Surf City Termite & Pest Control

Great customer service but did not remedy the roach issue. I had to empty out my kitchen TWICE for them to fog and ultimately use every chemical they could think of and the roaches kept coming back. It’s not clear to me they really know what works best. Nice people though.

Surf city came out a few months ago and treated for bed bugs. They came out 2 weeks later as per their procedure and treated again. The bugs returned almost immediately. They came out again and treated. Didn’t work and by then the 30 day warranty had lapsed. We had them out again and paid again. No results after 2 more follow ups. My advice is to avoid this company altogether.

I only use Surf city for all the rental properties i manage because of Valerie, Valerie and her fellow staff members have the best customer service skills, all i do is give Valerie my tenants phone number and she coordinates everything for me. They also do a follow up free service after 2 weeks if needed. Very professional company and their pricing is very competitive. They also do an excellent job keeping records for you.

Had them come out for rat problems in July. House was not sealed properly and rats got in (5). Had to have it done twice and there is foam everywhere (need to be trimmed) and rat dropping cleaned up. Well they tell me that it will be another $ 45 charge for follow up to clean up rat dropping and trim foam, Take a look at photos… buyer beware on Angies list.

I actually got their services a few years ago, maybe like 2 or 3… I was having a huge ant problem and needed someone to spray. I called them and set up an appointment. The guy who came to spray was very professional and good at his job. When he found out I was in the military he let me know about the military discounts their company offered to veterans. After he was done, he said the treatment would last a few months, I don’t remember how many months, but just a few. No more than 6. Well it’s been way more than 6 months, (about 2 or 3 years) and I am barely beginning to see ants in my yard again. I’m definitely going to have them come out again once I see the ants are getting out of control. The price was also really good compared to other companies.

Review is only for customer service (ultimately we did not have fumigation done).
We had an excellent customer service experience with Surf City. They were very professional and responded to our questions very quickly. We inquired about a whole house fumigation for termites and they were able to come by the house and offer an estimate when no one was home (which was very convenient) and they continued to follow up with us. They offer an angie’s list discount.

called today to ask them to spray for fleas. They said they are booked with appointments until October 2. No appointments for 15 days? I don’t believe it. They just didn’t want the job. Must be nice.

I am very disappointed with the customer service in received today from Surf City Pest Control. I had my house sprayed 32 days ago for fleas. I was given a 30 day guarantee. I spotted a flea over the weekend. Labor Day was yesterday so I called today first thing this morning. My warranty is up by 2 days (holiday weekend made it impossible to get a hold of them) and they won’t come spray again.
I am convinced that they know their chemical will work for 30 days and on the 31^st day the fleas will be back and they won’t come help. Horrible customer service. It is unforunate because we had a good experience working with them up until today.

Surf City Pest Control is what you get for the price. You pay for cheap fumigation, and you get bad service in return. It is one thing to offer cheaper prices for fumigation, but with unprofessional, bad customer service, it is totally not worth the lower price…
I’ll layout my experience to justify my rating.
I had to get on the phone over 4 – 6 times to verify, setup, and find out what was happening during this whole process. They were obviously unorganized when they started fumigation and had major organizational problems and the team in general was highly unprofessional.
For preparation before fumigation the company forgot to drop off the bags to package foods. They were also late dropping off after 6pm leaving us a very short period of time to package and prepare all our belongings.
Following the trend of being late, I was given a 11am — 1pm time frame for tenting, but they showed up after 1pm.
After fumigation I found that they had broken our water boiler vent and the gas company wouldn’t turn the fire back on so we couldn’t get hot water. Also, they had disrupted the gas meter on the perimeter so this caused a leak and we had to call the gas company to come out to fix it.
This whole experience was obviously not worth the cheaper price, and had I known the problems, issues and service I have experienced with this company, I would have never hired them for fumigation. I would NEVER recommend this company to anyone I know and I hope you read this review thoroughly before hiring. If you are still not sure, just say NO.
—Below is my response to the owner’s response— 10÷21÷14
The response I received from the owner is an odd one… There was never anyone that came back to the house fix anything, this was something that we had to fix due to their mistake. Also, there was only one person that called to coordinate and not both wife and husband. There was no assuming here.
I don’t appreciate a response from a business that makes up lies and tries to cover up and minimize their mistakes. Coming after a designated time isn’t acceptable and making up excuses that other people caused you to be late, doesn’t change the fact that your business was not on time.
Please do not respond to reviews to make it seem like your business cares about satisfaction when in fact you are just trying to cover up the mistakes and lie. Also, its not good to accuse your customers of being dumb or assuming things when it seems you do not know what exactly happened. Your response would have been much more helpful if you cut all that out and just apologized and acknowledged the errors made.
If after this review and response you still want to use Surf City Pest Control, then go ahead and try for yourself.

This review is long overdue. We had four estimates for termite treatment and Surf City Pest Control was our best choice. The price and service were very reasonable. The BoraCare was suggested and no tenting needed. A few holes were bored into the walls and concrete around the house. The holes in the concrete could have been sealed better. Other than appearance not bad. A hose was used to spray product in the attic and poured in trenches, where necessary. The wood repair/​replacement was done better than expected and we were quite pleased. Our neighbor’s noticed the work being done and asked for an estimate. They liked what they saw and had tenting done the very next day. All in all they delivered what was promised and we would use them again.

We called for an inspection to get a second opinion about a termite issue. Felix the inspector came out and provided a thorough inspection and explanation of everything he was doing. After about 45 min, he provided a written estimate for a fumigation option and also a local treatment option. We decided on the local treatment using BoraCare per Felix’s recommendation. I appreciate him being honest about not having to tent the house. He also provided his cell number, which I called to ask some follow up questions. He always responded within a couple hours.
I called the office to set up a date for the treatment. Star was accommodating whenever I called to ask questions and to confirm the work authorization. I also made a request for Felix to be present on our treatment day.
On the day of, I got a call giving me a 30 min heads up. And they showed up on time. Allen and Gilbert showed up with Felix. All were nice and professional. They showed up in clean company trucks and work shirts with company logos. They talked me through all the work and even showed me the termites in the fascia board they pulled out to replace.
The wood repair (along with primer and painting) and the BoraCare treatment to the garage and attic were completed within 4 hours. All work areas were cleaned.
Their estimate was a bit higher than another company we called out. But I gambled on them due to Felix’s professionalism and knowledge. The warranty on their work seems to be pretty competitive too.
In the end, I decided to go with a local, family owed company who obviously put a lot of pride in their professional appearance. I was not disappointed. I would call on them again. I’ve already recommended them to a passing neighbor who saw them working on the house.
Thanks Felix, Allan, Gilbert and Surf City Pest!

Outstanding company! Extremely competitive rates and amazing customer service. My old 1923 home was being demolished by termites and I was so worried that I wouldn’t be able to afford fumigation. Surf City Pest Control was so accommodating and worked with me to find a solution I could afford. Prompt, polite, informative and thorough. Though I hope I don’t have to anytime soon, I almost look forward to working with them again!

Nathan, from Surf City Pest Control, came out to my house for a FREE inspection of my ‘rodents in the attic’ situation. What a great guy, in this heat (100 degrees), he climbed into my attic to ‘check it out’ and gave it to me straight without the ‘hard sell’ or ‘scare tactics’ so many companies used. He gave me practical advise on how to handle what turned out to be a very minor situation. I really appreciate it when I’m treated respectfully and not emotionally manipulated into ‘buying’ the upgraded service. This was a FREE inspection, and he was prompt!!. Although i’m not going to use them immediately, this company has my business should the need arise in the future. Great customer service and company philosophy. I used them as i saw their truck at a neighbor’s house and i’m glad i did! Thanks Nathan. from Laguna Niguel…

Surf City did an awesome job. I had wasps in the attic and found a deal thru Living Social with Surf City Pest Control for quarterly treatments for a year. My main goal was to just get rid of the wasps.
I called Surf City and spoke to Gaby, who was very pleasant to deal with. We set up the appointment and she even called the day before they were to arrive to confirm. Nathan from Surf City showed on time and was very pleasant to deal with. Since this was a «Deal», I assumed they would take care of the wasps and just give a quick treatment but I was totally wrong. Nathan first tackled the wasps. He searched the attic until he found them. He found three 3″ nest up there. He sprayed and removed all of them. He then sprayed around the house and the perimeter of the property before coming inside and spraying along the baseboards. I was totally happy with their service and will recommend them to anyone.

Surf City Pest Control has been amazing beyond belief. I have worked with several companies to handle rodent issues, roach concerns, silverfish treatments, and of course bee treatments. None of them have been as prompt and polite as Surf City Pest Control. If you speak with Gaby, rest assured you will be taken care of. I highly recommend that you call Surf City for any pest control needs. Their prices are affordable and quality of service is above and beyond!

Through Angie’s List, I learned of this company, Surf City Pest Control. At the time that I called to schedule an appointment with them, they had 18 reviews — all «A’s.» In particular, I appreciated the fact that could use organic spray inside our house as we have 4 indoor cats.
When we moved to our house a couple of months ago, we noticed spider webs everywhere. Then the crickets were bad. So, my main goal was to downsize those two populations considerably. I made the call on Tuesday. Our house was sprayed inside and out for $ 125. That wasn’t bad considering it was the initial spray, plus the garage needed to be sprayed as well. The guy who sprayed our house stated that because of our two dogs, their food and waste attracts flies… then crickets… then spiders. I’m not saying that’s the food chain in order, but I understood that. He neglected to mention, though, that we have four different fruit trees that also attract a feast of flies, thus spiders. Additionally, we have really lush green grass which I know attracts crickets, thus spiders. So while I appreciated his input on that matter, I know very well those creatures infested this house long before we brought our dogs along.
The guy was super nice. I guess he was efficient. I mean, I didn’t hear crickets at all the night after he sprayed. There were dead carcasses of all kinds of insects many of which I failed to mention when we woke up this morning. So… yeah. It works. :) He also suggested that every month we have the back yard (where the dogs are) sprayed which would be $ 35 per visit. I don’t think my husband’s opposed to it, but I will waiting and watching in the meantime. I’m still going to stick with this company for Pest Control because they offer some great deals through Angie’s List, particularly for termite treatments. I also appreciate the fact that they are licensed, bonded, and insured as well as use green products.
Review #56