CarMax

Service continues to be provided at a high level at this establishment. I recently worked with a lady named Latasha Rice and she was awesome! She had the vehicle transferred to Huntsville at no charge, but alas it was not what I needed upon inspection. Still she maintained a great attitude and provided top shelf service through out. If/​when I need another truck this is the place I’m coming to. Thanks.

The 2013 Lexus we bought on Jan. 30 is the third car we have purchased through Carmax. We saved around $ 17,000 by getting a used vehicle as opposed to a new version of the same. The Carmax associate, Drea Mercer, did an outstanding job helping us. She found the car with the features we wanted and had it transferred to Huntsville. She was patient, responsive and very pleasant to work with. I would highly recommend Drea Mercer and Carmax to anyone ready to buy a car.

Just bought a Ford Escape. Everything was going fine until we went to pay. We were able to get an interest rate at our own bank for half what they said was their lowest, so definitely shop around for better. Then they said there was a lien on our trade in and could not buy it. We spent two days and a lot of cussing at our old lender to finally get a new title sent. When we go to check out, they see the original title we had and then said «oh that one will work». Really?! Two days later we hear noise from the from left brake. I look at the rotors (I know I should have done this first, stupid me for trusting their «certification process») and they are severely grooved. Didn’t have to touch them, you could see the entire surface grooved out something awful. My wife takes it in this morning and they say that in their certification process they measure the thickness of the rotor and if in spec, they call it good, but the massive grooves were ok. My wife calls me and I advise her to go back. They then say they will turn the rotors and replace them if after the resurfacing they were out of spec. I really think the guy that told my wife that they were ok was taking advantage. Come on man, grooved rotors are not «normal» and if you think so, you should not be a mechanic. They said they would replace the pads too. Well of course you will, they’ll be grooved too! Very frustrated so far. I will update with the outcome to be fair, but at this point I cannot trust anything at all that they say. Hopefully they can make this right.
Edit: BTW Cam, our salesperson was awesome. They are replacing the rotors, pads and checking alignment. Yeah, the ones they said were fine.

Horrible service from Julie at carmax. She was rude and inconsistent. Attitude towards customers and fellow co workers. I witnessed her being very rude to a fellow co worker and customers. Horrible will never shoo there again

I just bought a nice 2004 BMW M3 which I believe was «re-​conditioned» by this store. They did a great job on the cosmetics and did beautiful detailing work. The touch up seat dye job was somewhat lacking and came off as soon as I conditioned the seats (which the previous owner never did).
Put no faith in the «125 point inspection.» The mechanical work was minimal. Basically all they did was change the oil and the rear differential fluid. It still needed:
1) oil leak diagnosis
2) cabin air filter
3) engine air filter
4) fuel filter
5) change dirty brake fluid
6) change old coolant
7) drive belt
8) AC belt
9) manual transmission fluid («lifetime,» my ass!)
10) parking brake adjustment… how do you miss that?
There’s also almost zero chance that they put in the correct $ 13 per liter oil that this car requires, so that also needs to come out ASAP. What I will say is that they saved both keys and the main owner’s manual, but the case and the support manuals were gone. They also got the car on the truck and shipped it in a timely manner.
Since you have a free 5 day return policy, my advice on a CarMax vehicle is not to buy it until you have an appointment set up with an independent mechanic that specializes in the brand of vehicle that you’re considering. On the next day, take it in for a full inspection, which will cost you about $ 200. Insist that they document all of the defects that they encountered and take this list (like my list above) to CarMax. Once they have performed this work for free, you’ll basically be getting your $ 200 back, plus serious peace of mind.

I recently purchased a vehicle from CarMax. I had never purchased a vehicle before. My two previous cars were gifts from my wonderful parents. But, after a year of searching I finally found that perfect car at that perfect price. CarMax was the one who had it. A beautiful and difficult-​to-​find 2011 Mustang GT California Special was sitting on a lot in Dayton, OH, just waiting for me.
Dayton, OH? What? Yeah. Freakin’ Ohio! I mean, who goes there? Not me. Luckily CarMax has a great little system worked out where you can transfer a car from another dealer for a reasonable fee depending on the distance between the dealerships. For me it was $ 249 to transfer my attainable dream car to Huntsville. Book it!
Now, read this part because this is the local info. If you call up CarMax and a woman named LaToya answers the phone, hang up and call back later! LaToya was my salesperson and she was not stellar. In her defense, she is part-​time. She’s not there everyday and isn’t there the full day when she is there. Having said that, I still felt she was a bit flaky and just seemed undedicated to the sale. She was frequently unplugged from what was happening with my transfer. Frequently I was told things like «I don’t know what is taking so long,» or «It will be here on Friday.» It arrived on a Monday and she had no idea why it wasn’t there on Friday, she wasn’t even in the office on that Friday it was supposed to arrive. Really?
In the end I got the car and I am thrilled with it, but the 14-​day maximum possible transfer time turned out to be 21 days! When you’re waiting for your attainable dream car, an extra week is a long, painful wait especially when you question the ability and dedication of person responsible for you attaining that dream. Her redeeming quality is she’s a friendly person. She was easy to work with once I was able to get in touch with her, it was just getting in touch with her that was difficult.
When the day finally arrived, I was in and out with my new car in under two hours. There are no hidden fees, just a simple CarMax fee and you’re out the door. My final tip? They can remove that ugly CarMax decal and will if you ask them to. So if you don’t want to advertise the dealership (and why would you?) ask them to remove it.
4 stars for CarMax the company, 2 stars for LaToya the local salesperson = 3 stars for CarMax Huntsville.