Sephora

This location is out of a lot of items from the look of it. If you ask the one Associate on duty to simply see if an item is available they act as if you’re asking for too much. I literally waited 15 minutes after the Associate told me she’d be with me after her two customers. More people came on the line and she disregarded my request. I left frustrated and annoyed. Truly disappointed.

As Lorena B. said, it is a small space indeed. It is located inside JC Penney’s right where you enter. (I never knew it was here, and always wondered why they had Sephora adverts in the mall.) They carry enough choices to fix any flaws that you may think you have. It is a huge plus for me that they are here, on my way home from work, so I don’t have to trek to Chevy Chase (and pay to park).
Being a Beauty Insider, my main reason for my visit was to collect my FREE birthday gift, a two pack of mini lip pencils from NARS. They are perfect! I immediately applied one, since I had a long day at work, and had to return again for Back to School night. You should absolutely sign up, because the more you spend, the more points you accumulate towards free beauty items. It’s easy to rack up 100 points and treat yourself to a pretty Givenchy lipstick.
The employee I dealt with was super helpful. I will be back to this location.

I rarely post bad reviews but after what I experienced today, I truly hope someone takes notice and takes action.
I came into the store around 3pm today, Tuesday. No one greeted me, which I let slide if the staff is busy. But in this case none of the staff seemed busy. Hmm that was a red flag I shouldn’t of ignored. This isn’t a full size Sephora store BTW so they don’t have all of the brands but that’s fine.
I was wandering around looking for the Lancome moister mixer creame which I couldn’t find. So I walked up to Aaron, a Hispanic young guy. Rude as ever. Didn’t acknowledge me or help né. Just had this really off putting look on his face. As if I was bugging him. With an eye roll he walked out from behind the counter and straight to the Lancome section. Ok so I should of left right there. He practically throws me another type of lotion. No sorry I was looking for the moister mixer. He says they are out. Ok so I leave. Uh really crazy people there. Never will I go there again!

I love that this location is within walking distance, however the poor customer service and the «why are you here» vibe from a certain employee is what keeps me away unless I am desperate. I don’t know his name, it never appears on the receipt or name tag. Bless his heart if he is the manager.
I first encountered the male Hispanic employee years ago when I was making a huge purchase. There were a lot of items I was restocking on and looking for, wasn’t asked if I needed help, whatever. What freaked me out was that he was staring me down, following me around in radio silence as though I was stealing or enraging him with my mere presence. It was the late afternoon, clearly I wouldn’t have been keeping him from closing the store or going on break? (There was another equal IHATEMYJOB attitude employee there too) it was plain weird how angry this dude looked. He rang up my $ 300 purchase, passive aggressively slow, barely saying a word, I had to ask what the total was after a long awkward silence. Resting bitch face is an understatement for this guy. He shoved the gigantic bag at me and remained silent. Is this dude a Monk or just have an insane issue with rage? Why does he work here if he clearly hates it and the customers so?
I gave him the benefit of the doubt of having a crappy day and tried to erase the unwelcoming experience out of my head.
Just went to grab two items today, over the years I have encountered this same employee his attitude remains the same. Rude, caviler, angry, superior and down right unpleasant. I think he might dissolve into a million pieces if he made any facial expression resembling a smile. It’s impossible that he’s had an «off day» for the past three years. As a person that also works in retail, if you hate it that much, QUIT! Seriously, why does this guy still hold a job with such a disgusting, nasty attitude? I’m not the only person on here that has called him out. I’ll continue to avoid this location as long as the angry guy is there.

No one answers the phone. I called Thursday several times in the morning… afternoon …and around 5pm before I gave up. Terrible customer service… I just wanted to check inventory for a few items. No one picks up… sigh…really…

I absolutely LOVE Sephora and am always so excited when make-​up shopping. This one in particular used to be my ‘go-​to Sephora’ but the people they have working there are TERRIBLE! Have in mind that there are different shifts and this review does not apply to them all. There’s a young, pretty, African American who is always so amiable and approachable but I have the worst luck and always go when she’s not there. :((you need to work all the shifts mystery Sephora girl!)
Any who, I’m taking my time to actually write a review not on the Sephora itself but their employees. In my opinion, if your employees are scaring away customers you seriously need to reconsider having them work for you. Every time I decide to go to Sephora (& i mean EVERY time) there is a Hispanic guy and I think a Middle Eastern woman covering that shift. (I usually go during the week, early afternoon) SO unprofessional! I can’t stress it enough! They would rudely ask if you need help (if they even bother!). When they do, they’re obviously not happy assisting you AND IT’S THEIR JOB! I feel so weird even going because sometimes I would really like someones help but I leave empty handed instead.
Well, the past couple of weeks I’ve been on a hunt for a satisfying foundation along with a concealer. Since there is NO help when I go, I pick them out myself just winging it hoping it’s the right match etc. etc. So I’ve made a couple returns and exchanges and when I went the SAME hispanic guy rudely and disrespectfully said to another CUSTOMER, «she keeps coming back and returning her stuff, „this is what now your 20x this week?“». I wanted to run out because I was furious and embarrassed.
FIRST OF ALL, it is none of his business if I decide to make a return or not! Thats why there’s a return policy if you are unsatisfied with a product! It’s MY money and quite frankly I can spend it how ever I’d like. I won’t even get into how rude the lady is. She saw me there for about 20 min AFTER I ask kindly asked for her assistance and she never bothered to help.
(I tried to giving Sephora another go this weekend. Walked in and they were there AGAIN! So I immediately left because I’m beginning to feel that it’s personal and left to Macy’s to purchase my Lancome foundation there.)
P.S
Dear hispanic guy and middle eastern lady working at the Sephora in PG mall,
There is no need to spread your negativity with your customers. You’re only scaring them away.
Sincerely,
The customer who made «20 returns in a week»

I went in last Wednesday before thanksgiving to purchase fall/​winter makeup & maybe some new fragrances. I ended up buying 5 items; Kat Von D palette, Tarte holiday gift palette, UD concealer, Sephora Pro concealer brush, & 2 mini beauty blenders. There seemed to be a lot of people working there yet no one to actually help me find what I wanted, I knew more about the store & their products than their own staff. The lady who rang me up & packed my bag was distracted through the whole transaction which in turn lead to her leaving out some items! I didn’t notice until I got home, I tried calling the same day, the next, & the next no answer & when I did get an answer it was another department & no on helpful. I decided to go in on Sunday to get my missing paid items & I got attitude from the manager, I received my items with no apology or no nothing for the inconvenience. Definitely will not be going back to this sephora, this store gives the company a bad name!

Even though this location has been open for years, I never stopped in until the VIB sale this weekend. I already had 5 online orders heading my way (don’t judge me) but I was bored so I headed here since the mall is literally 3 minutes away from me.
My impression is that because it’s a small space, they only carry Sephora’s most popular and/​or best selling products. I went to the perfume section and there was no Tom Ford. Brands like Kat Von D and Anastasia were low or out of stock in a few shades and colors. Since it was my first visit, I’m not sure if that’s typical or if they were depleted from the VIB sale. They did have plenty of holiday items from popular brands like Too Faced and Philosophy.
For a small space, they had plenty of employees on hand who were actively asking if customers needed help. Checkout was easy and they have VIB points items on hand. I’m glad I gave this location a shot and will stop by next time I don’t feel like going to Chevy Chase.

I’m ALWAYS on the hunt for amazing makeup! JCPenny’s has a Sephora store inside their location, good job JCPenny’s! My skin is very sensitive to cream/​liquid foundation so I usually wear a really good moisturizer and medium buildable powder foundation. I was interested in purchasing Bare Essentials powder but one of the artist suggested I try NARS tinted moisturizers instead. I fell in love with the product, she also suggested other really hot items that I might like. This is what I call great service, she was patient, had a good knowledge of the products and suggested (up saled) products that I had no idea they existed. The young lady that helped me (don’t know her name) but she was African American with beautiful afro. I know my make up and how I want to look so I know a good consultant when I see one.

I just moved here for school, and was really excited to find out there was a Sephora nearby (since last week I drove 40 minutes to find a Body Shop). I’m at the age now where as far as personal care products, there are really specific brands and types that I know I like. Sephora is usually a good stop for this kind of stuff, so is usually my go to wherever in the country I am.
Unfortunately, this Sephora has the worst inventory and worst customer service I’ve ever seen.
Inventory: This is not a full Sephora, and do not carry even half of all the brands or even half of all the products within a brand that a full-​size store does. This would be understandable since this is a store inside a JCPenny, except they don’t really even have all the stuff they purport to have. I was looking for tinted moisturizer today, and of one type I picked out, they only had 2 (both of which were a month away from expiring). Of a fall-​back one I picked out, they didn’t even have any in stock except for the very lightest and darkest shades.
Customer Service: I actually came here to return a moisturizer I bought at another Sephora while traveling last weekend, which I had taken home and realized was about to expire. The staffperson handed me another. I asked why the picture on the box made it look like the lotion was purple. She said it was new packaging. Then I noticed it was just as old as the one I was trying to exchange, and that the packaging was discolored all the way over. No apology for leading me astray, she just said that they didn’t have any other. Um… awkward silence… then I prompted her to suggest some other brands for me. She pointed to one (which I looked at, and then realized that they didn’t have in stock in my shade even). I wandered around the store by myself and found a few other brands of lotion which she had neglected to show me. During our initial transaction where she was trying to sell me the discolored lotion, she also picked up the phone to answer a call from a customer, answered very rudely, and then hung up and complained to me about this other customer (um…unprofessional much?)
I was so sick of dealing with the lack of help and negative attitude that I just decided to return my nearly-​expired lotion entirely and just go shop online for the same replacement on Amazon. Which I did. And found a much better price for. And free shipping. Usually I don’t mind paying Sephora prices because the staff are usually so helpful and friendly and honest, which you need when you’re buying mystery concoctions of stuff to slather all over your face, but this is ridiculous. Seriously, never going back to this one.

I tell you, such a major improvement from when they first opened! Real makeup artists that don’t make you look like a drag queen, and excellent customer service-​thanks to Carol. Am I really in Prince George’s County Heaven? I tell you sometimes I will do any and everything to not have to drive out to Montgomery Mall, because I love this place so and what could be a $ 100 trip can easily turn into a $ 200 trip. The Sephora located in the middle of JC Penny has all of the makeup basics like Nars, Urban Decay, Make up Forever, perfumes, skin care products that a junkie like me needs for that high.
Today, I just wanna get in and out without breakin the bank and not feeling like I need to buy something for myself. Carol put together a cute basket with coconut body wash and shea body butter for my mother, and for my sister we picked out a small Cargo eye palette filled with neutral tones that can be used every day, also with a plum, violet, and dark grey for evening glam. Finally I realized that I really really needed another makeup brush for my bright colors I use under my eyes to give em that pop. Hey! This is a replacement, not really a purchase. Sooo, ahem. Two shall we say 3 gifts, $ 65 bucks, 30 minutes… time is precious and it’s good to get what you need quickly on a Saturday when the list of errands seems to never end.

I love sephora but I also love good customer service and that is one thing this place lacks! Went in after looking for a specific foundation that was out of stock at a few other makeup stores and low and behold this sephora had it! Somehow I still managed to walk out of this place empty handed because that’s how bad the customer service was! The guy walking the isles was to busy playing the the makeup to really be helpful and the woman behind the counter was to busy rushing people along to realize she rang out my order for almost $ 20 more than it was marked!!! I just left the makeup on the counter and decided to go else were! As of I needed one less reason to shop in PG this Sephora has given me one!