Firestone Complete Auto Care

A few months ago I took my car in to have the brakes redone. They were starting to go due to normal wear and tear, it was about time. So I went to Firestone, and within a week they started screeching horribly every time I braked. I called and took it back, and they informed me that since they couldn’t replicate the noise, there was nothing to be done, but they were going to do a few things and see if they can make it better. Now, it’s even worse. It’s gotten to the point where I’m used to the screeching, and refuse to take my car back for them to mess w the brakes even more.
Then I took my car in for a routine oil change. After all was said and done, they informed me that I was in need of a new left axle and my engine value had to be replaced. This would cost me upwards of $ 800 dollars. I have a good warranty on my car, so wasn’t too concerned, but decided to go to my normal mechanic (Chris Tovar). The guy who works there, Mike, said that lately a lot of people have been coming in with comments that this same Firestone said that they needed to fix something, and it being completely false. He looked at my car, and even pointed out the things they said were wrong and showed me how they were perfectly fine. I’m not too knowledgeable on cars, and had I not gotten a second opinion I would have spent almost a thousand dollars on something that didn’t need to be done. It’s shameful and embarrassing for a business to be conducting this kind of behavior.
At the end of the day, I wonder about all the people who have taken their car to Firestone and actually fallen for the money grabbing techniques. Do yourself a favor and get a second opinion, because if this happened to me, I can’t imagine how many other people it happened to.

I wish I’d read the reviews on here before going to this firestone location. I took my GMC Terrain here for an oil change because it was raining and I knew I could take my 3 year old daughter next door to McDonalds for food and to play while we waited. When I pulled up I only saw one other car in the shop so I didn’t think it would be much trouble. The lady, Alisha, said it would be 30 – 35 minutes and $ 59 for the oil change (this is JUST for changing the oil — no tire rotation, windshield cleaning… nothing extra). I think $ 59 for an oil change is insane but the location was convenient so I thought it was worth it. I spent a good 45 minutes next door at McDonalds then walked back over. Then my 3 year old played and entertained herself for another 30 minutes. I didn’t ask about my car or complain that it was taking longer since my kid was being patient. However, Alisha told me they were done with my car and had me pay. I then asked for the key and she said, oh just head outside and they’ll bring it around. (Keep in mind its raining) So I take my daughter outside and tell her we’re going to get in the car, but my car isn’t there. We stay out in the rain for another 10 minutes and I give up and start to go back in, but of course, my kid doesn’t want to go back in, she wants to get in the car. So I peek into the garage with her and I see my car has the hood up. Then, I say to the mechanic, I was told my car was done and we’re ready to leave. The mechanic says to me «I have no idea why you’d think your car is ready, I haven’t even put the oil in it.» So, still trying to be patient, I ask if we could wait in the car while he puts the oil in. I’m told no, that we have to wait inside. Of course, that is not what a 3 year old that’s been patient for, at this time, an hour since McDonalds wants to hear. I hope they enjoyed listening to my screaming child because they deserved it. Alisha then wrote her name illegibly on the back of my receipt and said the next time I come in I’d get 10% off. lol Nope, never again.

Took my Subaru to get it aligned. This facility doesn’t know how to do alignments. I recommend not coming here for that purpose.

Dropped truck off at 0830, and they said they’d have it done «definitely within 2 hours». 3 hours later and they haven’t started. Will be finding another spot for oil change today

I want to send a special shout out to Rolando at Firestone for making my day. It was an extremely stressful day trying to figure out what was wrong with my car. Long story short I had taken my car in to have the battery tested and he explained how the battery had tested bad. I had purchased my battery just over 3 years ago and thought for sure I would have to drop money into a new one. Because the 3 year warranty ended in June I had expected to just have to pay. He kindly said because the warranty date was so close to today he would change it out only for the fee for a
technician to change it. 18.00!!! Thank you very much, Rolando. The technician who installed the battery was extremely professional and friendly as well!

Took car in thought it was started agreed to starter fix if it needed it, was battery they replaced it and charged me $ 99.00 to remove it and replace it no call or nothing to get it ok’d.I could have done it for free and every shop around would to. stay away!!!

I took my car in for an A/​C service after realizing that on the highest setting, my vents were barely able to pass a whisper of air… I wouldn’t necessarily say that the first guy greeted me when I walked in. I mean, he kind of sat there, glanced in my general direction and then called out for someone else and then went back to whatever he was doing. No worries — Geoff came and talked to me to start getting to the bottom of what was going on with my A/​C. About 2 hours later, he called to tell me what the problem was: a severely congested air cabin filter (which I didn’t even know I had) and he told me exactly how much it would be. Another couple of hours and the job was done. Geoff showed me the filter and explained the problem, and he did it in a way that was more informative than admonishing — a very welcome approach. The guys there definitely helped to make my summer drives a heck of a lot more comfortable!

DECEPTIVE PRACTICE ALERT!!!
I took my wife’s vehicle to this location for a tire rotation, balance, and alignment check on Saturday 6÷21÷2014. While they did their «complimentary service check» they noted that the engine air filter was dirty (hand written by the technician) and suggested replacement. I noticed this while reviewing the paperwork at home. What Firestone did not know was that I had just taken the vehicle to the dealer for service on Tuesday 6÷17÷2014 where the same air filter was replaced. I went out to check the filter myself thinking that the dealer charged us for the filter but did not replace it BUT the filter was absolutely spotless! My wife called the Hutto Firestone and spoke with the manager to inquire why the technician hand wrote «dirty» and checked the yellow «sugg» box. The manager became defensive and attempted to explain that if it was noted as «dirty» that doesn’t necessarily mean it is dirty, it’s just something to keep an eye on for future visits. We told him that it seems very deceptive to write dirty and suggest replacement on the paperwork when that is not the case. He continued to defend the actions of the tech so we ended the conversation.
This seems to be a company wide issue. A couple of years ago I took my truck for an alignment at another location and was told there were brass shavings in my brake fluid. They called me to recommend having the lines flushed before I picked it up but I was close by so I stopped and asked them to show me the problem. We went out to the truck and they were unable to reproduce ANY brass shavings from my brakes. They then changed their story and said that due to the mileage on the truck there are likely brass shavings so they recommended flushing the brakes. They could not answer why they claimed to have seen shavings then changed their story once I demanded proof.
The first time this happened at Firestone I tried to give them the benefit of the doubt but now it’s happened again! How many people have been scammed by these deceptive practices? Be careful if they recommend anything you didn’t ask for!
QUESTION EVERYTHING AND DEMAND PROOF!

This place is a joke. I got an online quote for four tires. When I went in on Sunday to buy them, they had suddenly been «discontinued», but they had something comparable that was only $ 200 more. Nice bait and switch guys!
I told the tire guy no, I wanted what I was quoted — after all, that’s what a quote IS, right? So he told me there were 32 of the tires in the area and he would get them and call me back on Monday. Not ideal, because I didn’t want to drive back out to Hutto just for that purpose, but I can live with it.
No call on Monday. No call on Tuesday. No call on Wednesday. (In the meantime I submitted a complaint on the
website, and have not heard a word back from them, either.) Finally I call him on Thursday. OF COURSE, it’s his day off. But the guy who answered the phone tells me that there are only two tires in the area (not sure what happened to the other 30 between Sunday and Thursday, but I sure wish they’d have sold them to me!) and that they won’t get them from another area and that I can have inferior tires for the same price.
I’ve made multiple good-​faith attempts to give Firestone my business, but at this point, I think one of their competitors is going to be a bit more trustworthy. In today’s ultra-​competitive market, that’s too bad for them.

«November 30^th I took my car into Firestone in Hutto due to the heater not working. After getting the $ 100 diagnostic, the manager, Rolando Ramirez informed me that I needed a thermostat replacement, blend door actuator replacement, and coolant flush. At that point, due to lack of funds, I chose to only get the thermostat replaced so I could have some hot air to take my 3 yr old son where we needed to go. By the time it got cold out again a few days later, the hot air wasn’t blowing. I brought it in on Dec 7^th to get the rest of the recommended service. I picked the car up on the 8^th, and by the evening of the 9^th, not only was it not blowing hot air but the car began to overheat. Id have to pull over and let it cool just to make it to work and back. I brought it in again on the 10^th and they got the heat working for 24 hours then it was back to cold air and overheating. Finally, after dropping it off on dec 12^th, they diagnosed that the head gasket was blown and it would be an over $ 2000 repair. By this point I have paid over $ 500 in repairs. During a subsequent converstion with Rolando he informed me „i don’t have to give you any money back“. I let him know that i should get all of my money back bc the problem wasnt diagnosed correctly in the first place. He told me „you can take $ 300 or you can take nothing“. I agreed at the time because its all I could do. However, when I got there to pick up the car, he had adjusted that to $ 269. Saying he did the numbers and that was half. At this point, not only did he not give me all my money back, he went back on the amount that we agreed upon. I feel that my service and diagnosis was botched and I was strongarmed robbed out of my money. Id like someone besides Rolando to contact me in this matter.»
I submitted that feedback on the
website and received a call from Charlie the next day. He agreed that I should have be refunded all my money and saw to it that it was all refunded. His statement was «We do it right or it’s free». Im not sure why the store manager, Rolando Ramirez, couldn’t understand that concept. Unless he’s no longer there, I will not be going back to that store ever again.

We usually go to the Firestone in Pflugerville off of Limestone but we were in need of an oil change on a Sunday and they said this location would be faster since they were «dead». We normally get charged I think it’s $ 60 something dollars for a fully synthetic oil change for our Jeep. After coupons the total came to $ 75 or so. I wasn’t sure why the total would be different and I mentioned it to my husband and he looked at the paper work– they charged us for an extra quart of oil. Odd because our manual for the Jeep states 5 quarts. My husband checked the dip stick it was past the MAX line. Really your mechanics can’t read that?! We went back in and explained the problem. The manager apologized and went to tell them to pull it back in. Shortly after that this burly guy comes from the garage and says that aftermarket oil filters sometimes hold more oil and ours does. My husband says that’s odd because aftermarket is supposed to be exactly like the dealer item and besides that he’s never heard of one taking a QUART MORE of oil. The guy says well yeah it’s just that way. I chimed in and said that was funny because the other location in Pflugerville has never needed to put an extra quart of oil before. He says well I guess I will give you just 5 quarts then. So rude! We get our car back and our credit back for the oil and my husband immediately calls customer service. Over filling someones vehicle with oil is dangerous! I would rather wait 5+ hours at the limestone location than ever go back here again!
I guess we now know why it was «dead»…

We had a mishap with our trailer on Toll30 recently where all three of our tires blew (super heavy load) around 5pm one evening. After attempting to find a certain tire at other nearby tire locations (since we didnt want outr trailer so dit abandoned over night) we called the hutto store and were successful with a match. However we called about 5min til closing. The guys working the shop stayed open to help us, Geoff and Roger I believe. They were super helpful. They went above and beyond helping us by calling a mobile tire changerto come to where the trailer was stranded on the toll and eneded up staying after hours 30min plus to make sure we were taken care of. On top of it, days later I recieved a call just to check in on us to make sure we were taken care. That follow up call meant alot. I give Geoff and Roger (think that was his name) two thumbs up. Very friendly and helpful!

After having multiple bad experiences with the Firestone on Limestone in Pflugerville, we have tried this place out several times! They have been AWESOME… Fixed my flat when another place couldn’t, they ordered me special tires when i asked and didn’t make me feel bad about it… changed my oil, and took my coupons without any up charges. This Firestone is amazing! LOVE them — DO NOT USE the Firestone in Pflugerville off Limestone, It’s worth the drive to come to the Hutto one. This place has done us right the last 3 times we have used them. I truly hope it stays that way.

Wow! What horrible service. Would not even honor coupons off of their website! If a tire is 94.99 regular price and the second is 50% off equals 47.50 for a total of 142.49. Now add 28 for mounting and balancing for a grand total of $ 170.49! They told me it would cost $ 218!!! Stay away unless you want to get screwed. They cant even do basic math! Rediculous and sad at the same time. Needless to say I walked out.

After reading the negative reviews for the Round Rock Firestone location, I will admit that I was a little apprehensive about taking my car to the Hutto location. However, I received nothing but excellent customer service from the Hutto location. Service advisor Geoff was very helpful and went the extra mile to explain my car situation and actually showed me on my vehicle what the issues were. I have an old car was provided with options and recommended services but there was no pushy sales pitch and charges were very reasonable.

SO, went to Firestone in Hutto at 10 something this morning and just got done at 2pm for a patched tire (had a nail). At checkout the guys says that cause i didn’t yell and was so patient about how busy they were there was no charge. :) Nice to see customer service hasn’t gone by the wayside at this store!

These people should be ashamed of themselves. Terrible customer service. From the start these guys tried to hound my wife into thinking she needed more repairs than necessary. They did a piss poor job on our car. I will never use these guys again.