Juice It Up!

Employees coming from the back, handling their phones, then making smoothies?
WASH YOUR HANDS!
The store in Irvine is soooo much friendlier and cleaner!!! And the Pina Coolada tastes better too.

Best smoothies and fruit juice! I tried the raw fushion which had apple, banana, pineapple, kale and spinach. I didn’t think I would like it but i was actually really good. Nice balance of veggies and fruits; not too sweet either. Definitely will be getting this drink again. Excellent customer service as well.

One of the worse places ever. My boyfriend and I decided to try this place after I got off work.
The employee didn’t even greet us when we walked in. It was my first time there and was confused on what they served us and the employee just looked at us and continued on with what he was doing (washing dishes or some shit). The vibe wasn’t as great and it seems like they don’t care about their job.
We got the ultimate acai and as I was standing at the cashier, I watched him make the drink and who in the fucking world makes drinks from frozen. He pulled out a frozen packet that was already blended. All he had to do was add pineapple juice or something and put it in a blender like he made it fresh.
The first sip tasted good but after a few sips, you can taste the bitterness. It had a really strong banana taste. Usually I would think that the strong banana taste is good but nope it tasted like it was rotten and he just put it in the blender. The after taste of it made me want to gag and I had to throw away the rest of the cup. Either the juice they put in is expired or the frozen acai packet is expired. It was the worst decision ever going if I knew I was going to get a shit drink.
It’s not the cheapest either. For $ 6 you get a medium sized drink. You can get a large for $ 6 at Jamba Juice and will be more satisfied.

I’m giving a 4 because I really do love juice it up. But when I went today the staff was just not up to par. Not friendly at all. I got a very monotone hello from the cashier, Rambo, I then proceeded to order. I tried to be friendly as I have so customer service experience so I know how jobs can be sometimes, but after placing my order the cashier failed to tell me how much my order would be and held his hand out waiting for my form of payment. No other interaction as we finished off the order. I said thank you and found a seat. There were two other customers in there with me. One waiting for their order and the other enjoying a magazine. There seemed to be another worker there because the cashier disappeared for about a minute not starting either order. They then came out and started the multiple items and once done Rambo quietly called out one of the orders and walked away. The other guest and I left wondering who’s order was ready. The other work came up and clarified. Great part on the other worker, Rambo just wasn’t very pleasant and had no sense in urgency or people skills. Overall the juice was great no errors on the order itself. Customer service just seems to be lacking.

I’ve been here several times, and they have always had good customer service and great beverages at good prices.
What I have had has been quite sweet and I’m not sure if everything is as fresh as is advertised, but I like this place so far.

Thank you for honoring those that protect and those in public service. Their customer service is great. I really enjoyed my banana strawberry smoothie and will return soon for more.

Simple question what might be most filling on your menu I get a rude look/​comment back nothing. Are you fucking kidding me the worst customer service HIRE NEW PEOPLE GOD DAM

*** had to update this review because the owner actually contacted me and apologized (which I think is a very honorable and generous thing to do because it takes time and effort to do so)
I read my review and realized it was one of those straight from the heart upset reviews so here it is a few days later.
I also moved from 1 to 3 because the juice is wonderful. The overall experience could use some real improvement.
My wife and I drive a little out of our way to frequent this Juice it Up!
We do so because we prefer it over Jamba Juice. There’s a Jamba within walking distance yet we drive a few miles away to come here because it taste better to us.
The juice was great but the staff is rude.
So much so that my wife and I discussed how uncomfortable we feel every time we come here. So we won’t be returning any time soon.
Perhaps even look for a new juice it up. One with friendlier staff.
The juice is great and I would recommend this place.
Perhaps rude people don’t bother other people as much as if does with me and my family.

I’ve been here a few times and the service is ok. We came in today and the guy had both headphones in his ears and was talking on the phone to a friend?! What the heck? He got the order wrong and was unapologetic.

THIS IS A COMPLAINT ABOUT ONE WORKER NAMED RAMBO
I would have given a 5 star because I go here about 2 – 3 times a week and love their food, BUT there is one worker there that I absolutely cannot stand. There are two workers — unfortunately I do not know there names — that know my family because of how often we go there and they love us. They are always super friendly and have great customer service.
HOWEVER, one of the workers — I believe he works on Sundays — named RAMBO who is EXTREMELY LAZY AND RUDE. I always get the Ultimate Berry Bowl (a strawberry, acai, and banana smoothie mixture I believe that comes with granola, honey, and freshly cut strawberries and bananas on top) with 3 extra sides of granola. RAMBO made my bowl today and instead of making the regular bowl that i ORDERED AND PAID FOR he made the bowl with the fruit on top and just put a little bit of scooped granola in a cup and gave it to me as the 3 sides. I wouldn’t mind that he put it in a cup (actually easier to hold than 3 sides of granola) but HE WAS TOO LAZY TO PUT THE GRANOLA INSIDE THE BOWL LIKE THE BOWL IS SUPPOSED TO HAVE. It would be no big deal, but the bowl is $ 7.50 I believe and each side of granola is $ 0.50. So I paid the FULL $ 9.00 WITHOUT ANY GRANOLA IN THE BOWL and because of that, I did not have enough granola for the entire bowl.
I know that 3 sides of granola is a lot, but that is how I like it and i specifically said 3 EXTRA SIDES OF GRANOLA and not granola on the side.
Additionally, he is rude to EVERY SINGLE CUSTOMER HE DEALS WITH. He is rude when I order and rolls his eyes when I ask for extra granola. He also doesn’t ever give me a napkin and spoon (every other worker grabs a spoon and wraps it in a napkin for you) but when I ask for one, he rolls his eyes and either just gives me a spoon or points to the spoons for me to grab. Again no big deal, if the spoons were out for me to grab I would not care. But they are behind the counter and therefore I have to reach over the counter to grab it. I have dealt with Rambo many times and know how rude he is, but have never said anything because everyone else is so nice and because I love their food, BUT this was the last straw. He either needs to be fired or needs to start doing his job.
I normally never write bad reviews and this isn’t even a bad rating, but this was really getting on my nerves (I have been going here consistently for over a year and can no longer stand RAMBO).
Overall, amazing food and service, but RAMBO needs to do something. If you don’t like your job, either quit or suck it up because the customers do not deserve to deal with your unkindness.

The standard flavors are great but if you really want an explosion of flavor try asking about the secret menu. I recommend Rainbow Crush and Out to C. They also sell wheat grass shots and pitaya bowls. Perfect

Juice it Up is so much better than Jamba Juice!
They have the best smoothies! Everything tastes fresher, with less artificial fruits and sugars to me than Jamba Juice. Love the lava flow smoothie with energy boost. The pitaya smoothie is also delicious and good for you. Their acai and pitaya bowls are very good. The people working behind the counter at this location are always friendly. This is my go to smoothie place when I don’t make them at home.
Locals use the marina card and save 50 cents on your smoothie!

Love it here! The staff is highly educated in juicing! They are SO friendly! Now their juice and acai bowls are amazing!!! How does this place not have 5 stars! If you want a juice place to go to choose this!!!

Been coming here for a while, the customer service and quality of the juices keep bringing me back. Today in particular there was a small wait in the store. The sales associate recognized me and brought me my normal Acai without me even having to order! That’s service!

Pitaya bowl and Acai bowl is what I usually get here. I only come here if I’m in the area. Their Pitaya bowl is good, it comes with strawberries, blueberries and granola. I substitute the blueberries with bananas sometimes and always get extra granola minus the honey. The honey makes it way to sweet, its already sweet enough. I have tried their juices before and they are pretty good.
Most of the time their customer service is good and friendly, although their are sometimes its a little off but doesn’t bother me that much. They have a rewards card to get points towards a free juice or other item.

I’ve been going here for 13Plus years and service has always been great. Been the same friendly owners the entire time. I come here almost daily ever since they added the raw juice bar and fresh green smoothies. My 1 year old son LOVES the raw fusion with extra banana smoothie so healthy for him and I get my green juice. I call it in every morning and it’s ready when I get there. They always remember my order and never disappoint. With fresh juices you have to know the taste will vary which I’m ok with. Also love the loyalty card so we earn points towards cash to use in store. It’s a nice incentive. Live life juiced! Thanks for keeping my family healthy!

Sugar rush!!!
Is this place on par with Jamba Juice? Nope.
The guys I encountered here a few days ago were unfriendly, cold, and lacked in customer service.
They seemed to not want to be on the job, and preferred to just disappear into the back.
This place needs some cheering up!

I’ve been coming here for years and heres what I know.
It’s a franchise where the family usually works it. For that, you can expect consistent service. Other than that, typical juice it up menu and drinks.

Good place to get a acai or pitaya bowl. Get the card to get points toward a free juice.

I come here whenever I’m in the area, and I honestly like these drinks more than Jamba Juice. I’d give them a higher rating but sometimes when I go some of the workers are so unfriendly.
I’ll walk in and there will be no one in the front. then two people will walk out, one will take my order and then walk straight to the back of the room again and of course the other makes my drink. but never seems happy about it.
other than that, they have really good smoothies! I always get Mango Mania. it’s just so good I never want to try different ones!