Omaha Steaks

Horrible customer service!
First time to Omaha Steaks, haven’t tried the meat yet, hopefully it’s better than the customer service by Carla… she arrived while we were waiting in line for service and serviced the customers that came in after we did. Never asked who was next like John did. The other person employed there was no better than Carla. Despite the customer service, we are willing to try the meat… I doubt we will return to this location, even if we enjoy the meat.

Melissa was awesome! She was very helpful with my selections. The burgers are delicious! Thank you Melissa!

Melissa went above and beyond. Such great deals that I picked up some specials like buy one get two free. Melissa gave us ideas for recipes and side dishes. Melissa explained what the different cuts of meat are. Cucumber salad dressing is great. I didn’t know there was an Omaha steaks store in Huntington Beach. I would definitely buy another Groupon for Omaha steaks.

Great customer service and knowledge of their product! This was my first time but it definitely won’t be my last thanks again. For your help John!

2 stars just because the steaks were decent. Service was horrible. I went in at 4:51 on a Sunday. They close at 5pm. The sales girl was so bothered. I told her I’d be quick since it was close to closing and asked where the ribeye was. She opened a box from the freezer and just stared at me. So I said «I’ll take those». She charged me and was so annoyed when I paid cash. She even told me that because I paid cash she was going to have to do her closing paperwork all over. I apologized for some reason and quickly left. I was so surprised by her attitude. Frankly without customers she wouldn’t have a job. There are 2 albertsons down the street, a pavilions 5 minutes away and a trader joes in the same shopping center. Next time I’ll just go to a regular grocery store.

Bought a Groupon for valentines day for a package deal of dinner assortments. A sales associate let us know they were out of a couple of things listed in the package, no big deal, I kind of figured they might be.
Upon arrival, the associate Anne Marie did her absolute best to accommodate us and made sure we got the most out of what I paid. She was very sweet and despite being extremely busy she displayed excellent customer service.
Not only that, but our food was absolutely delicious!
Thank you for the awesome experience!

Omaha Steaks is fine for what it is.
I have a co-​worker that swears that Omaha Steaks are the best you will find so I ended up at this location to pick up some of their offerings as a gift for him. The staff is very helpful, courteous and I have no issues with the retail experience at all.
I utilized a $ 75.00 coupon and received a box of Burgers and Filet Mignon as a complimentary gift which I grilled the following week and to be totally honest, I do not understand the hype. The meat is largely flavorless (relative to Steak, that is) and has been frozen. To add insult to injury, the Steak and Burgers were only 4 ounces each! I would take a fresh chop any day and when you consider thees obscene prices, I just have to shake my head.
I found great service here but I am not understanding why anyone would pay $ 30 a pound for frozen beef. It defies logic.

Husband bought burgers, hotdogs, sirloin steaks — overpriced… Burgers tasted like nothing, weird texture and color… sirloin steaks were miniscule and tough.
Oh well, tried it once, live and learn!

Omaha Steaks on line ordering is the best. I spoke with Phoebe today, and I have to say her customer skills are outstanding. I order this for my son, who is in the U.S. Navy, and love to send this. The last one was amazing he said. I did use to and still would go to the store in Huntington Beach. Have always had great service there also. But internet ordering is so easy and Phoebe was there to help with suggestions. I did not even have to provide his address because it is still on record. So Easy. Love Omaha. Have never had anything that I did not like from the. Thank you so much, and I hope that Phoebe gets recognized and rewarded for her great work ethics and her overall CUSTOMER SKILLS. Thank you Phoebe. Job well done.

Years ago I was looking for a Christmas gift for my grandfather. A friend of mine suggested Omaha Steaks. I had never heard of them before, and after Googling it, this location was the closest one to me.
I go there and noticed that they seemed a bit pricey. But this looked like a place that would worth it. So I got several items for him.
Come Christmas time, I give him my gift. He opens it and had a look of surprise. When he held up the gift, everyone was «oooo-​ing» and «awww-​ing». I guess most everyone there had heard of them before. Go figure ha ha
It took him about a month to finish everything I got him. Afterwards he was telling me how much he enjoyed the products. He said everything tasted so good.
Soon Omaha Steaks was a staple gift for him when it came to Christmas, Birthday and Father’s Day. He always looks forward to food items from Omaha Steaks. Side Note: I would also get him something else so that it wouldn’t just be food items
One time for his birthday I decided to get him something else, thinking he might get tired of receiving Omaha Steaks products every time. Before opening his gifts, we were talking about he had just finished the last set of Omaha Steaks products that I got for him for Christmas. At this point I was thinking «oh man! I should have gotten him something from Omaha Steaks». After the gifts were open, I couldn’t help but notice that he had this, almost disappointed look on him. The next day I went to Omaha Steaks website, ordered some items and had it delivered to him. About a week later, I got a call from him thanking me for the gift. :)
Because I learned my lesson, I always come to Omaha Steaks for my grandfather. And although it is a bit pricey for me, nothing is too good for him. :)

Omaha Steaks is one of those places that you really have to know your prices and stay on top of the sales. Regular prices are quite high, but they are always offering specials and sales. The employees do work to find the lowest price for the customers and I appreciate their efforts.
I love the boneless, skinless chicken breasts, they are well trimmed and individually packaged. If you need one you don’t have to defrost the entire package. They don’t add water or preservatives to the chicken and I really love the flavor of the chicken.
They have a large selection of items, one of the family favorites is the Chicken Cordon Bleu and the Chicken Kiev. The Pub Cod is great for fish tacos. They also have several desserts, the individual carmel apple tartlets are the perfect fall dessert.
I agree with the other reviewer, the employees are taught to sell, introduce you to their new items which are generally priced really well when they first come out on the market. Just know your prices and budget and let them know when you are done shopping. If I go in just to get chicken, I tell them immediately, I just stopped in to grab some chicken and that is all I need. They will gladly help you and are happy to do so. I have noticed that if you listen to some of the recommendations they have you can get some great meal ideas.

We have gone here several times for the $ 50 and $ 75 package deals (to expensive without coupon!). The selection isn’t amazing but what I like is with thier specials, the price isn’t so bad and each piece is individually packaged so you can fix as little or as much as you want. They also have the perfect portions for a healthy dinner. With just the two of us, we often get portions unrealistic for just two people… trouble is… we usually eat it all anyway. With these already portioned meals, it just makes it so easy.
This week they are offering a $ 50 deal and they were great about substituting meats such as the sole fish for hamburgers and upgrading the chops for the Hawaiian style chops.
On a note: when you go into this place, be prepared for the major upsale process. They will try to upsale you on everything and offer you tons of discounts until your walking out the door with $ 200.00 of meat under your arm! You really have to stand firm and let them know to back OFF!