Allstate Insurance: Ray Tourgeman

I’ve been with Ray Tourgeman for about a year and he’s been a great Allstate agent. After moving to California, I needed new auto insurance. I shopped around with lots of different insurance companies and he had the best prices by far. I went in to his office, for the paperwork, he was personable and professional. I’ve even recommended him to coworkers, who have since switched to Allstate through Ray.

This guy thinks being a client means I just pay money and he gets commission on renewals for which he doesn’t have to do anything. I’ve been an Allstate client for over 30 years, and had the audacity to file homeowners claims — 3 in 4 years. All legitimate claims, BTW. All small, totalling $ 2700. My deductable was $ 3000.
Does Ray pick up the phone and warn me that a 3^rd claim means my policy will automatically be non-​renewed? No, he doesn’t. He just lets the 3^rd claim go through and lets Allstate cancel us. Does he go to bat for me with Allstate? Hell no! That’s work! Does he even RETURN OUR CALLS? No! He’s avoiding us, so here I am on Unilocal!
Allstate has been fine with us, dealing with their claims people. Ray is the one collecting the commissions all these years. If you’re in the market for an Allstate agent, I’d find another one, one who cares. There are plenty out there who will take care of you. Ray isn’t one of them.

This guy (and his wife) is good. I’ve been with him for about 5 years. He remembers me somehow every time I call which is maybe once a year or every other year. I’ve filed 2 claims and he handled everything quickly and smoothly.

Ray has been my agent for a few years. When I had a car accident he took care of almost everything. He made me feel important, not only for my car but for me as a person. Totally recommend him as your agent.