Novastar Insurance Agency

At first, the agency was friendly and welcome me to their home insurance. However, after the first month, they did not send me a reminder or any bills for the second month. I checked my mailbox and emails everyday because there are many other bills that I had to pay. Until I received a call from the agency telling me that I have to pay extra fees for that month because I did not make payment on time. I emailed to explain to them that I did not read any rules about late fees, and did not receive any bills from them. They did nothing about my situations. And so I have requested to cancel this insurance agency. I have never experienced any bad services like this before. I used to live in Seattle and I worked with Harbor Steps apt insurance plan. That is the type of service that this company needs, helpful, reasonable and clearly.

My friend referred me to this agency to buy home insurance. They were able to combine my home and auto and save me over $ 300/​year. The rep (Mai Anh) was super friendly and helpful. She was able to send me email/​text messages and call when any info is needed. There was no pressure to buy from the agency. She gave me the quote and let me think about it for a few days. The best part is that I didn’t have to go to the office and sit there. Everything was done over the phone and email. Highly recommended!