PetSmart

The groomers were rude and inconsiderate to customers. The salon was dirty. I will never take my dog here again.

While the pet grooming staff are nice people they are also very disorganized and disoriented. My mother showed up in person to schedule an appointment for our German Shepherd. When I arrived with our dog at the scheduled time I was told there was no appointment in the system. I had no choice but to set up an appointment for the following day.
When I came back the same thing occurred. I was told there was no appointment in the system, and was told I would have to come back. I insisted on having our dog attended that day to which they agreed. I was told to expect to pick him up at around 4 PM. It was after 6 PM and I hadn’t gotten a call to confirm he was done. I had to call myself, and when they picked up it was as if they forgot our dog was there. He wasn’t even on the list.
I was told to come right away and they would have him ready by the time I showed up. Not true. Not only was he the last dog to be attended the attendant didn’t even finish the job. She told me, «You can keep brushing him when you get home.»
To add insult to injury, we found out that the grooming attendants underestimated the price of the service by about $ 20.
Horrible pet grooming service. Do not recommend.
The store gets 2 stars for being clean and orderly. The staff in the retail section have more of their act together.

I came to this Petsmart after the reality set in, that Bethesda was entirely too far away. I used the Banfield location here, purchased items from the store, and did grooming here as well. I was a little disappointed in the grooming staff as they moved extremely slow with the check out process, but overall, Basil had a great cut, and I was happy.
I was most impressed with Banfield here. The team here is thoughtful, energetic, and have great vets. My only complaint would be that the front desk staff give better notice when they’re running behind on schedule. Overall, I’m happy with them.

Brought my dog in to be groomed at 7:00 in the morning. One of the first dogs there. She told me 3 to 4 hours. When I came back at 10:45, she had just started. I brought him here not long after moving here about six months ago. The first time there was a guy and he did a decent job. This time, a total butcher job. Terrible job of blending his head and neck hair, his tail, while I asked them not to cut it, had not been brushed out at all. And although I paid for a shampoo and cut, I’m fairly sure by the condition of his tail and his smell, they didn’t bathe him. The staff there now isn’t particularly friendly either. $ 50 for a shitty haircut. It’s probably my fault. I know that a lot of them are just out of Petsmart grooming school. Maybe Petsmart needs to do a better job training or maybe screening their potential candidates. I did notice one of the girls being rough with a dog that was fidgeting. I don’t recommend it. I won’t go there again.

Employees are still friendly, customer service is good; the small animals and reptiles all seem to be in pretty good shape, esp. compared to PetCo. However, speaking as a «pocket pet» owner, it would be nice if the shelves of products for these animals could be kept decently stocked. Anymore, every single time I go to this store, any time of day, any day of the week, the shelves are ¾ empty.

First of all I want to thank ms sharelle for the excellent job she did on my handsome boy.
This was his first full grooming and she did it awesome. I’m Very happy with the service provided.
Thank you ms sharelle so much.
I will be seen you in the future.

Received excellent advise about gadgetry for my aquarium. Staff is extremely helpful and patient. I have been there multiple times and have been maintaining my tropical aquarium for almost a year now. I actually started off with great advise from their live fish department. Excellent bunch of pet loving and passionate folks working at this location.

It sucks especially when the manger gives you attitude right from the jump. I came in with a care credit card and politely asked if he took the card, His response no I don’t, if it don’t have a visa logo on the back, rather snorky might I add, and in front of the customers. I just walked out, because I was’nt fixing on going to jail, but his attitude clearly needed an a makeover.

If there were a way to post a NEGATIVE 10 rating, I’d do that! This grooming salon basically is a bunch of kids with clippers! My dog was terrified! I have an expensive 7^th month old Scottish terrier that I specifically asked for them to «cut to breed»! They seemed unsure of what the various breeds should look like (and I should’ve taken that as a sign). I came back to find that my dog was cut to look like a skunk! These amateurs balded the dog and he even has bald areas on his underside. They washed him in some shampoo that totally dried out his coat and he had dandruff all over my coat when I picked him up. Asked for a store manager to find out that NONE of the store employees use their own salon. Woooooww! Really! Cole’s picture is posted on the site. I called Grooming Manager Jamie and she stated that all of her groomers are trained! Yeah… right! Who by? The Texas Chainsaw Massacre guy? Anyway, I’ve asked for my $ 51 refund for these jacked up services. Stay tuned… cause if I done receive it… I’ll not only be posting again but I’ll be calling their corporate offices!
V Cobb, RN, BSN, MSN

I do not own a dog or cat so can not comment like some of the other reviews about how the store treats those owners.
What I come to the store for is tropical fish. I have been keeping tropical fish since I was a kid so about 40 years. When ever I go to the fish department the tanks are always clean and the fish supplies are arranged nice and neat. And when the store runs a sale on fish and supplies their prices are lower then other area pet shops.
One of the things I do to play it forward is donate aquarium set ups to local schools so children can learn about aquatic life. And when I catch a sale the prices here make my purchase dollars go farther which means more fun items for the classroom tanks.

I dropped my dog off at 9: am and did not hear anything until 4pm (when I had to call the store). I was told my dog was ready and I could pick him up. When I walked in to the grooming area they told me to go to the front and pay first (which was fine). When I returned there were 6 employees in the area working on dogs and none of them stopped what they were doing or even stated someone would help me at any point. After about 5 minutes one of the employees completed their dog and handed to the other customer and got my dog. When he came out he had been brushed but NOT washed. His paws still looked as dirty as when I dropped him off 8 HOURS ago. When I noted this the staff member looked over the counter and said «You are right, I am not sure how we missed that.» Missed it!!! It was the MAIN reason I was dropping him off! They asked about taking him back but I could not spend my day going back and forth to PetSmart. This is BAR NONE the WORST service I have EVER received from ANY company.

So I was going in to Petsmart and as I walk I really need to use the bathroom I go into the bathroom and it was very stinky and there was toilet paper every were it was pretty nasty. I get out of that bathroom as soon as possible I mean like if your going to want customers the Customers have to feel ugh what do I call it umm welcomed and like this is a safe and clean place to be .i then went to look at the furry animals there were really cute I loved them next we went to the fish section my favorite because I love fish I’m loving there selection until I see many dead fish heartbreaking I move on and notice there aren’t any snails or shrimp which are one of my VERY FAVORITE things to pick when I’m here I also look at their bettas try were all dirty and they didn’t have a really pretty selection like when I came here to get my betta fish oppa who is a halfmoon red purple green and blue gorgeous betta for only 8 dollars what a score no when I went today their was only shabby veiltal betta that didn’t look happy at all very saddening so we were about to leave when I see some bamboo plants on a desk that is connected to the crickets I look bening the desk to get a better look at them and right in that very desk I see 2 goldfish in the nastiest water ever they seem to have been ill and taken out the water to not get the others sick it wouldn’t there mission be to heal back to health then to keep them In dirty water? so this petsmart doesn’t even diserve on star I am very very disappointed in them they seem like they actually care about there animals but this visit made me think otherwise I will return to this store to see their progress in their selection of fish, in bathroom maintance, and in there care of fish
This is JJ the best signing out peace

Had been going to petsmart greenbelt for grooming for about 4 years. The quality of overall service had been declining for quite some time. But because I wanted to stick with a groomer that was familiar with my pets, I bit the bullet and continued to be a patron of this facility. Upon my last visit, I had not received a call five to six hours after dropping of my pet for service. Rather than calling to investigate, I went to the grooming salon only to find my 4 pound Maltese on the floor, by herself, chained to the base of the grooming table, while her «new groomer» was on the phone supposedly calling clients of pets that were ready to be picked up… I SAID THE FLOOR!!! Needless to say, I no longer, nor will I ever take my pet dog… cat…or rock to this facility ever again. I found a new grooming salon that is closer to my home, cleaner, cheaper, and employees a staff that actually cares about the well being of my pet. I don’t think twice about the care she is receiving when I leave her in their care… and that feeling within itself is priceless.

I would give this place four stats for taking us on pretty short notice but I noticed my dog has numerous raw spots on her upon later inspection. I feel terrible for subjecting her that and wish I had taken her elsewhere. I’m not saying all groomer at this location are similar but I know my poor doogers can’t stop trying to chew on herself. Poor doogs.

DO NOT GO TO THE BANFIELD VET AT THIS PETSMART! We have been customers at petsmart for years, and our dog Rusty has had an insurance plan through petsmart since he was a puppy. We have reached our limit with them, they are a complete SCAM. Our dog rusty had a severe cough, so we took him to see the vet. She diagnosed him with kennel cough, and prescribes $ 160 worth of medicine. After letting his groomer know (the last place he was around other dogs), the groomer agreed to pay for his vet bills, which was great. However, a week later when we go to pick up a copy of his vet bills and diagnosis to show the groomer, the vet tells us «Oh im sorry, it wasnt kennel cough». I was LIVID. You tell me he has a diagnosis in order for me to buy expensive medicine, then when i ask for PROOF you apologize and say that wasnt the real diagnosis. SWINDLES! That is like me going to the dr. with a cold, and them treating me for strep throat without even testing for strep. This makes me rethink his diagnosis of heartworm last year, in which we paid almost $ 1000 for x-​rays, tests, overnight stays, and a «treatment», for them to say he doesn’t have if after the first of 3 treatments he was supposed to have. Something made me ask them to retest him after the 1^st treatment, to make sure we didnt have to pay for the 2^nd and 3^rd, im glad I did! Heartworm doesnt just «disappear», but in Rustys case, it did. I should have cancelled all ties with petsmart then. Shame on me. I will be writing a letter to their cooperate headquarters, because every time I take my dog for a vet visit, I shouldn’t have a «suggested» treatment plan of atleast $ 100, especially when nothing is wrong with my pet. Im sure if youve been to banfield, youve experienced a case of the «Oh no your dog is going to die, pay $ 500 and we will fix them» syndrome.
If banfield is on Unilocal,I will be posting this there too.

I am always impressed by this store and their staff. The staff CLEARLY love working with animals, and they’re very helpful with the customers. Several of them have taken the time to learn my dog’s name, and they greet her warmly when we come in there. I haven’t seen any major problems with «light» staffing. Sometimes there’s only one register open, but when I’ve seen THAT happen it’s been because the other cashier was busy cleaning up poop somewhere else in the store. The groomers do a great job on my dog’s coat and claws. I’m going to post a separate review of Banfield, but they’re also outstanding. I have no problem recommending this store to others!

I love to review my PetSmarts just like my grocery stores. My dog is my child. This store isn’t too bad. its never too busy and they have the standard fare in terms of food selection.

I got my cat shaved n trimmed here, first lets start from the fact that Bethesda was my first option but they were rude over the phone and too «busy to courteous». I called their sister store and got nothing but pleasantries, came an hour early for my appt, got out at my appt start time. Jamie did an amazing job, man, my cat was a hairy mess, I just wish they didn’t leave hair around his arms, he looks kinda silly. I hate lion cuts with a passion, I just think they’re ridiculous looking and I want to get rid of all the hair not just some of it. Now if I didn’t have to stop at the register they would have gotten 5 stars but that cashier just wasn’t very well versed in customer etiquette. I walk up to the register and this broad says ‘what’ or ‘what you want’, something like that… I’mma need ya’ll to get that together, I almost smacked her from parental reflex, you know, something I would do to my child or niece/​nephew if they answered me like that. Besides that moment my experience was a good one.

Ridiculous. They only had two sales rep working on the floor on a busy Sunday afternoon (with one cashier). There were a number of people back in dog grooming sitting around on their phones; maybe PetSmart outsources their grooming, but if they are employees, surely they should be cross-​trained.
I hunted down a rep and asked about a rodent and she clearly had no idea about what she was doing and couldn’t answer my very basic question. We eventually had to approach the cashier to ask who we could talk to, and he directed us to the aquarium section.
We lingered there for a while while the reps were helping other customers but eventually the girl who had originally helped us was just standing there smiling. In the end, we left the store – I didn’t feel confident buying an animal from them.
The store was clean and the animals (for the most part – one robo dwarf hamster was clearly having issues) seemed to be well-​taken care of, so at least there’s that. I probably won’t be back unless it’s to buy something quick that I can’t find elsewhere.

I go here for pet supplies and that is pretty much it. Seems like a good place to me. the staff is helpful. Nothing over impressive, but its good.