Enterprise Rent-A-Car

Terrible they charged me for something I hadnt done, apparently a scratch on the car. They over charged me too many times. And over expensive for the rental and service giver here. They give u cars all dirty

I would like to start off by saying that having to get a car rental due to an accident is already a bad start. Hats off to Lety, Erica and Jessica for their amazing customer service. It was already bad enough to deal with claims, adjusters and other rude people. This location is located in a shopping center w/​plenty of parking. The entire staff at this location was an absolute breath of fresh air. From their customer service on the phone to when you actually come into the location. Not only did they supersede my expectations, but I was very surprised that they were willing to go the extra mile for me as a client. Not only did they put my car rental worries to rest, but they really empathized with me. I rented a Nissan versa note, at the time of rental it was super clean (no complaints whatsoever). I would definitely come back to do business at this location.

I visit this place few days ago to rent a car. The owner and the bearer of this business are truly good man. They give some good tips and my choosing car to rent me. Their car was really well furnished and speedy too that helps to reach my goal as soon as possible. Full and final honestly I can say that no credit card just gives their reasonable prices and take the best speedy car to thunder you up. Thanked to this services.

Enterprise is always really easy to deal with, very professional and affordable. Jessica at this location was extremely pleasant and drive me to the repair shop to pick up my car.

Everything I need a vehicle to travel to Vegas, I go to enterprise in Huntington Park. Staff is
Friendly, professional. I usually ask for the Assistant Manager Michael, Great Customer Services. I rate him and this Location a 5.

process was simple, every employee I encountered was friendly, professional and knowledgeable. Price was good, recieved the car I Requested (car seats did have some dark stains though). Got a ride home! Will use them again

I’m been dealing with car rental places for many years and it really doesn’t matter where you go, you’ll have to be patient. That seems to be pretty standard for all car rental places, so I can’t really make a big deal out of that. People need to learn to be a little more patient and probably understand the process and what it takes to get them what they need.
So with that being said, I can’t express enough the level of customers service by Letty and her staff. Although I had to wait, they acknowledged me and reassured me they would be with me shortly. Which they did.
In addition although the reservation was done through an insurance agent. the car they had reserved for me was not what I wanted and/​or needed. So Letty and her staff did a wonderful job in accommodating me with the car that best suited for the trip I was taking.
Besides being under pressure by the line of people waiting and a customer who was giving different by a call center. They staff kept their cool and were able to accommodate that customer as well.
Not sure what the about those that had a bad experience but I’d highly recommend Enterprise Huntington Park, Letty (Branch Manager) and her staff.
EXCELLENT CUSTOMER SERVICE… Good job.

Maybe there’s been a change in management but I had a great experience with this location. I was visiting family from NYC and needed to rent a car. This was the only rental car place close to where I was staying. The clerks were all very friendly, professional and attentive. They explained the rental process to me. There was a minimal wait to retrieve the car which was delivered to me clean and in good shape. I reserved the car online so I had to provide credit card info in advance — which is standard protocol, so I had no issues with that. At the end of the rental I was very happy. There were no «surprise» charges, everything was smooth and very straightforward. I definitely rent a car from this place again.

please i am warning you, do not choose this place
1^st of all they were almost 2 hours late picking me up from my house. the place ended up closing, & i was calling and calling
my trip was the next morning so i was freaking out
the driver that picked me up could not drive, he tail gatted like crazy
when i finally got to the car rental place they only had a truck, a lame nissan, & he had the nerve to offer me the big truck he picked me up in
everything was rushed, costumer service was terrible and the car ended up not driving smooth at all. i just kept it because my trip was the next morning

First I’d like to say that I’ve been renting from enterprise for over 3 years now!
I’ve gone to the location in Downey for the most part. Unfortunately I’m forced to come here because my license says I live in hp.
If you’d like to pick the location you’re renting from you will need to use a credit card.
I personally find no use in using mine. So I’ve came here four times now & although I’m a paying customer I can’t shake the thought, «I’m ab to get ripped off,» out of my head.
I’m stupid because I keep coming here but after this experience I will not be returning.
I reserved a vehicle ahead of time. Jose was the one that checked my reservation. He tells me I’m getting a fiat even though, I called days ahead saying I wanted a compact four door. I was told I’d get one.
Of course I tell him a fiat is out if the question. He tells me he could upgrade me for an extra $ 3.00 a day. While that is not an absurd amount, I called ahead & was lead to believe I’d at least get a four door vehicle.
When we go outside there is no fiat.
He then tells me he’d let me take the Hyundai for $ 2.00 extra a day. I tell him it’s free upgrade or. bye! He asks why, I explain that the fiat is too small & idk why it’s categorized as a compact when it’s clearly an eco. I also tell him that I called ahead to make a request & if they weren’t going to be able to accommodate me then I should’ve been told otherwise.
This guy has the audacity to say it makes no difference because the cars that are considered eco are also compact! Both categories have the exact same cars!
If they’re exactly the same, why is one cheaper than the other? Does enterprise deliberately rip their customers off? (Plus if they don’t have a vehicle in the reserved category you automatically get a free upgrade.)
I let him know that if they’re the same they should be priced the same & not charge more for a compact if they’re also eco.
Seeing that I was not going to budge he gives me the Hyundai.
The interior was not vacuumed.
The exterior was not washed.
It had a few dings & small scratches.
It had stains on all the seats!
I was time constrained so I took it. I understand that these cars are used by many ppl & wouldn’t have minded but this is not the first time they give me a dirty car. This is not the first time they’ve been difficult.
Besides having a dirty car, the aux & usb didn’t work. It had no cruise control & the car would sway when it reached speeds higher than 60 mph.
I complained to the manager when I dropped off the car. She was very professional, apologetic & said she would speak to Jose.
If you could avoid this location I suggest you do but if you can’t, good luck hope you catch them on a good day!