MAC Cosmetics

The. WORST!
I came here a few days before graduating from grad school and I had a problem. A serious problem. During my celebratory trip to Puerto Rico, I’d gotten terrible sunburn on my forehead, and my skin started to resemble a cheap leather bag. It was cracking and peeling, and no amount of exfoliating or moisturizing was making my problem any better.
I was willing to try just about anything, but I needed to see what my options were. I stopped by the MAC counter inside Macy’s and encountered some of THE RUDEST, most stank-​acting people I have ever had the misfortune of crossing paths with. I must’ve stood there for 10 minutes before someone acknowledged me (with a huff and an eyeroll, no less. Sorry I’m making you do your job, boo.).
I told/​showed the guy my problem and asked him what I could do. He put some foundation on my face that was no where near either of my complexions (burned or unburned!). It looked hideous and I asked what other options were available. He impatiently informed me that they also sell bronzer. I ask him if I could try it and he proceeds to cake my face in gold dust… then he just walked away. He never checked back with me to see how I liked it or if I needed anything else. Instead, I found him gossiping nearby with another sales person.
It’s a good thing he didn’t ask me if I liked it because I was horrified when I looked in the mirror. I looked like the love child of King Midas. Worst of all, the shit WOULD NOT COME OFF. I don’t know if that bronzer contained bits of Gorilla Glue or what, but I used 3 or 4 of the makeup remover wipes and wiped until my face stated to get raw and it still looked like I had barely wiped any of it off.
I don’t care if they were giving away the makeup, there is no way in hell you’d ever catch me at this counter ever again.

The other reviews sum it up. Customer service here sucks or maybe I went on the wrong day (Friday before Mother’s Day). I know they don’t get comission so maybe thats why they are not jumping at the chance to help you lol? Maybe they rather use the products on people than sell them (defeats the purpose tho doesn’t it)? I already knew what I wanted as well, and ended up leaving because I couldn’t get anyone to ring me up.
I recommend you go to an actual MAC store or the counter at Montgomery Mall Nordstroms if you are looking for some assistance in picking out colors, the right product, etc. The SAs are very helpful at that location from my experience.

The customer service at this MAC counter can be summed up in two words: Piss Poor. Guaranteed they’ve lost tons and tons of business based on this alone. I know that I for one, will not be returning. Ever.
Since I was in the area, I decided to stop by quickly to pick up a new lipstick and lip liner (of which the Macy’s in DC was sold out). I located the lipstick and liner in the tester section and then the hunt for an associate began. No less than 3 associates passed me while I stood there waiting for assistance and not a one asked me if I needed any help. It’s okay if they were busy with other customers but at least acknowledge my presence! No «hello»; no «Someone will be with you shortly»; nothing. I might as well have been invisible.
So, I headed over to the cashier section hoping that would get me some service faster. Well, I was wrong. After 15 minutes, I was done. I walked out and decided to take my business elsewhere.
My recommendation is that you avoid this MAC counter at all cost. Even if it’s out of the way to visit another, I promise you, it will be worth it.

If I could I would give this place no stars. Worst customer service ever. Been sitting here for 15 minutes and still have not been helped.

Horrible Horrible Horrible customer service!!! as i went to the counter yesterday there was only one or two other customers besides me. After waiting for someone to assist me i walked over to the register and was ignored for at least 15minutes. During this time one associate looked dead in my eyes and not once asked me did I need help, and then she went on break. Then, still waiting, the other two associates made eye contact with me and walked off to help another customer who came to MAC waaay after i was there. After waiting and being ignored for over 15 minutes I left and WILL NOT return to that particular mac store. I would rather just order my products online.

The one Star? Its location convenient… the customer service… not good at all. .cant spend my time or money there. sorry

This review based on a wonderful Mac representative named Stephanie who was helpful, cordial, and pleasant. I have only worn full makeup once in my life and Stephanie made it easy for me to understand what I needed and how to apply it. She did a great job of making me look as natural as I wanted to look.

During a post-​Thanksgiving trip to Washington D.C. this year, I visited this location in order to get much needed mineral make-​up. I was serviced by a man that had the best make-​up on I have seen in my life without the queenatude. Will go back here during my next conference.

I won’t be returning to this MAC location again. I stopped by the MAC counter on a Saturday morning before the crowd arrived and I still ended up waiting for about an hour. The «makeup artists» look like clowns (at least majority of them). They all look different but still look alike. Long weaves, circus makeup, tight clothes, waste cinchers, and high heels. I was actually waiting for 1 rep, when another (Ingrid) spotted me and made her way over to my side of the counter. This was my fault for not waiting for the rep I wanted. She was pushy & only focused on making the sale. While she was applying makeup to my face, she was looking around… searching for her next sale. I told her to go on and I’ll look around some more since I knew she had other customers she wanted to tend to. Well gee, I didn’t have to tell her twice… she high tailed it out of there and to the next sale. I got to speak with the rep I initially wanted and she was sweet and courteous, totally opposite from the one who worked on my eyebrow. When Ingrid saw I was being taken care of by the other rep she pulled her to the side and told her «that’s my client». I am now stuck with Ingrid because she colored in my brows –_​_​_​– The rep told me to wait for Ingrid since she started. I waited about 20mins to a half hour for Ingrid to come back and assist me. She was busy working with every customer she could get her hands on. Mind you, other reps were not busy but couldn’t help me since Ingrid «claimed» me. Long story short I purchased about $ 200 from mac that day but I’ll be returning it because Ingrid was rude and greedy. You’d think since I spent so much $$$ I’d be treated kindly. I’ll stick to purchasing online.

Horrible customer service. It’s bad enough they’re located in PG Plaza, but that’s no excuse for piss poor service. The MAC counter is located inside the Macy’s and I’ve been there numerous occasions and never once have I received a different outcome. Once, someone greeted me, any other time they try to flutter around like they are so busy even when there are hardly any customers there. Most times I’m there to buy products, not «try stuff on». So I just need to be rung up and be sent on my way. Depending on what the product is I’ll either go to the Clinique counter or visit the MAC store in Pentagon City or Macy’s/Nordstrom in Pentagon City.
Also, by judging the makeup on the employees faces, it looks like clown make up and I would never have them apply anything for me. It’s overly excessive and doesn’t compliment the person wearing it. Like if MAC is promoting a new shade or collection… everyone can’t wear the same shade of blue and red. I want to leave looking like a lady not a clown hopping into the main ring or someone’s birthday cake –_​_​_​_​– The one time an employee actually acknowledge me there, he suggested this blush, it was the worst shade of red to offer someone who is fair skinned. I told him it looked like I was slapped in the face, he tried to convince me otherwise, I declined and I’ll stick to the MAC in Pentagon City for tips.

Okay. I lied. I have been here. you are secretly hidden in the Macy’s. I went for false eyelashes. Takes 10 – 15 minutes. But the three of you kept taking other customers who wanted full on make overs. I know I’m only spending $ 24 on 2 pair of lashes, but c’mon. Ring me up, and put them on!
So I waited… I tweeted. I facebook’d. It took me almost 57 minutes to get service. And 2 of those girls didnt buy $hit. Lousy customer service.
And once I did get service, the guy did one eye, then pawned me off to another girl… my lashes were crooked. I went home and redid them myself.
fail fail fail.