Verizon – A Wireless Premium Retailer

This review is long over-​do so i apologize to the Bjarne, the gentleman who did an amazing job at this specific storefront. I walked into this Verizon store about two weeks ago and was welcomed by two friendly faces. I had difficulty figuring out the password to my account and the other gentleman (who I can’t remember his name) graciously let me borrow the stores land line. I just drove back 5 hours in the heat from Havasu that afternoon and the last thing i wanted to do was wait at the Verizon store to replace my broken, waterboarded Iphone. After clearing up difficulty with account accessibility, Bjarne helped me with over the top, excellent customer service by not only staying an HOUR AND HALF pass closing time, but also by helping me get the absolute best deal on my new iphone. I’ve had many problems with other wireless companies in the past concerning customer service, but Bjarne single-​handedly reassured that real human beings that actually still care about the satisfaction of the customer are still around. The management should be honored and proud to have such a patient and helpful employee in their sales department. Thank you again Bjarne and keep it up!

I walked into this business needing to replace my old phone for a new one. I was fortunate enough to have Tom assist me with transferring my data from my old Samsung to a new iPhone. Tom was very professional and his smile never went away no matter how challenging this transfer became. I walked out of the store with a new phone and everything I needed to continue using my phone.

Best Customer Service over all others!!! Thank you Ali !!! He went above and beyond to help me! Stayed late and made sure I didn’t go home without a phone! Best Verizon. Highly recomend this location!!! Ali is a life saver … A+++++

I don’t generally bother writing bad reviews, but thought it warranted. I bought iPhone 6 a few months ago. Hoss, the manager assisted us and tried to explain the different plans. He was confusing. My boyfriend knows the different plans well and he was even confused. Hoss also said there is no Edge plan anymore, so that conflicts with a previous review. I also got the feeling I was being swayed to change my plan to what he was suggesting. Went back a few days later to take advantage of Verizon’s price matching and he said if I wanted the lower Apple price, I could return my 6 with him and go to Apple. We explained we spoke to Verizon customer service rep and they said it’s no problem and made a note on my acct. Hoss said he looked and saw no notes. He called his boss who stood by hoss’s decision but hoss didn’t tell him everything. We finally got Verizon rep on phone and they gave me a credit for the higher priced 6 and apologized profusely for the way they heard hoss talking to me when we were all on speaker phone. Verizon online and phone support has always been great. No more stores for me, especially this one.

I am extremely disappointed. I went in to look at the iPhone 6 Ali approached us right away. Initially I didn’t want to work with him something just didn’t seem right. Being in sales finding out he was new, I gave him a shot. So I chose to do the flex program and stated he could save me $ 40 dollars monthly and he would also remove 2 extra lines I don’t use. Sounded as he knew what was up and Long story short, my phone bill is $ 40 more he never removed the lines. And my first impression of him being slimey was correct!!! Verizon is so dam expensive and I get what I pay for. I was extremely disappointed!

Recently switched to Verizon from ATT and I usually don’t go into the store to sign up for services but I didn’t want to wait for my iPhone 6 to be shipped. I’m so glad I went here. My sales rep Ali and the store manager were very accommodating, helped me trade in my phone and get the $ 200 credit deal going on at the time.
They also hooked it up with accessory discounts that came with a lifetime warranty. I ended up not only switching myself, but my whole family over. Great friendly customer service.

Well, I was able to buy the phone I needed, but the process was odd and uncomfortable. The sales person kept pushing the «edge» program on me even though I said I wasn’t interested. Then the manager came over and asked me if I wanted to join. I said no and that the original sales representative had already asked me. Then I got curious about the program and asked a question (I shouldn’t have). Immediately the sales person’s phone rang and the manager, who I assume was calling from the back office where he was listening to our conversation, offered me a «better» price to join. I said no still. Their style epitomized the idea of the pushy, creepy sales person.

My stepson purchased an iPhone here on 1-​24-​2015. My account shows TWO transactions that day — a contract with a FORGED signature for a Motorola Maxx on my account. They tried to duplicate his signature, but didn’t get it right — obvious forgery. Sequential transaction numbers.
Reported to Verizon security.

This is the WORST customer service I have ever experienced! When in the store purchasing my new phone an employee yelled at a customer on the phone, loudly saying «I don’t like your attitude.» Wow! I then had a screen protector placed on my phone, that started to lift and bubble within one week. When I went back to the store, for a quick replacement, the employee who yelled on the phone was my representative. He curtly said we don’t replace those, we don’t even sell them anymore. Really, I bought it less than a month ago and they sell them for $ 40. He rudely pointed to the back of the box and said I would have to contact the manufacturer, PureGear.
I went home, immediately contacted customer service, who said go into any Verizon Store, they have a 30 day replacement policy. I went into a Verizon Store and they refused to help me as the original store where I purchased my phone is a 4G store. Apparently Verizon does not back the 4G stores. DO NOT go into this store, at Beach Blvd and Garfield as they have horrible customer service. They allow their employees to yell at customers AND they do NOT back there products. This could have been resolved in less than 10 minutes by a quick changing of the screen.

Had an amazing experience at this 4G wireless location. They truly have an amazing customer service. Chris was my rep. He and the store manager Hoss went out of their way to make sure I am satisfy.

Amazing customer service!!! Hoss the store manager is very helpful and kind. Will go out of his way to get you what you want. Thank you!

I went into this store today wanting to activate a newer model phone in replacement of an old phone on the prepaid plan I currently had. Should be a simple deactivation of one phone and an activation of another. WRONG! Instead, two of the employs told me that I wouldn’t be able to remain on the same prepaid plan because the new phone was 4g and the old was 3G. The best thing they could do for me is sign me up for a slightly more expensive post payment plan. Well, I naively trusted the reps and changed my plan only to get home and call the pre paid support for some reassurance. Sure enough my old prepaid plan would work with my new phone and practically everything these guys at 4g said was a lie. BEWARE of these private retailers, they’ll say anything for a sale. Save time and money going to the corporate Verizon stores.

instead of going here, opt to go to the corporate store north on beach blvd just before heil (on the leftside)
16 401 Beach Blvd
Huntington Beach, CA
(714) 847‑8799
these smaller «authorized retailers» are not to be trusted.

Absolutely no stars or ranking for this store or service or lack there of! I’m am extremely disappointed with the response I received from the Verizon representatives. I visited this store today to add my son to my plan with the new IPhone 6. We walked in the store and asked if they had any IPhone 6’s in stock… with an emphasis on ANY. The rep said he had them in stock and asked how many do you want? I said «just one for now… then he said «no»…I asked why they led us to believe they had the iPhone 6 in stock? Another rep jumped in and said that they had the 6 in stock… it was just a matter of which one. I never specified which Iphone 6 we wanted. Then the rep changed his story and said «oh Yeh» we sold that 128. wink, wink. All they had to do was to be up front and honest instead of giving us the run around. So no IPhone was purchased or ordered from this store.

Ugh. Where to begin.
I have been into this store four times and called multiple times over the SAME issue. I originally ordered a MiFi card and when I got it home, it didn’t work. I went back the next day – bad SIM card. I came in later that week to return it altogether.
A few weeks later I had a charge for $ 175 on my account. I called Verizon Corporate and they told me the store had forgot to reimburse me the money when I returned the MiFi card. This was over a month ago and I still have not been reimbursed. I have been in again to clear this up, and simply stood there for 45 minutes until someone said that they would call me once they cleared IT up. I never received a call – and now – after having to call them twice, I still have not been reimbursed and they tell me they have a new staff so they don’t know anything about my situation.
RUN. RUN FAR FAR AWAY!!!

Best customer service ever. Aakash Shah and Sydnie Dutra the 2 reps tha helped me where amazing. They took care of me in a timely manner and hooked me up with some great extras. I could not be happier. Dont go anywhere else if you are buying a new phone. Incredible service and attention to detail. Love these guys.

Great customer service at this small store. They aren’t swamped and overwhelmed like the big stores. Everyone is friendly and has a great personality. They even came out to my car to connect my new iPhone to my car’s Bluetooth. Beyond helpful. Highly recommend

Everyone here is amazing. Esspecially the manager. He was super helpful and really took the time to listen to what I was trying to accomplish with my phone plans.
I was even able to follow up with Aria the next day regarding a question my mom l had about her new phone. My mom was also really impressed with the service we had received.
I have to admit, I was hesitant to stop in after reading the previous reviews but I was right there. However, it seems like that staff has since been filtered out. Definitely go see the man Aria if you’re in the area. He’ll get you in out and on your way with a smile.

Great Service! I worked with Alden. Short guy with spikey hair. But Alden helped me find the best deal. I know I needed a new phone, but I wasn’t sure which one was best for me. He went over the features and compared it to how I would use it in my hectic life. And he showed me how to use my new iPhone and he transferred all my contacts and pictures from my old phone.
Thanks Alden!

I will admit, I used to hate this location. I went in about a year ago and the people working there were rude and clueless. I was so mad that I literally walked out while the guy «helping» me was talking/​slash texting his girlfriend.
I went in tonight because I’m moving soon and wanted to get my new iPhone 4s before I left. I wasn’t expecting much in the way of service, but I knew what I wanted so I figured I’d be in and out before they could irritate me too much. I was pleasantly surprised to find an entirely new group of guys who all said hello and were eager to help me out. What I needed turned out to be a more complicated process than I thought going in, but Aaron and Jesus made everything happen. They both ended up staying later then they were scheduled to make sure that I had everything I needed and that everything went into the system the correct way. They even gave me a temporary phone while I wait for my real one to arrive.
Ignore the shitty reviews of management past and stop in anyways. I doubt you’ll be disappointed in the service you get.