McDonald’s

I’m not here to review McDonald’s food. It is what it is, love it or leave it. However, I’ve been to a lot of McDonald’s over the course of my life, and this one stands head above all the others I’ve visited in the USA. I grab a bite here once every month or two. Whoever’s running this particular location should be commended. The staff is always friendly, the food is consistent, and they’ve always get my order right. Great job to the managers and staff!

I guess there’s no real point in reviewing a McDonald’s. You know what to expect by now. However, this location (though aesthetically pleasing) is a customer service nightmare.
I wouldn’t write anything here unless it was REALLY bad. I mean … it’s McDonald’s. We’re not expecting 131 Main service here. But, it’s REALLY bad! Trust me or you will suffer from wrong-​order frustration.
There is a 90% chance they will get your order wrong. How do I know? Because we live around the corner and have been going here since it opened (not often, maybe once per month). And they get the order wrong pretty much every time. For instance…
During our last visit, we went in to the restaurant (drive-​thru line too long) and ordered my son a plain cheeseburger with nothing on it except cheese (that’s how he likes it). We were foolish to drive away and expect to find the correct order at home. The label read on the bag read: «No Onions.» We never said anything about «No Onions.» We said, «Nothing but a but a burger with cheese on it. Nothing else.» How does that translate to a cheeseburger with pickles, ketchup, and mustard?
This type of thing has happened time and time and time again. Either the employees don’t care about their jobs or they’re not well trained. There’s no other way around it.

The staff at this McDonald’s is always friendly. The managers are very nice and always converse with my brothers and I whenever we visit. The reason for the three stars is because this McDonald’s hours are just sad I guess you could say. I wish it was open later because the nearest twenty four hours McDonald’s are either in Cornelius or by Northlake (both an equal drive) and sometimes the staff does not recognize coupons that are suppose to be accepted. But other than that, inside is always nice and neat and nice atmosphere

We rarely ever eat fast food, but we stopped in here early Sunday morning after travelling. Since it was sunday McD’s was the only place open on exit 23 at 5:45 a.m. The interior is fantastic, fireplace, clean floors, modern, etc. Our food was ready extremely quickly and the worker behind the counter was friendly. They are doing a great job here. The only deduction for a star was when we got home our english muffins were not toasted and tasting exceptionally fresh. But that is really nit picking. All in all one the nicest McDonalds I have been in. Great job.

Can you believe I only eat Mc’D’s once in a year if that and I order and Bacon egg and cheese on a biscuit and I don’t get the egg. How can that even be? I mean how hard is it to make the same breakfast sandwich and why would they think anyone would just want bacon and a piece of cheese on a biscuit.

I came through as the only car in the drive through lane to order dinner for my mom. After placing the order and getting to the first window, I was greeted with only a total due (no «hello», no «how are you?», just the total). Paid and went onto the 2^nd window where I ended up waiting for a few minutes for my food. No big deal if it has to be made, but at the same time I can see employees inside the restaurant basically playing around and goofing off. With the volume of laughter and yelling, I can tell they weren’t WORKING. My food finally comes out and the young lady at the window was polite, apologized for the delay… but again as the window was closing, the loud shouting to co-​workers continued. Not something the public should have to hear, honestly. Yes there can be fun times at work, but that’s a bit excessive.
The food was typical McDonalds food. Flat cheeseburgers that look nothing like the picture. I do like this location because it’s a cleaner restaurant than a lot of other locations.

I am upgrading the stars for this restaurant. They gave consistently provided great and fast service. The food is always hot and the hit drinks hit the spot. I just haven’t purchased oatmeal in a very long time. Sitting by fireplace on a cold night drinking peppermint hit chocolate gives me comfort and respite before heading home. I really love this place when it is not crowded.