Verizon Wireless Authorized Retailer

I agree with the other two reviewers: avoid at all costs. Not helpful whatsoever. Didnt even attempt to figure put what the problem was, just kept repeating whatever scripted training he was given. For that matter, the verizons on cape cod that I have visited are the worst I have ever been to and I have been a verizon customer since 2002.

Arrogant manager. Do yourself a favor and go elsewhere.
I purchased a phone and plan from the manager several months back. He assured me that my bill would be $ 70 – 80 plus tax. When the bill arrived, it was $ 110. He said I could come back and he’d adjust it if it was over what he said. While shopping at BJ’s over a few month period, I returned 3 times and he wasn’t there. I left a message each time for him to call me but he never returned the messages. I was at BJ’s today and saw he was there along with the girl whom I had left my last message with. She acknowledged that she left a message for him and told him she had. While discussing my issue, he rudely interrupted saying he never got any messages, pointed at his phone and said that I must have been calling the wrong number. This confused me so I explained again that I had left the messages in person, not on his phone as I didn’t have his number. This was greeted by more ignorance from him at which point I said «maybe I should just cancel my service» to which he responded «that’s fine» and just glared at me. In all my years of dealing with Verizon, I’ve never been treated disrespectfully until now. I’ve always been happy with my service and don’t care to cancel it but I also won’t allow myself to be treated in the manner I was by an individual who considers himself a «store manager». I understand this is not a corporate store and perhaps that has something to do with it. I will pursue this until it is appropriately resolved.

Avoid this Verizon at all costs. I’ve been a long time Verizon customer w/​every service you can imagine. Thought I had seen and heard it all untill now… the reps at this location are not required to know verizon products or capabilities. I was advised incorrectly concerning my iPhone usage as a «hot-​spot» and purchased a jetpack. I spent 4 days w/​tech assistance and supervisors only to be told to return it and all would be handled through corp. After driving one hour to this location where I purchased it the same rep/​clerk wouldn’t take it back even after phoning his manager. I explained to him I wasn’t looking for a refund or anything, it was being handled on corp. level. His response was «nah». I’ve read the review for the other Verizon store in Hyannis which was bad. Everything was resolved no thanks to this store. My suggestion is to utulize Verizon stores anywhere but Hyannis.