Pep Boys

I have been servicing my car here for 2 years. They’re very informative in what my car needs maintenance on to stay safe on the road. Most of the time I wait for my car to get serviced in the waiting area. Other times I went to eat close by then they called me when my car was ready to get picked up. It’s good to take advantage of Pep Boys rewards and the coupons it really helps save some money when it gets expensive with so much work that needs to get done on your car. Be sure to make an appointment too.

Went on to get a new battery for my car & Anthony the service manager went above & beyond any expectations I had. He tested my old battery & confirmed it was dead & made my experience overall smooth & painless. I truly enjoy coming across people who work in the service industry who genuinely enjoy helping people. Thank you Anthony! I will be a loyal patron of your store from here on out!

Love these guys always helpful and friendly. They take the time to make sure things are done right and always give you options and straightforward information about those options.

They have very little people in the store, their prices are a little high, but they have a decent selection
Stood at the register for 5 mins, could not find one person to ring me up, one employee walked by without acknowledging me. Finally just walked out because I couldn’t pay.
I’d go down the street to auto zone.

For tire service, we thought these guys were good.
However, for automotive service, forget it. Took our vehicle in on a weekend to have the brakes inspected and a squeak coming from the back. Our regular mechanic is awesome but he’s not open on the weekends so wanted to make sure from a safety perspective the brakes were okay.
They came back with a laundry list of things that needed to be fixed. Brakes, Flush, Master Cilynder, Differentail was going bad, and some other miscelaneous things that all added up to $ 2,500.
2 of these items were done at our regular shop with in the last 8 months. So we decided to pick up the car and take it back since we were certian there was a warranty on the MC and the Brake pads and he is fair price wise so if the differentail was bad we could get a better deal.
We gave our mechanic the print out of what PB diagnosed and told him of the issues we originally went for. The next day he called and said there was nothing wrong with the Differential except it was low on oil and he serviced it, the master cylinder was bad but had a warranty on it so he replaced it and the brakes had 80% in the front and 70% in the back and were fine and didn’t need a flush. The squeak was coming from the rear end becuase the shocks were bad, which we didnt know.
Basically we saved 2000 bucks by going back to our regular mechanic. Since all we paid for was shocks and differentail service.
Unless your car is dead and or inoperable, always get a 2^nd opinion. Just like health.
Won’t even be going back for tires. ever…

Free battery, alternator and starter tests.

So, here is my experience with the HB Pepboys. I recently cleaned out my engine compartment to get my 06 Tundra ready to sell. In the process I disconnected my battery cables in order to clean the terminals. Placed the cable back on and noticed my truck was not idling correctly. I new that the computer probably erased something’s which led to the poor idle of my engine. Easy fix is to just get the error codes erased. So, I brought my truck to Pepboys, due to close proximity and they would be able to clear the codes fast. I talk to the guy at the service desk and tell him I need my codes cleared. He said ok we can do that for you, but our master mechanic is at lunch and won’t be back for an hour. I leave my truck and head back home. Couple hours later no phone call. I decide to head down there and figure out what the holdup is. We’ll, I get there to find out that they didn’t even look at my truck yet. I informed them that I need my truck done tonight so I can get to work in the morning. They tell me that they will have the master mechanic check it out right away. I sit and wait. 45 mins later the guy at the service desk said I needed a new alternator because my alternator is dead. He quoted me $ 400 for a refurb alternator. I knew this was a bunch if BS! My alternator had no issue before the cables came off the battery. Told the service guy that this is BS and that I will never do business here again. He. Charged me $ 15 for a battery check which I did not request. They didn’t even clear the codes like they were supposed to do. I brought my truck back home and the next morning I brought it to my regular trustworthy shop and they cleared the codes for free and my truck has never run better. I called the Pepboys corporate office and filed a complaint. The store manager called me saying how sorry he was and he will defiantly take care of this issue, because this is not how his store foes business. He offered me the refund on the battery check, which is respectable. In reality tho, this is not the first time this had happened. I am more angry that this could have happened to my mom or even your mom. It’s just total BS and I’m not going to stand for this which is why I’m going to share this story on every website. I’ve also filed a complaint with the BBB too. Please beware if you get your vehicle serviced here. If sounds fishy call a friend or get a second opinion. You could save yourself from being robbed hundreds of dollars from a shady company like this.

Dreadful cold night, my car battery dies while on my way home as I stopped to get gas. Horrible feeling being alone, caught off guard and totally unprepared. Luckily a very nice samaritan noticed I was in trouble and immediately offered to give my car a jump. After letting the car run for a while, I made a bee line drive directly to Pep Boys. All the way worried my car may give up along the way. In addition to the battery, one of my headlights gave out at the same time!
Pep Boys is pretty much the only shop open that late, and I was so very grateful that they were. As soon as I pulled in one of the mechanics came right up to my car to assist. I explained the situation and they took action immediately. My car was back to normal within 30 minutes.
The mechanics were professional and comforting. They didn’t try to up sell me on anything unneeded. Pep boys has kind staff, convenient hours, and affordable prices. Sign up for regular coupons, I was lucky to have one on me and saved some extra $$$. They are super busy, but they are hard workers and honest. In the end I felt very blessed because what started out as a very bad night ended up with great examples of good hearted people helping other people out.

My battery was going out when I was leaving for work so I decided to go to Pep Boys down the street since I figured they might be open this early. Well by the time I got the store my electrical was done. No more juice from my battery. I have to wait about 10 minutes before they opened which is better than an hour or so at other places.
I got in and Mario, service guy, helped me out and showed me my options of batteries. I chose a middle tier battery and he said it would take about 45 minutes. I walked over to Jack in the box to get a drink and a bit to eat. When I returned it was done. Simple, clean and fast. It took about 30 minutes and I was out the door.
I read some reviews about some of the mechanical problems they’ve had with their cars after taking it in and I have to say I didn’t have a problem. If my car breaks I would possibly take it to my mechanic rather than here, but for simple things like batteries, tires, etc., I would take it back here in a second.
Great customer service, decent pricing and good selection.

Thank you Matt for great customer service. I came in to purchase a light bulb for my headlight but had questions concerning an oil change. I got all my questions answered and even learned a few pointers. Will be back!

I have delayed doing this but a month ago i got my tires rotated here and the two guys i dealt with were very professional and courteous. I own an Audi A8 and they were very careful handling my car. Clean shop. I would come back here again.

Daniel, the assistant service manager was great. He helped me as soon as I walked through the doors. I need my power steering fluid changed. Also hung out in the waiting room with me and after talking to him he suggested I take advantage of their free tire inspection and tire rotation. Very good customer service, and the actual service guys were very friendly as well. Will definitely come back!

I had a really awful experience w/​everyone who «helped me» here ((except for Daniel. HE was actually very kind & helpful))… Pep Boys cut a hole in my Power Steering Line ‘by accident’ while «fixing my alternator» that had died… When I brought my car bk to them, instead of owning up to what they did & correcting it– they blamed it on myself & my car. WHAT A COINCIDENCE THAT THIS WOULD HAPPEN RIGHT AFTER THEIR WORK!!! … One of THEIR guys explained that it was THEIR fault & when it came time to repair it– they ended up backing out & treating me poorly! I ended up ((after 3 days of them wasting 4 – 6 hours of each day)) taking my car to a different place– O’Connells– who is wonderful & HONEST! & they literally wrote me a letter verifying that Pep Boys did indeed busy my power steering line!. That I had to pay an extra $ 500 to get replaced!!! PEP BOYS IS DISHONEST & AWFUL!!!

Came in here this morning to purchase and have a new battery installed.
The gentleman that helped me, I believe was Jim. An older gentleman. Very nice but I think a little flustered /​confused.
He had told me if they didnt have my battery, no one would — it would be dealer only.
At first he said they didnt have it, then had me pull my car up outside, to lane 1. No, 2. No, someone else is going to 2, go to 3. No stay here in 1. Go to 2. Stay here. Go to 2. I moved it one lane over to 2. My head was spinning.
I popped my hood, and someone else looked at it.
Turns out they had the battery… I purchased it and it took about 45 minutes to install, which is what he quoted me. The price was the same as Oil Can Henrys — the service was nice enough — just a little confused it seemed.

From reading the reviews, looks like I’m not the only one to take my services over to the Talbert, FV location directly after getting rotten service from the people who work at the Brookhurst location. Wanted to get an oil change and spent over 20 minutes in line at the service counter while TWICE the older gentleman working the counter took the people BEHIND me in line. When I raised a fuss, he said it was because they were picking up their cars and that they got priority over me. Last time I checked, good customer service meant dealing with people in the order they arrived. I said I was going somewhere else then that would appreciate my business.
Don’t waste your time going here like I did. I got great service over at the Talbert location as soon as I walked through the door.

Called first to see if they would match online price and they said yes. Guy with weird mustache then tells me,” well amazon only gives you free shipping over $ 25 dollars so buy something else and I will match it!” What a jerk, I’m sorry you hate your job. I would too buddy. Give your money to the pep boys on beach as they are always friendly to me.

My tire pressure was low and I stopped by for a check. Mike helped me and found a nail in my tire– he changed my tire for me with my spare and when I tried to pay, he refused and would not even take a tip! I have never encountered nicer people in an auto shop. Everyone was so friendly and generous. It’s amazing that such great customer service and chivalry still exists.
Thanks Mike and Hector!

Definitely a huge fan of Mike (the Assistant Service Manager)! Went there on Good Friday to get a headlight changed (no big deal). About 10 days later my other headlight went out. Went back and was hoping they could replace it. After initially being turned down by another manager, Mike saw me as I was leaving and offered to install it at no charge!
It’s great customer service like that makes me fan and wanting to come back… MIKE ROCKS!

Note: this review is mainly based on the customer service I received. My trip to Pep Boys was on a Sunday afternoon following my discovery of a gigantic nail in one of my already in desperate need of replacing tires. So I enter the store and kind look around bewildered (yes, I am one of those girls who relies on a man usually to do my car maintenance), but nobody even asks if I need help. Then, I make my way over to where I see a large amount of tires, logically thinking that I could find some assistance in tire purchasing in that area– nope. I was told to go to the tire/​service desk, okay, fair enough. I stand there waiting for at least 10 minutes for someone to appear at the desk, to no avail. What pisses me off about this is that I was in clear view of the person who told me to go there, but he didn’t even attempt to call someone for me! So I decide to go into the garage where I was finally helped, but was told that there is 1 choice of tires, and they were way more than I cared to spend on my commuter car. One choice, really? Needless to say, I told them «no thanks» and promptly took my car over to Firestone on Talbert, where I got an awesome price on a set of tires, and had plenty of options and deals to choose from.