Carl’s Jr.

The worst customer service ever! The lady was so rude! You need to train your staff on customer service skills!

This place drastically changed for the better with the new store manager. I stopped coming even though I work next door. A while ago, they had «LEE» the best of the bestest employees but he was short lived a total disappointment cause he was the only reason why anybody would even come here. Now, new management holds things in better control. You don’t get a 40 minutes wait and you are the only one inside the store anymore… drive through was their priority.

I came in and waited in line. The clerk makes eye contact with me and asks «May I help you?» I begin to give her my order and out of nowhere this other customer just starts complaining. I guess he wanted two sandwhiches instead of one. Instead of saying we will be with you in a moment she just starts helping this guy.
After waiting for him to order I am waiting patiently and the clerk looks me in the eye and does not ask if I want to order, does not apologize for the wait, does not say we will be with you in a few minutes. Instead she turns and just starts talking to her manager. Her manager also makes eye contact with me but says absolutely nothing. After they stand there talking for a few minutes more I walked out.
If they don’t want my business that’s fine but I am not going to stand there 10 minutes while they ignore me.

Worst experience! Slow doesn’t describe the service. 15 minutes and 3 other orders served before us when we came in first is beyond frustrating. Not even busy at all. When i asked for a cup with a lid for water the rude girl behind the corner said I had to buy the cup. After I pointed out how long I had been waiting she gave me a nasty look and shoved a cup at me. Avoid this place at all costs. They obviously do not know what customer service means.

I’ve come here a lot since they opened since it is close by my house. Food is OK. It isn’t bad, but the bread tends to be sad. It is always cold and more than once looked like it was placed under some heavy items before it was used.
The service. The vast majority of the time they are nice. I don’t need my ass kissed, just don’t be rude and pay attention. They do have trouble paying attention and get distracted at the drive through. That is a training issue or more likely not enough headcount. Fortunately they never charge for correcting their mistake when you repeat double several times and still get a single.
Pulling out soapbox:
As for the griping about $ 15 hour. WTF? What does that have to do with anything other than you get what you pay for. Just because you are stupid enough to work for $ 12/​hr after you got your degree doesn’t mean everyone else should make less so you should feel better. When fast food pays more than your job, demand and get a raise or go work in fast food. That bitter taste in your mouth ain’t the food.
Off soapbox…

Been going here ever sinced it open, imo best burger chain. Every month or so they have a unique burger that’s usually pretty good. Kind of pricey but they got cheap decent food too like their chicken sandwiches. Customer service is decent, but like every fast food you got to check your stuff before you go out. They will screw up your order now and then if they are busy. Their criss cut fries are great.

Erik G.
Great customer service
Greeted me right when I walked in, told me he was going to be right with me because he was doing the trash. He washed his hands (big plus) then took my order. Lucky to have him working at this location!

Every time I eat here my food taste like it hours old and very dry. I don’t know if it’s just my luck, or this particular location. I’ll probably won’t be going back to this location. I’ll try another.

The food here ain’t half bad but the odds of getting what you order aren’t too high. If you ask for ‘NO’ tomatoes, they give you extra. It’s happened every time I’ve been here! Order a beef burrito… expect bean. Order ice tea, get coke. Hello and you want $ 15 an hour??? You cant even fake a nice hello! Oh. Don’t use a coupon unless you know the teeny tiny code… these girls are rude as hell about that! Every person I’ve dealt with acts and speaks like they were forced to work here and you the customer are to blame. I’m done with this place. The owners clearly don’t care how their customers are treated and I refuse to contribute to those unhappy little &!###$ income again. :)

I’ve been here twice and each time has been less than satisfactory. The food is decent (nothing to really remember) and the service is to be desired. The burger was dry, lacking all the sauces that are in the burger. The only good thing was the fries. Probably won’t go back there being as how I have another Carl’s Jr. right near my home.

I have had the burgers here and for the most part they are pretty good. The Green Burrito side of the business is another matter. OMG!
I ordered the taquitos. The filling had a greasy mouth feel that was very unpleasant. It was on a bed of lettuce with what had to be a mock avocado sauce that made them soggy and cheese that was not melted so it just fell off when you picked them up.
I then I made the mistake of having the super nachos with ground beef. If they used «beef» then the cow was seriously ill when it was butchered. Yuck! It was a soggy mess and so gross I could barely eat it. Thank goodness I asked for shredded cheese rather than cheese sauce it normally comes with or it would have been really disgusting. That said, they put such a tiny amount of sour cream and guacamole on top as to have zero impact on the flavor of the dish. The taco sauce packets were severely lacking in flavor. I asked for extra onions and instead of diced they put big pieces of onion on top. Seriously?
On top of all that, I developed heartburn which I seldom get. Based on this experience I would NEVER order anything from Green Burrito again.

I ordered the ¹⁄₃ lb Mile High Bacon Cheeseburger for $ 5.99
The Angus Beef was delicious, the Cheese was very good and the Bacon was plentiful.
A very satisfying Meal from this Drive Thru.

I bought hand made chickens. It was smaller than before. Chickens was dried and overcook or ready cook already and recooked again. I have small pieces of chickens. I have this chickens
used to be moist and big. Now carl’s jr is getting stingy on chickens. Worst food I have ever ate. I dont know if I want to come back with my family to carl’s jr.

Great service ,
Went through the drive through Friday night .
Forgot my beverage I had ordered once I got home.
Called and spoke to isamar ‚
She was very sincere and said it would be
Waiting for me whenever I decided to go back .
Even added a little extra for the hassle :)

Came just to eat criss cut fries and chili cheese fries, and had excellent service! Keep it up everyone:)

Went here to lunch today.
We went through the drive through– only 3 cars ahead of us but we waited over 10 minutes to order and then another 10 to actually get our chicken sandwich and 3 piece chicken fingers.
The food was decent but definitely not worth the wait & unfriendly service. Not to mention they didn’t even give us ketchup! This is fast food! We need ketchup!
Won’t be coming back to this location.

I used to love Carl’s Jr. When I used to visit the West Coast from the east I used to love to go to Carl’s but like many chains (Applebee’s Taco Bell Pizza Hut) the quality of the ingredients has gone down over the years. I tried to get a turkey burger wrap here late at night and it was smothered in Mayo. That doesn’t make sense. If someone is trying to get a turkey burger with no bun and no fried they are attempting to eat a bit healthier. Either the menu itself of the common sense of the employee taking the order should have prevented me from biting into a big ball of mayonnaise.
But I guess thats too miuch to ask from Carl’s
Oh what a falling off … I used to love Carl’s Jr.

This place is so hit and miss, but lately it has really gone downhill.
My gripe really isn’t about their food. It’s a fast food joint, not Zagat rated place, so I pretty much know what I am in for. It’s about the people that work there. Have a little sense of pride in your work. Jeez… is that to much to ask for? A prime example was the last time I went through the drive through. Please, let me finish my sentence before you decide to ask me «is that all?» Because usually, it is not! And could it kill you to say hello and look me in the eye before you blurt out the total when I arrive at the window? The food here is perfectly fine, but it is the general rudeness and poor attitudes I receive is what will stop me from coming back again as a repeat customer.
Look, I get it. Fast food work is probably not the most fulfilling job there is. But you accepted the position. You said «yes» to the job and show up to collect a paycheck. If common courtesy is not your thing, then maybe working in the public eye is not for you. No offense to other friendly, courteous, fast food workers out there, but it makes me a little angry to see protesters demanding $ 15/​hr when you can’t even say hello to someone who is putting money into your paycheck for you and your family.

Umm. I got a western bacon burger. You would expect the bacon to be oh I dont know, bacon and nice a crispy. Oh My God … the bacon probably didn’t even meet the frying pan. Or microwave, or how every it is that they tried to cook it. It wasn’t raw but it wasn’t cooked. Huge disappointment. But really, has Carl’s Jr ever been a 5 Star place?
Seriously People
1. Clean up the resturant
2. Cook the food properly
3. Smile to your customers
4. Let us get our own god damn katchup wtf is with the only giving out 1 packet?
Not impressed. Probably will never go here again.

My wife and I went to this place not too long after it was first built. We walked in, and were the only ones in the place. There were one to three cars going through the drive-​thru.
We stood at the counter for 7 minutes (no exaggeration), without anyone acknowledging us as customers. Two of the employees looked at us, including the manager/​crew leader. I smiled at both of them, but NOT ONE of them came to wait on us.
At the end, I was furious. Instead of losing my cool on these people, I decided to leave.
I’ve been to other CJr’s, and the food was decent enough and the service was prompt and friendly. However, this location doesn’t deserve my business.
Letter grade: F