The Big Bad Woof

Peyne (the owner) contacted me shortly after my negative review and wanted to understand why I was so upset and how she could right the wrong.
Since then I have had wonderful experiences shopping and getting the puppy advice we were looking for from 2 lovely employees Maia and Sara.
I am so glad to have spoken with Peyne (who really cares) about the anomalous negative experience, and she was able to reassure me this was not typically how the store operates.
Additionally I was informed by a friend that BBW only has 2 locations and is in fact a small local store, with competitive prices. I am thrilled to feel good about supporting them again.
Thanks Peyne, Maia, Sara!

Hello,
I’m the owner of the 10 dogs! My husband Bill and I lost our home on Dec. 1^st to fire. We’re displaced, but fortunate to have family nearby to stay with. We lost most everything, but our priority was to save the dogs and we did. So, all is good.
You can’t believe the surprise and joy we felt when Kristina arrived on Sat. with lots of dog food BBW had donated. It was so thoughtful of her to deliver it right to us and I couldn’t believe how generous BBW. Her trunk was full of the highest quality dry food. Go! Fromm! Taste of the Wild! It’s obvious that BBW not only cares about their neighbors and community, but also the quality of the products they sell.
Thanks to all that made this happen. Your generosity will never be forgotten and is much appreciated by all of us!
Val, Bill and Jackson, Devon, Kayla, Kellie, Danny, Cody, Shane, Sebastian, Brianne and Blake

A family friend recently had her home completely destroyed by a fire. She, her husband and 10 babies (collies) got out safely. I told my friend Maia Carroll, who works at The BBWoof, about their situation and she asked the owners, Julie and Pennye if they could make a donation for the dogs. They made a significant contribution of dog food. The family was so appreciative.

I love (and more importantly, so does my pup) going in here. They have everything you could need for your furry family member and we love to buy locally. Most of the staff (not all) are very warm and welcoming and knowledgeable.

I do like this store and purchase my dog’s food and treats from here on a regular basis. I’ve been a customer since they opened but just can’t give them a 5 star rating because one of the co-​owners that has been working at this location when I’ve visited recently is extremely unfriendly. It’s pretty obvious that she loves animals but people… not so much.
The store itself is pretty good, and they usually have my dog’s (who has food sensitives and a protein allergy) food in stock. They have a nice assortment of treats and other items. The rest of the staff is very friendly and helpful, if not always super knowledgable. They do try their best to educate owners on natural and healthy products for pets. I do think this place is an especially good resource for those just getting into natural/​organic/​healthy alternatives for their pets.
I will continue to support what I think is an important local business, but have decided I will only get my dog’s food from here for now on. The bad vibes from the co-​owner have been enough to convince me that I’ll take part of my business elsewhere. (Funny thing is I stopped going to the Takoma Park location a few years ago because of a rude employee, now I realize who that was).

my absolute favorite pet store. the staff is knowledgable and always willing to offer a recommendation if you’re unsure which item would best suit your pet. big bad wolf specializes in healthy/​organic pet products. they even have a customer loyalty/​discount program!

Rude. My sister and I decided to check it out and from the moment we walked through the door we were ignored. The staff at the register never even bothered to look up and when we questioned out loud where certain items were she didn’t even respond. We headed towards the door to leave and the staff member turned around and started shouting to some unseen employee in the back about bringing out more items. They will NOT be getting my business. Ever.

I have been here several times now and have even called a couple times to ask question. The service is top notch and the products are solid. I have two guinea pigs and while to selection is slim they do offer the basics and the best brands for food and hay. They cater more to dogs and cats but I love this place. It’s a bit pricy but it’s better your pets and they will thank you for it by living long healthy lives.

Maybe the staff is nice to you if you own dogs or cats; however, when I was in, checking out their select of small animal products, I felt like they couldn’t wait for me to leave! Very «bad vibes» all the way around and while I realize it IS primarily a store for dog supplies, it would be nice if the small animal bedding, hay, etc., were restocked occasionally; some of the stuff looked well past its prime.

We moved in the Arts District and wanted to support our local businesses so instead of continuing to order dog food online we have it delivered to our home every two weeks. We have been more than pleased with the friendliness of the management and staff as well as the surprises (a variety of food products and magazines) included with every delivery. Our dogs have really liked several of the items and we now have a broader offering that we know they enjoy. We would highly recommend the Big Bad Woof and using their delivery service if you live in the neighbors.

Staff is always friendly and nice. It’s not the cheapest pet store to shop at but that’s because you are paying for high quality items.
Home delivery service is also available.
Woof!

Mia was very knowledgeable about the dogs and products for the dogs. She gave us the best customer service. She has us wanting to come back again and again. The store had everything you would need for your animals.

Nice dog foods and supplies, staffs are friendly.

A fresh take on pet stores.
Located in the Art District Hyattsville, this captivating, never a dull moment, visually stunning and well organized store catches your eye as a sweet and naïve part of the outfit. Employees are outstanding, very friendly and professional. Products are high quality (Dog and cats), not gonna find it elsewhere – Mostly made in the USA– So basically, everything is awesome. They carry products that ranges from leashes, raw bones to frozen foods. Price is a bit high, but worth it. The only downside (for the lack of word) is the parking, very hard to find a spot Esp. late afternoon or early evening. I strongly suggest you visit this store and you’ll become a regular just like me!

In a word: AMAZING. My dog has trouble with most dog food on the market. Two years ago they directed me to this one brand that made all the difference. Dog is healthy and happy on the food. Thanks!

My dog and I are regulars at BBWoof. The shop is clean and organized and the staff is knowledgeable and friendly.

A great experience and feel good type of place. Staff was so helpful. My poor kitty has fleas. Mya helped me find the best products. Very impressed!!! Must go for your kitty’s needs.

Just visited this store this afternoon. They have a great selection of natural foods for cats and dogs. I went in looking for some things for my yorkie but didn’t find much, she is a very small dog. Only 5 lbs.
Anywho, I walked out with a few cans of food and some doggie poop bags on a roll. The guy was constantly on the phone. Didn’t really help much or as if I needed anything. It was fine though as I’d rather explore on my own.
If you’re looking for cutesy stuff for your toy dog, you may not find everything you need here besides food, some shampoos, and outdoor items. If you have a regular sized dog or up you’re in a dreamland. Besides the ‘okay’ service, they have a lot to offer but I don’t think I will be back just based on the fact that they didn’t have much that I needed, besides food.

A super small business that supports the furry friends in our lives — dogs, cats and the other little ones. Rather than hit the big boxes like Petsmart and Petco, come over here. Food, toys, leashes, cold/​wet weather gear, treats. You name it. I picked up a cute little packed of catnip «fish» for my cats at home.

Very impressed with the range of products and food provided for dogs in this store. They were extremely dog (and cat) friendly – got lots of tips on how to switch my dog to a raw diet, nutrition, dental, and more. If you love the furry one in your family, this is the place to go. They are very friend and professional – all staff members are clearly animal lovers and they know A LOT about pet care. This is worth a visit. I will definitely be back!