Chico’s

I’m so disappointed Chicos should be 10 rating top customers service, instead the impression I got was unpleasant, the workers including the manager was not clear or shady on the price tags, this is the second time I get treated this way… not a good impression.
Poor customer service.
I won’t be returning to Chico s anymore.

In reality they deserve a 0 star rating, but Unilocal is too kind and doesn’t allow it. The customer service at this store is horrible. I was treated with disdain and disrespect for trying to return a $ 38 item within 30 days of purchase. When I wrote to customer service to complain, I got a nice email informing in great detail how superior customer service is at Chico’s and how much they value their customers and if there is anything else they can do for me not to hesitate and contact them. They obviously don’t give a hoot about customers and the store clerks behavior echos that of customer service and the entire company. Won’t go back there ever.

I don’t think I’ll go back to the Chico’s in Huntington Beach after my past few experiences when returning or exchanging an item. The staff treats you badly when you return or exchange and item and you can’t return any item after 60 days. The lost a long time shopper today.

I can’t say enough about how wonderful the shopping experience is at this Chico’s. Not only does the store always look spectacular, the sales women are friendly, and very helpful.
They have great knowledge of their clothing, great suggestions for outfits, and are completely honest when something just doesn’t look right or fit right. I always have a great time shopping there. We have several larger Chico’s not too far away, but this local store is my favorite.
I so appreciate everyone’s help, advice and friendly manner, I never feel pressured to buy anything, ever. The ladies are there to help, and that is so very obvious. In the past year I have spent quite a lot of time trying on most of the Chico’s clothing to see what fits me in their line, and have always been so very happy with the experience. Thank you, H.B. Chico’s, for being a local «go to» boutique filled with gorgeous clothing, kind and caring sales help, and for being just a great, fun place to shop for fashionable clothing.

If you’re like me, you rarely have time to shop for yourself. Not that finances won’t allow it, but as a working mom, my clothes-​shopping usually consists of seeing something that will probably work as I’m out running errands (think Costco, Target). I finally had an excuse to REALLY go shopping when I was invited to dinner for hubby’s work. The dinner was at the exclusive California Club in downtown LA, and my teacher’s wardrobe was a bit lacking for the occasion. So when I had an hour for myself, I ran last weekend to Chico’s, whose ads always entice me: Boho, less tailored, comfortable, but professional.
With that hour, I didn’t spend time getting dressed FOR the shopping trip. No, I got in the car in what I had on: jeans, sweatshirt, my hair pulled up in pig tails. Maybe I didn’t look like I was willing to spend some money on an outfit, but I was. I happily sauntered into Chico’s, attracted already to the window displays, marveling at the precious amount of time I could spend on myself on a sunny day. One quick round of the store, eyeing a couple of cute pieces (NOT on the sales rack), but nobody seemed available to help. I went around another time, looking again at the items I thought might work for me, starting to search actively for an available clerk. This time, several other customers who had come in after I had were greeted in a friendly manner, and they were offered help. Moi? Not one smile. Shades of the Julia Roberts experience in Pretty Woman (ok, not exactly the same, but you know). That was enough for me. I took my business to Ann Taylor Loft a couple of doors down, and spent my money there, where I ended up getting an outfit for the dinner, PLUS a second outfit as well (how could I help it – I was already out and about?)
So, Chico’s, it would have been nice to color my wardrobe with a few pieces from your store, but you lost out on about $ 300 sales, and your «sales clerks» lost a nice commission. Bummer for you.