Chase Bank

10people in line and they close one of the two Windows that’s are open. What great customer service.

Why do I come to this branch when I know they have the worst customer service??? How much are they paying the manager of this facility, maybe he needs to get out of the office so they can see what’s going on here. I need to change banks and stop complaining.

Went in to get a debit card replacement. Girl that helped had awful customer service, didnt greet me, just ask for me to follow her to be helped.
Came back to me with debit card, said here you go.
Didnt get her name but, I dont think that matters as I think she reflects the attitude of everyone working there.
Will avoid this branch.

This place had plenty of tellers. Now they installed three large ATMs and they only have one teller. RIDICULOUS! Customer service is a thing of the past. If I wanted to use the ATM, I’d use it OUTSIDE.

If I could give negative rating I would. During rush hours these idiots closed down all cashiers except for one. They decided to train ppl on how to use ATMs. This girl Nancy counted my cash 4 times and spaced out on what I needed done with that money. They are passive aggressive & ignore customers if they have a complaint. I sometimes deposit stuff at other Bank of Americas with my expired ID (when I don’t carry the new one) & this Nancy girl cut me off when I tried to explain the situation to her. I was coming from work & I was starving. The payment was due that day & I had not been able to stop by during business hours prior to this date.” But she didn’t care & AGAIN, smiled and said «anything I can help you with?»
WTF!!!
They have elders complaining, children running and they still have only one cashier open.

This Chase bank is fairly new and has a modern design to it. I come here all the time. The tellers are always helpful and always willing to answer questions while processing the transaction. They also have free coffee for any of you that need that caffeine rush. I definitely recommend this Chase bank.

Confused and no so helpful stuff.
The tellers are fine and the waiting time to conduct window transaction is fairly reasonable.
Now when it comes to the «bank professionals» they aren’t the most helpful. I went in to get a debit card replacement. The rep. that helped me took almost 30 minutes of my time and in the end just said «im sorry our machine is broken» .
Where’s the professionalism? shouldnt they know that the machine doesnt work before hand?
She seemed more confused than i was. I said «How long is this gonna take? ‘cuse im pressed for time» she replied with a half ass answer «im no sure» and kept leaving the cubicle to talk to people. In the end she came back and said, sorry we cant do it at this time, I can order one for you. To which I said «i couldve done that at home and save myself the gas and the time.
Thanks a lot lady consider yourself lucky im not posting your name here.