedure. I was shocked when my son turned 2 and I called 6 family-​friendly restaurants trying to find one where they would sing him happy birthday and 4 of them said «no.» Red Robin not only sang to him, but they also gave him a big hot fudge sundae, and he was over the moon! Thanks for the birthday cheer!

Waited 45+ minutes for our appetizer. Server never checked on us in that time. Definitely understaffed yet 6 – 7 servers were able to do 2 birthday song celebrations… Not impressed.

I am not a fan of chains but the place I wanted to go was closed on Black Friday. I settled on this and was severely disappointed — we were not greeted when we walked in or after we were seated. The staff seemed significantly preoccupied. Food was good but I felt like an afterthought. I conveniently got a survey on my receipt and figured I would tell them privately how terrible the service was but — there was an error on the last page — shocking.
Won’t be going back.

Decided to order carry it from here during lunch. When I walk into pickup the hostess decided since I was picking up there was no reason to greet me. I had to ask where to pickup my order. She pointed to the bar. I stood at the bar while the bartender chatted with another patron without so much as a «be with you in a minute» I stopped a debt coming by I inquire about my order which she stated she would get for me. I watched her go to the front line. No order. The hostess was just watching. Finally a young lady comes up to me and walks behind the bar and gives me my bag. Good grief. Upon taking the order back the food was horrible. The burger was not well done as I ordered and was very sloppily made. No words. Picture enclosed. Will never go to another Red Robin. Forced to give 1 star.

This is the place to go if you’re looking for a wide selection of yummy burgers and fun drinks! There are multiple pages of burgers with all kinds of toppings and preparations. I ordered the burger with bbq sauce, onion straws, and cheese, but it was a really tough decision! The burger came out moist and juicy and filled with flavor. The fries are also scrumptious… They are never-​ending which is an interesting concept but I’m not sure who has enough room left to order seconds!
We split the onion ring tower for an appetizer, and it comes with ranch and a second sauce that I loved so much I asked for more to dip my fries in! The drinks menu is extensive and includes milkshakes (delicious), root beer floats (unlimited refills!), and all kinds of cool alcoholic concoctions that made me want to come back and try some more.
Overall, this is a chain restaurant that does not taste like one!

I will just put it out there and say that prior to our last visit I would have rated them as a 3 star restaurant. Our last experience was definitely a 5 STAR visit but I wanted to take into account my last several visits.
I ordered my usual Whiskey River BBQ burger which is a personal fav, requested as pink as possible. This request is typically difficult to please for me and the burgers come out dry as well as the burgers brought over to the table looking like they were just thrown together. That was not the case. The burger came pink, perfect, and had a high-​end restaurant appeal to the presentation of the plate. It was extremely pleasing to see this was the case for all dishes brought out to the other tables. The service was quick and our waiter was extremely courteous as he was also a Purple Heart veteran who was medically discharged. Kudos to you and thank you for your service. Friday night was busy and a hit! Will be back to visit again probably sooner than usual. I just hope the kitchen staff is as motivated every day of the week.

I’ve been to many a Red Robin in my day, and this one was absolutely, positively the worst.
After a nearly 6 hour haul from Indy for work, we just needed something filling and fairly fast, so we thought Red Robin would be the way to go… no.
We ordered the beer shakes which were awesome! (The only reason for the second star) the blue moon shake is to die for! However, it took nearly 15 minutes to get our shakes and an additional 20 to get a glass of water! Yikes!
When we finally had a chance to order our food, mind you after all of the tables around us already had their appetizers, we had an hour wait! And we only got it after an hour because we told them we would just like our check and then to leave… totally unacceptable. Aside from that, our server was incredibly rude the entire visit, and the manager was less than concerned about our horrible experience.
Just because of their service, I will not be stopping here while traveling again.

It is with a heavy heart that I need to give this rrgb a poor review… From entering the restaurant at 515 when it was ¾ths empty: 4 employees sitting around at the hostess station, i was the only group needing seated, yet we wait there circa 5 minutes because «everyone is on break and noone can clean the table.» Hmm, is this a union factory and only a busser can clean up? Get off your fat fn as&s and get a table fn ready. Omfg. Number of F’s given between these 4 fantastic employees: Zero.
Ordering… Took a while to get our order, 35 min, despite half empty store. Asked server to bring an extra fries with dinner, but of course these came out two minutes later… cold. Nice. At least the burgers were good and cooked properly. medium was actually medium. And of course, the fries that came with dinner were also cold.
Helpful reminder to red robin mgt: essentially you need to do three things well: get me seated, make a good burger, and provide hot french fries. Fail on 2 of 3 of the above. I expect a lot more for a 13.49 burger, especially with melt next door. Not sure I would be back to this location. They obviously hit rock bottom on their hiring practices and also rock bottom on their level of giving a $&&$.
And these are the kinds of people «striking» because they need 15.00 per hour. Wtf ever. 1.50 is too much.