Valvoline Instant Oil Change

I’ve been going to this Valvoline for several years for oil changes, but the service has been going down hill the past two or three years. During my last visit I noticed the tech having trouble reinstalling a plastic shroud after checking the fluids. When I got home, I checked and 3 of 5 clips were incorrectly attached. It took me 30 seconds to attach it correctly. Then, on the other side of the engine I noticed the air filter was not properly clamped in (they checked It and told me that I needed a new one, but I passed and said I had one at home). Upon closer inspection, I noticed the tech failed to properly seat the air filter gasket in the groove and was unable to clamp it closed; he left with only one clamp closed and deformed the rubber gasket in the process, basically allowing dirty air and moisture to easily flow into the engine. It took me another 30 seconds to reseat the gasket and clamp it shut. Looks like it’s time to find a new place for oil changes!
Other observations:
It seems like every time I go now, the techs try to sell you something you don’t need. Example, they told me I needed a transmission flush. I told them I had it done less than 15k miles ago at Toyota. They said it looked dirty, then showed me the fluid color which was fine as far as I was concerned.
There was no heat in the waiting area on freezing cold day in February. Also, no coffee or TV either, but there used to be.
If you forget you coupon, they won’t give you one, but the always did in the past. How times have changed at this place.

Fast courteous and convenient. Not the cheapest place in town but great customer service.

What can I say about this place well nothing good. I been here three times and each time it get worse. I will no longer give them my business. The employee or store not sure what try to push services on you. I sat there waiting on a oil change I see them asking everyone waiting do they want something extra done. The funny part is I see the stuff they bring to the customers and claim something is wrong from air filters to God knows what. I came in for a oil change and state inspection after a few mins the service tech came to me and said I need new wipers and a new license plate light. I figured it was ok just go ahead. The lady next to me they said she needs a new air filter the car was only 3 months old and from my view it was fine. Well a few mins later he comes back and says I need a serpatine belt for my car. I looked at the belt and couldn’t see an issue. He said I would not pass the inspection unless I get a new belt. I asked he bring it to me when he took it of. I looked at it closely and he claimed it had cracks their were no cracks in the belt. He then said I would not pass if no belt. So I was very busy so said fine do it. If you want to be ripped off this is the place to go. I will go back to my old service center. Please stay away from this place.