Monitor Security Systems

I am generally supportive of smaller family-​owned business, but this time it didn’t work out. At some point during the past year, the monitoring service was disconnected (perhaps accidentally by other workers). Even though the disconnection was not caused by Monitor, we were told that it was our sole responsibility to make sure that all equipment was in working order and that a signal was being received. I’m not sure what the point of having an alarm system that is remotely monitored but which fails to detect whether it is working properly.
When we tried to figure out a solution, it took so long to arrange that we decided to cancel. Months later we were told that we owed Monitor for the following year because we did not cancel in writing in time. So we have now paid for over 18 months with NO SERVICE.
The bottom line is that this company provides NO free service calls, is INCAPABLE of determining whether the signal is operable, is DIFFICULT to set up appointments with, and BLAMES the customer whenever possible. POOR customer service. Just because a company is legally allowed to do something does not mean it’s right. I am extremely happy with our new alarm company and now know what to expect from a quality alarm monitoring service.